What to Do If Your Booked Property Isn't Clean: A Guide for Guests

We know how important it is for you to enter a clean and inviting space. Here's what to do if you find your booked property isn't as clean as expected, focusing on streamlined communication and complaint submission.

Step 1: Communicate Directly with Your Host

Your first step should always be to reach out to the host or person in charge, since they are on site. Most issues can be quickly resolved by doing so.

1. Document the Issue:
   1. Take Photos: Capture images of any areas that need attention.
   2. Make Notes: Write down specific details, like unwashed dishes or dirty linens.
       
2. Contact Your Host:
   1. Find Contact Information: Your booking confirmation email or the Holidu app will have the host’s details.
   2. Explain the Issue: describe the problem and ask for a prompt resolution.

Step 2: If You're Unsatisfied, Know Your Next Steps

We’re committed to supporting you through any issues to ensure you have a pleasant stay. If the issue remains unresolved after contacting the host, click the button below and the next steps will help you to come to a solution. Please note that we will need supporting documentation of the issue to be able to help you.