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Topics
Assistance with a Reservation Issue
Assistance with a Reservation Issue
Can I delete a review left by a guest? My guest left a bad review, what can I do?
What is the Holidu Host referral Program?
How to connect your Booking website to your own domain?
FAQs - Guest check-in feature
How can I get my Certificazione Unica report?
Review Guidelines for Hosts
Useful templates for hosts
How can I Identify and Report Fraudulent Activity
How to get ready for Upcoming Changes to Vacation Rental Laws in the Canary Islands?
Non-Refundable Policy FAQ
New Vacation Rental Regulations in the Canary Islands - FAQ
How can I get support with an on-site emergency?
Guest Connect – Automated Messages
Who can I contact in case of an emergency during the weekend?
My guest is requesting an invoice, what do I need to do?
How can I contact Customer Service?
These are the amenities guests ask our Customer Service about the most before booking
How Can I Review My Guest for a Holidu booking?
What should I do if I cannot reach my guest?
French ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)
Greek Regulations on Short-Term Rentals (STR)
How Can I Review My Guest for an Airbnb and VRBO booking?
What is the Land Registration Number for Italian Properties (LRN)?
Online Guest Registration with SIBA and Holidu – Frequently Asked Questions (FAQs)
How Do I Contact Guests Before Their Arrival for Holidu reservations?
How Do I Contact Guests Before Their Arrival for Airbnb and Booking.com reservations?
Guest Check-in Feature in Italy
FAQ - Land Registration Number for Italian Properties (LRN)
Automated Guest Communication: Enhancing The Booking Experience
French City Tax (Taxe de Séjour)
What is the Holidu My Booking Website?
How to Write a Review Response (With Examples & FAQs)
Can I Respond to a Guest Review for an Airbnb and Booking.com reservation?
How does Booking.com calculate the review score?
Can I Respond to a Guest Review for a Holidu reservation?
How to handle a booking modification directly in my Holidu Account?
How to Connect to Ertzaintza
Bookiply is now Holidu – What this means for you
Can I Respond to a Guest Review for a VRBO reservation?
Can I Change the Dates of an Upcoming Reservation?
How to Use the Booking Module on Your Direct Booking Website
What exactly is Modelo 238 (OLD modelo 179)?
CIN - National Identification Code for Italian Properties
How and when can I see the review my guest left?
How do I access my bookings?
How to Handle Guest Complaints?
Tax return
Real Decreto 933/2021: Guest Registration in Spain
DAC7 FAQ
How do I create a new property listing?
What do I get if my friend also starts using Holidu Hosts?
How can I list my property on Holidu?
How can I recommend a friend to Holidu Hosts?
How can I add/delete a manual calendar block?
How can I change my cancellation policy?
How do I update or edit my listing's information?
How do I permanently remove my property?
How can I activate my homeowner website?
How to manage photos for my property?
How can I report damage caused by a guest for non-Airbnb bookings?
How can I report damage caused by a guest of an Airbnb reservation?
How can I add/delete an iCal calendar?
How can you access your account?
How to add and configure a Security Deposit
What is the Star Host Program?
What is Cedolare Secca for Italian Properties?
Where can you see your Holidu Agreement?
How can you reset your password?
How to Update Your Contact Details and Account Information
Where can you see your invoices?
When will you receive your payment for a reservation?
How can you manage your collaborators?
How is your payout calculated?
How do I configure an iCal/sync to connect my calendar with other platforms?
Benefits of instant bookings
How do I verify my account as a company?
How do I verify my account as an incorporated partnership (GbR or Grundstücksgemeinschaften) ?
Why do I need to verify my account?
How do I verify my account as a private host?
How to Use Flexible Stays to Fill Calendar Gaps and Earn More
How do I change my bank details? (Non verified accounts by Adyen)
How do I change my bank details? (Verified accounts by Adyen)
How can I receive notifications from Holidu on my device?
FAQ: Save Energy, Cut Costs & Delight Guests with tado°
What to do if I have issues logging in?
How to Collect a Security Deposit
Distribution Channel: HomeToGo – How Does It Work?
How to activate or deactivate Holidu Protect
How Can I Copy Prices for a New Season?
Why did the guest cancel the booking?
Avoiding Overbookings: Essential Tips for Holidu Hosts
How to create and customize your Direct Booking Website?
Can I set different prices for weekends and holidays?
How to Connect to Mossos d'Esquadra
Embracing Inclusivity in Hosting: Welcoming Guests from All Backgrounds
Connecting Feratel Deskline to Holidu
How do I set up check-in and check-out day and time restrictions for my property?
How much commission does Holidu charge per booking?
Account Verification - Frequently Asked Questions
Where can I configure amenities?
Boost Your Bookings with Discounts and Short Stays
Where can I find the list of Distribution Channels?
How to avoid Host Cancellations
Security devices and CCTV
How to Connect to SES.HOSPEDAJES
What Can I Do if My Guest Violates the House Rules?
What are the exceptions and valid reasons for host cancellations?
What Happens If a Guest Cancels Their Booking?
How to Boost Your Bookings with Holidu's Last-Minute Discounts
Can I Delete a Guest Review?
If I reply to the email from Holidu stating my guest provided information, will my guest receive it?
How does Holidu Protect work?
What is the Unique Registration Number NRA and how does it affect my listing in Spain?
How can I add arrival instructions?
How to Get Good Reviews: A Guide for Holidu Hosts
Statistical Reporting in Italy – A Simple Guide for Hosts
Service Animals
Eco Badge – How to Get It for Your Property
Organic welcome baskets
How to submit a damage claim with Holidu Protect
Frequently Asked Questions (FAQ) about the new Short-term rental accommodation Registration Number in Spain (NRA)
Can I change the name or ownership of my property ad?
Why are there dates in red in my calendar?
Why Are Reviews Important?
Connect your Holidu account with the local authority
How can I set up discounts in my account?
When are infants overcapacity allowed in a reservation?
Distribution Channel: Check24 – How Does It Work?
How to connect your property to AVS (Germany)
How can I edit the address?
What should be included in my property’s description? What do guests ask about the most?
What impact does a host cancellation have?
How to Set Up Two-Factor Authentication (2FA) on Your Holidu Account?
What proof is required for Host Cancellation requests?
Generating Your Property Description
How to Deactivate Your Holidu Account & What Happens Next
When and how is the onboarding fee charged?
FAQ - National Identification code (CIN) for Italian Properties
What are the Host Responsibilities?
How to Manage Amenities for Your Property
Why Didn’t My Guest Leave a Comment?
What is VAT?
Understanding Airbnb’s Refund Policies
What to do if a Guest Complains After Check-in?
Why is my payment still pending after my guest cancelled a non-refundable booking?
What is the host's cancellation policy?
Automatic 2026 Calendar Opening: What It Means and How to Prepare
What is an iCal synchronisation?
How to Change the Property Owner
How can I update my pricing & seasons?
How can I set extra fees?