If you booked a property through Holidu, Booking.com, or Airbnb and cannot find your booking confirmation, first check your email inbox, including the Spam and Junk folders. Confirmation emails can be filtered into these folders automatically. If you still cannot find it, use your booking reference or booking ID to search your inbox or your account.

Where should I look for my booking confirmation?

Start with these two places in your email account. The steps are the same for all booking channels.

1. Check the Received (inbox) folder. Search for "Holidu" or "Booking.com" to narrow the results.
2. Check the Spam and Junk folders. Mark any confirmation email as "Not spam" so future emails reach your inbox.

What should I do if my confirmation is still missing?

If you cannot find the email in your inbox or spam folders, look up your booking details in your account. Then search your inbox again using that reference.

• Holidu guest account: Log in to your Holidu account, go to "My bookings," and note your booking ID. Search your inbox for that ID to find out which folder the confirmation went to.
• Booking.com: Log in to your Booking.com account, open the "Bookings" section, and find your booking reference. Search your inbox for that reference.
• Airbnb: Log in to your Airbnb account and go to "Trips." Your reservation details, including your booking reference, appear there. Search your inbox for that reference.

Why didn't I receive my Booking.com booking confirmation?

For Booking.com bookings, you should receive two separate emails. The first is from Booking.com and includes your confirmation booking reference and your confidential PIN. It is sent to the email address you used to register with Booking.com. The second is from Holidu and includes your booking ID and your host's contact details, but only after your payment has been confirmed.

If you only received one of these emails, check your spam folder. If the Holidu email is missing, your payment may still be processing. If the Booking.com email is missing, you can request a resend from the Booking.com Help Center.

Why didn't I receive my Airbnb booking confirmation?

For Airbnb bookings, your Holidu confirmation email, including the check-in form link, is sent through the Airbnb chat. It is not always sent as a separate email. To find it, open your reservation in the Airbnb app or on the website and check the message thread with the host.

If you also want to find the Holidu confirmation email in your inbox, search for your booking reference. This will show you which folder the email was sent to.

Why didn't I receive my Holidu booking confirmation?

A Holidu booking confirmation is only sent after your payment has been confirmed. Your confirmation email includes your booking ID and your host's contact details. If your payment is still processing, or if it failed, the confirmation will not be sent yet.

• Check your Holidu account under "My bookings" to see whether the booking is listed and marked as confirmed.
• Make sure you used the email address you registered with Holidu.
• Check your spam and junk folders for emails from Holidu.

You can find more help on our Help Center.