How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu allows you to keep prices, availability, and bookings synchronized between the two systems. This comprehensive guide walks you through the setup process and clarifies which data is exchanged between platforms.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have met the following requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• There are no existing API connections between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar (manual blocks in Feratel do not sync automatically)

Step-by-Step Connection Guide

Step 1: Access Feratel Deskline Webclient

Log in to your Feratel Deskline Webclient account using your credentials.

Step 2: Navigate to Interface Settings

In the left menu, navigate to Datenwartung (Data Maintenance) → Schnittstellenwartung (Interface Maintenance) → click on the Schnittstellen für automatische Datenwartung (Interfaces for Automatic Data Maintenance) tab.

Step 3: Search for Holidu

In the search bar, enter Holidu to find the connection option.

Step 4: Connect Your Property

Click Verbinden (Connect). Select the property or properties you want to connect, accept the Terms and Conditions, and click Änderungen speichern (Save Changes).

Step 5: Retrieve Mapping Codes

Wait for an email from Feratel. This email will contain a PDF attachment with your unique mapping codes. These codes are essential for completing the connection on the Holidu side.

Step 6: Log in to Holidu

Open your Holidu account and select the property you want to connect to Feratel.

Step 7: Access Synchronization Settings

Go to the iCal & Synchronisation section within your property settings.

Step 8: Configure Feratel Connection

Click Configure, then select Feratel from the available connection options.

Step 9: Enter Mapping Codes

Enter the three mapping codes from the Feratel email you received and click Save. Your connection is now active.

What Data Syncs Between Systems?

Price Synchronization

Prices that you set in Holidu are automatically sent to Feratel Deskline, ensuring consistent pricing across both platforms.

Availability Updates

Booking blocks are exchanged in both directions between Holidu and Feratel. However, manual blocks created in Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar to maintain accurate availability.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link instead.

Content Information

Photos, descriptions, and property details are NOT exchanged between systems. You must keep this information up to date in both Holidu and Feratel separately.

Verifying Your Connection

Check Connection Status in Holidu

Go to iCal & Synchronisation within your property settings. The status should display Synchronization is active. If it shows Pending, refresh the page and check again.

Check Connection Status in Feratel

Navigate to Schnittstellenwartung (Interface Maintenance) and confirm that Holidu is listed as an active connection.

Best Practices for Feratel and Holidu Integration

• Manual Blocks: Double-check manual blocks to keep your calendar accurate across both systems
• Property Information: Maintain property information separately in Holidu and Feratel, as this data does not sync automatically
• Troubleshooting: If you run into issues, verify the mapping codes and connection statuses before contacting support
• Regular Updates: Regularly review your pricing and availability settings to ensure consistency
• Support: Your local Holidu team is available to help with any connection issues or questions

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status shows as pending, refresh the page and wait a few moments. The synchronization may take a short time to activate fully.

Mapping Codes Not Received

Check your email inbox and spam folder for the Feratel email containing your mapping codes. If you cannot locate it, contact Feratel support to request the codes again.

Prices Not Syncing

Verify that your connection status is active in both Holidu and Feratel. Ensure you have saved any price changes in Holidu and allow a few minutes for the update to sync.

Bookings Not Syncing

Check that your mapping codes were entered correctly in Holidu. If bookings still do not sync, verify that no other API connections are preventing the data exchange.

Need Help?

If you encounter any issues during the connection process or need further assistance, contact the Holidu support team. Our team is ready to help you successfully integrate your Feratel Deskline account with Holidu to streamline your property management.