How to Connect Feratel Deskline to Holidu

Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and some booking information seamlessly across platforms. This comprehensive guide will walk you through the connection process step by step and clarify which data is synced between the systems.

Prerequisites Before Connecting

Before you begin the connection process, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• All existing manual blocks from your Feratel calendar manually entered into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Instructions

Step 1: Access Feratel Deskline Webclient

Log in to your Feratel Deskline Webclient using your credentials.

Step 2: Navigate to Interface Management

In the left menu, navigate to Datenwartung → Schnittstellenwartung and click on the Schnittstellen für automatische Datenwartung tab.

Step 3: Search for Holidu

In the search bar, type Holidu to locate the Holidu connection option.

Step 4: Initiate Connection

Click Verbinden (Connect) to start the connection process.

Step 5: Select Properties and Confirm

Select the property or properties you want to connect to Holidu, accept the Terms and Conditions, and click Änderungen speichern (Save Changes).

Step 6: Receive Mapping Codes

Wait for an email from Feratel. This email will contain a PDF attachment with your unique mapping codes. These codes are essential for completing the connection on the Holidu side.

Step 7: Access Holidu Account

Log in to your Holidu account and select the property you want to connect to Feratel.

Step 8: Navigate to Synchronization Settings

Go to the iCal & Synchronisation section in your property settings.

Step 9: Configure Feratel Connection

Click Configure, then select Feratel from the available connection options.

Step 10: Enter Mapping Codes

Enter the three mapping codes from the Feratel email you received in Step 6 and click Save.

What Gets Synced Between Systems

Price Synchronization

Prices set in Holidu automatically sync to Feratel Deskline, ensuring your rates remain consistent across both platforms.

Availability Updates

Booking blocks synchronize in both directions between Holidu and Feratel Deskline. However, it is important to note that manual blocks created in Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar.

iCal Integration

If you have connected Holidu with other portals using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not sync through iCal to your other calendars. To synchronize Feratel bookings on other calendars, use Feratel's own iCal link.

Content Not Synced

Photos, descriptions, and property details are not synced between systems. You must maintain and update this information separately in both Holidu and Feratel.

Checking Your Connection Status

In Holidu

Go to iCal & Synchronisation for your property. The status should display Synchronization is active. If it shows Pending, refresh the page and check again.

In Feratel

Navigate to Schnittstellenwartung and confirm that Holidu is listed as an active connection.

Best Practices for Managing Your Connected Properties

• Double-check manual blocks: Verify all manual blocks to ensure your calendar accuracy across both platforms
• Keep property information updated: Maintain photos, descriptions, and property details separately in both Holidu and Feratel systems
• Monitor synchronization: Regularly check your synchronization status in both systems to ensure the connection remains active
• Verify mapping codes: If you encounter issues, verify that the mapping codes were entered correctly before contacting support

Troubleshooting Connection Issues

If you encounter any problems with your Feratel Deskline to Holidu connection, follow these troubleshooting steps:

• Verify that the three mapping codes from the Feratel email were entered correctly in Holidu
• Confirm that the connection status shows as active in both Feratel and Holidu
• Ensure your property is published on at least one Holidu channel
• Check that no API connection conflicts exist with other property management software
• Refresh your browser and check the synchronization status again
• If issues persist, contact Holidu support with your property ID and mapping codes for further assistance

By following this guide, you can successfully connect your Feratel Deskline account to Holidu and streamline your property management across both platforms. Regular monitoring of your synchronization status will help ensure your pricing and availability remain accurate across all your listed properties.