How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu allows you to keep prices, availability, and bookings synchronized between the two systems. This comprehensive guide walks you through the setup process and explains which data is exchanged during the connection.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you meet these requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• No existing API connections exist between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar, as manual blocks in Feratel do not sync automatically

Step-by-Step Connection Guide

Step 1: Set Up the Connection in Feratel Deskline

Start by connecting Holidu through your Feratel Deskline account:

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern

Step 2: Retrieve Your Mapping Codes

After completing the setup in Feratel, you will receive an email containing your unique mapping codes:

1. Wait for an email from Feratel
2. Open the email and locate the PDF attachment
3. Extract the three mapping codes provided in the document
4. Keep these codes safe as you will need them in the next steps

Step 3: Complete the Connection in Holidu

Now configure the connection on the Holidu side:

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email
7. Click Save

Understanding Data Synchronization

What Gets Synced

The following data is automatically synchronized between Feratel Deskline and Holidu:

• Prices: Prices set in Holidu are sent to Feratel Deskline
• Availability updates: Booking blocks are exchanged in both directions
• Reservations: New bookings are synced between systems

What Does Not Get Synced

Important information that requires manual updates in both systems:

• Manual blocks: Manual blocks from Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar
• Photos and descriptions: Property photos and descriptions are not exchanged between systems
• Property details: Additional property information must be maintained separately in both systems

iCal Integration Note

If you have connected Holidu with other channels using iCal:

• Bookings from Holidu are exported to Feratel through iCal
• Bookings from Feratel will NOT be sent through iCal to other calendars
• To share Feratel bookings with other calendars, use Feratel's own iCal link

Verifying Your Connection

Check Connection Status in Holidu

To confirm the connection is active:

1. Log in to your Holidu account
2. Go to iCal & Synchronisation for your property
3. Look for the status indicator which should display Synchronization is active
4. If it shows Pending, refresh the page and check again

Check Connection Status in Feratel

To verify the connection in Feratel Deskline:

1. Log in to Feratel Deskline Webclient
2. Navigate to Schnittstellenwartung
3. Confirm that Holidu is listed as an active connection

Best Practices for Managing Your Connection

• Monitor manual blocks: Double-check manual blocks to keep your calendar accurate, as these do not sync automatically
• Maintain property information: Keep property photos, descriptions, and details up to date in both Holidu and Feratel separately
• Regular verification: Periodically check your synchronization status to ensure the connection remains active
• Booking confirmation: Verify that bookings appear in both systems within a few minutes of being made
• Price updates: When adjusting prices, confirm they update in Feratel within a reasonable timeframe

Troubleshooting Common Issues

Connection Shows Pending

If your connection status displays as Pending rather than Active:

• Refresh your browser and check the status again
• Verify that you entered the mapping codes correctly with no extra spaces
• Ensure you saved the configuration by clicking the Save button
• Wait a few minutes and refresh again, as synchronization can take time to initialize

Mapping Codes Not Received

If you did not receive the mapping codes email from Feratel:

• Check your spam or junk folder
• Confirm you completed all steps in the Feratel setup process
• Verify the email address associated with your Feratel account
• Contact your local Holidu support team for assistance

Data Not Syncing Between Systems

If bookings, prices, or availability are not syncing:

• Verify the connection status in both Holidu and Feratel
• Confirm that the mapping codes were entered correctly
• Check that your property is published on at least one Holidu channel
• Ensure no other API connections are active between Feratel and other property management software
• Contact your local Holidu support team if the issue persists

Need Additional Help?

If you encounter any issues during the connection process or have questions about data synchronization, your local Holidu team is here to help. Reach out to our customer support team for personalized assistance with connecting Feratel Deskline to your Holidu property management account.