If something in your rental is broken or not working, contact your host or the person responsible on-site first. Most issues are resolved quickly once you document the problem and explain how it affects your stay. If the issue remains unresolved, you can contact Holidu for further help.

What should I do first if something is broken?

Reach out to your host or the on-site contact as soon as possible. Explain the problem clearly and ask for a prompt resolution.

How do I document a problem in my rental?

• Take photos of the broken item or the area that needs attention.
• Write down specific details, such as which appliance is malfunctioning or which furniture is damaged.
• Describe how the issue affects you, for example if you cannot use certain areas or facilities.

How do I contact my host?

You can find your host's contact details in your booking confirmation email or in the Holidu app.

What if the issue is still not resolved?

If your host does not resolve the issue, contact Holidu and share your supporting documentation, such as photos and notes. Providing this information helps us assist you effectively.

For more information, visit the Holidu Help Center.