How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu allows you to synchronize prices, availability, and bookings between the two systems automatically. This integration helps you manage your property more efficiently without manual updates. Follow this step-by-step guide to set up the connection.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have the following:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• All manual blocks from your Feratel calendar copied to your Holidu calendar (manual blocks in Feratel do not sync automatically)
• Access to both your Feratel Deskline Webclient and Holidu account

Step-by-Step Connection Guide

Step 1: Connect in Feratel Deskline

1. Log in to your Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. Enter Holidu in the search bar
5. Click Verbinden to initiate the connection
6. Select the property or properties you want to connect
7. Accept the Terms and Conditions
8. Click Änderungen speichern to save your changes

Step 2: Obtain Your Mapping Codes

After saving your connection request in Feratel:

1. Wait for an email from Feratel with the subject line containing connection details
2. Open the email and download the PDF attachment
3. The PDF contains your unique mapping codes (you will need three codes for the next step)
4. Keep this email accessible during the Holidu setup process

Step 3: Complete Setup in Holidu

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email into the corresponding fields
7. Click Save to complete the connection

What Data Syncs Between Feratel and Holidu?

Understanding what information is exchanged helps you manage your property effectively across both platforms.

Data That Syncs

• Prices: Prices set in Holidu are automatically sent to Feratel Deskline
• Availability and Bookings: Booking blocks are exchanged in both directions between the systems
• Calendar Updates: Changes to your calendar in either system are reflected in the other

Data That Does NOT Sync

• Manual Blocks from Feratel: Any manual blocks you create in Feratel are not automatically imported to Holidu. You must add these blocks directly in your Holidu calendar
• Property Content: Photos, descriptions, amenities, and other property details are not exchanged between systems. Maintain this information separately in both Holidu and Feratel
• iCal Integration: If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel, but bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link

Verifying Your Connection

After completing the setup, verify that your connection is working correctly:

Check Status in Holidu

1. Log in to your Holidu account
2. Go to the property you connected
3. Navigate to iCal & Synchronisation
4. Look for the Feratel connection status
5. The status should display Synchronization is active
6. If it shows Pending, refresh the page and check again

Check Status in Feratel

1. Log in to your Feratel Deskline Webclient
2. Navigate to Schnittstellenwartung
3. Confirm that Holidu is listed as an active connection

Best Practices for Managing Your Connection

To ensure smooth synchronization and avoid booking conflicts, follow these recommendations:

• Handle Manual Blocks Carefully: Double-check that all manual blocks from Feratel are added to your Holidu calendar to prevent overbooking
• Maintain Separate Content: Keep property descriptions, photos, and details up to date in both Holidu and Feratel separately, as these do not sync automatically
• Monitor Your Calendar: Regularly check both calendars to ensure bookings are syncing correctly
• Use Consistent Pricing: Update prices in Holidu, as these are automatically sent to Feratel. Avoid making conflicting price changes in Feratel
• Plan for iCal Use: If you use iCal to sync with other platforms, remember that Feratel bookings will not flow through iCal connections. Use Feratel's native iCal link if needed

Troubleshooting Connection Issues

Connection Shows as Pending

If your Holidu connection status shows as pending after setup:

• Wait a few minutes for the system to fully process the connection
• Refresh your browser page
• Log out and log back into Holidu
• Check that you entered all three mapping codes correctly
• Verify that you have an active Feratel Deskline listing

Missing Mapping Codes Email

If you do not receive the email with mapping codes from Feratel:

• Check your spam or junk folder
• Wait up to 24 hours for the email to arrive
• Return to Feratel Deskline and verify the connection was saved successfully
• Contact Feratel support if the email does not arrive after 24 hours

Bookings Not Syncing

If bookings are not appearing in one system after changes in the other:

• Verify the connection status in both Holidu and Feratel shows as active
• Check that you used the correct mapping codes
• Confirm no other API connections are active between Feratel and other property management systems
• Wait a few minutes, as syncing can take time
• Refresh both systems to see updated information

Need Additional Help?

If you encounter issues during the connection process or after setup, your local Holidu support team is ready to assist. Before contacting support, verify your mapping codes and connection statuses to help expedite the resolution process.

For Feratel-specific technical questions, contact Feratel support directly. For Holidu-specific issues, reach out to the Holidu customer happiness team.