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Frequently asked questions
Guests · Trust
Which providers are being compared on Holidu?
We constantly work on our goal to compare all providers available on the internet transparently. Before a provider can be added to our page, it is checked and integrated with care. Moreover, we ensure that it is a trustworthy and reliable booking site. We have regular contact with all our providers and take a proper contractual relationship with commission agreement as the basis for our collaboration.Guests · Price
What is a security deposit for reservation platforms excluding Airbnb?
Understanding the Security DepositA security deposit is a guarantee amount that hosts may require from guests to cover potential damages to the property during their stay. This deposit is set by the host and is separate from the total booking price. If no damages occur, the deposit is refunded at check-out or within a maximum of 14 days after check-out.Security Deposits on booking platforms (Except Airbnb)For bookings made through platforms other than Airbnb, the security deposit policy varies. Here’s what you need to know:Deposit Requirement: The host may require a security deposit, this is communicated in the listing/house rules or pre-arrival instructions.Collection Process: Paid directly to the host (e.g., cash on arrival, bank transfer, or a host-provided payment link). Holidu/the channel do not collect these funds.Refund Process: If no damages occur, the deposit is refunded according to the host’s policy, usually at check-out or within 14 days after check-out.What You Need to KnowDeposit Terms Vary: The host sets the terms, collects/holds the deposit, and issues the refund, so it’s important to review the details before booking.Communication with the Host: Your host should inform you in advance about the collection method, and refund process. Responsible Stay: Treating the property with care ensures you get your deposit back without any issues.What happens if there are damages?If any accidental damage occurs during your stay, here’s what you should do:Inform Your Host Immediately: Let your host know as soon as possible about any damages.Understand the Claim Process: The host may use the security deposit to cover repair costs. They are required to provide documentation, such as photos or invoices.Discuss a Resolution: Many issues can be resolved amicably by discussing the situation with your host.Review Platform Policies: If there’s a dispute, please contact Holidu Support.If you have any concerns about a security deposit or a damage claim, we recommend reviewing the host’s policy and the booking platform’s terms for further details.Stay Worry-Free and Enjoy Your Trip!Most stays go smoothly, and security deposits are rarely an issue. Just take care of the place like it’s your own, and you’ll have nothing to worry about. Happy travels! Guests · Trust
How does Holidu work?
We browse more than 100 booking sites for you to find holiday homes at the best price possible. We bundle all offered prices in a transparent overview. As soon as you find an accommodation you like, click on offer. You can either book directly on Holidu, or you will be redirected to the respective booking site where you can finalize your booking. This service is completely free of charge for you. We use image recognition to enable the price comparison between different rental providers.Guests · Trust
Why should I trust Holidu?
Why Should You Trust Holidu?When choosing a service for your holiday rentals, it's crucial to select a trustworthy and reliable platform. At Holidu, we prioritize transparency, quality, and customer satisfaction, ensuring that both guests and hosts have a seamless experience. Holidu: A Trusted Name in Holiday RentalsFounded with a Vision: Established in 2014 by brothers Johannes and Michael Siebers, Holidu has grown into an international holiday rental technology company headquartered in Munich.Our Team: We boast a diverse team of over 700 employees across 25 European offices, all sharing the same mission: to make booking and hosting holiday rentals doubt-free and joyful.What Sets Holidu Apart?Recognition and Awards: Holidu has been acknowledged as a Top Company by Kununu for five years, showcasing our commitment to maintaining a strong culture and dedicated team.Solid Reputation Among Users: With excellent reviews on trustpilotOver 100 million annual visitors, Holidu is a platform trusted by millions of travelers.Hosts’ Partner of Choice: More than 25,000 hosts collaborate with us to provide a straightforward and enjoyable holiday rental experience.Extensive Range of Verified Holiday HomesChoices at Your Fingertips: We offer a vast selection of accommodations from verified partner portals.Holidu Homes: Our growing portfolio includes over 50,000 Holidu Homes situated in Europe’s top holiday destinations.Local Support for Hosts: Hosts benefit from direct support from our local teams, ensuring high standards of quality.Booking with ConfidenceSecure Payment Options: Bookings come with secure payment methods, utilizing trusted local options to assure safe transactions.Transparent Communication: Holidu prioritizes clear and fair communication. You can view who manages your stay and the applicable conditions on the booking page, ensuring you can book confidently.To explore more about our vision, mission, and values, visit our About Us section.Guests · Trust
How can I find Holidu on Social Media?
Follow us on Facebook, Instagram, and Linkedin. You can look forward to insider travel tips, stunning photos, lotteries, and interesting information on holidays in a holiday rental.Guests · Placing a booking
Do You Offer Long-Term Rentals?
Holidu specializes in holiday rentals, providing customers with a selection of great places to enjoy their leisure time. Long-term rentals are typically not permitted, either due to local regulations or restrictions set by providers. As a result, most booking platforms, including ours, limit the maximum length of stay.Booking Channels & Maximum Stay LimitsEach booking platform has its own restrictions.If the host offers a discount for longer stays, it will be automatically mirrored in the price upon entering your travel dates in the calendar.ChannelMaximum StayHolidu - Ferienwohnungen.de - Amivac - Hundredrooms - Spain-Holiday - SportihomeUrlaubsguru - Casamundo - E-domizil - - EuroRelais - CaseVacanza - HolidayhomesUp to 61 daysVRBOUp to 31 daysBooking.comUp to 30 daysAirbnbUp to 28 daysWe hope you find this guide helpful. Thank you for being a valued guest.Do you want to contact us?
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