If your booked property isn't clean, first contact your host, since they are on site and can usually resolve the issue quickly. Document the problem with photos and notes. If the issue is not resolved, contact Holidu with your supporting documentation so we can help you find a solution.

Step 1: Communicate Directly with Your Host

Your first step should always be to reach out to the host or the person in charge, since they are on site. Most issues can be resolved quickly this way.

Document the Issue

• Take photos of any areas that need attention.
• Write down specific details, such as unwashed dishes or dirty linens.

Contact Your Host

• Find the host's contact details in your booking confirmation email or in the Holidu app.
• Explain the issue, describe the problem, and ask for a prompt resolution.

Step 2: If You Are Still Unsatisfied

We are committed to supporting you through any issues so that you can enjoy a pleasant stay. If the issue remains unresolved after you have contacted your host, contact Holidu for help and find the next steps to reach a solution.

Please note that we will need supporting documentation of the issue, such as the photos and notes you took, to be able to help you.

Frequently Asked Questions

What documentation do I need if my property isn't clean?

You need photos of the areas that need attention and written notes describing specific details, such as unwashed dishes or dirty linens. Holidu needs this supporting documentation to help you if the issue is not resolved with your host.

For more guidance, visit the Holidu Help Center.