SES.HOSPEDAJES is the official platform from the Spanish Ministry of the Interior for reporting guest information, as required by Royal Decree 933/2021. Connecting your property to it lets Holidu send guest check-in data automatically once guests complete online check-in. This guide explains how to get your credentials and how to connect them in the Holidu app.

Important: Imported bookings (those not created directly through Holidu) are not linked to SES.HOSPEDAJES. For these bookings, you must collect and submit guest data manually through your SES.HOSPEDAJES account.

How to Get Your SES.HOSPEDAJES Credentials

Step 1: Create or log in to your account

Go to the Ministerio del Interior website and click Hospedajes y alquiler de vehículos.

You have three options:

• Acceso al registro de establecimientos y entidades: Choose this if you have no account and no Cl@ve registration.
• Acceso a la consulta y envío de comunicaciones de actividades de hospedajes o alquiler de vehículos: Choose this if you already have a Cl@ve registration.
• Acceso a la consulta y envío de comunicaciones de actividades de hospedajes o alquiler de vehículos (login): Choose this if you already have a login.

Step 2: Select your verification method

Use a digital certificate, Cl@ve PIN, or DNIe to verify your identity. If you need a digital certificate, request one from FNMT. If you need Cl@ve, register for it first. Then click the “@” icon on the SES.HOSPEDAJES portal to begin.

Step 3: Choose your registration type

After logging in, go to “Registro de entidades y establecimientos.” Select the registration type, such as “Hospedaje turístico,” before continuing.

Step 4: Complete your registered data

Open “Mis datos registrados.” Fill in all required fields and tick “Envío de comunicaciones por servicio web.”

Note: You must tick this box before signing. Otherwise, your web service credentials will not be generated correctly.

Step 5: Register your properties

Once your personal data is complete, register each property with its details, including its name, address, and license number.

Step 6: Review and sign

Check your information and sign with Autofirm@ or Cl@ve Firma. Make sure the web service option is active before you sign.

Step 7: Receive your credentials

After signing, you will receive an email from no-reply@hospedajes.mir.es with your login credentials. These include your owner code, property code, and web service credentials (ending in “WS”). You need them to activate automatic guest check-in transfers from Holidu.

How to Configure Online Check-in in Holidu

Once your SES.HOSPEDAJES account is ready, follow these steps to connect it to Holidu. Make sure you are using the latest version of the Holidu app.

1. Open the Holidu app.
2. In the left-side menu, go to Bookings → Online check-in.
3. Click Configure next to the property you want to connect.

4. Fill in the form:
   • Click Statistics connection.
   • Select SES.HOSPEDAJES.
   • Enter your credentials: Username, Password, Accommodation code, and Landlord code.
   • Click Validate.
   
5. Click Save changes.
6. If no error appears, your connection is active.

Note: For properties in Catalonia, select Mossos d'Esquadra. For properties in the Basque Country, select Ertzaintza.

Fixing SES.HOSPEDAJES Credential Issues

If you have trouble with your credentials, you can retrieve or update them directly on the platform:

1. Access the SES.HOSPEDAJES platform via this link.
2. Select the “@” sign for access to the Registry of Establishments and Entities.

3. Log in with your digital certificate or the Cl@ve app.
4. Once logged in, click “Access” under Communication Service.

5. Copy the Username from the left column. Then click “Change Password” to update the password used for sending guest registration forms.

Important Considerations

Once Online Check-in is active, guests automatically receive the check-in form for eligible bookings. If your SES.HOSPEDAJES credentials are incomplete or incorrect, guests will still receive the form, but the automatic transfer of data to the authorities will fail. Double-check your credentials after setup.

Have more questions? Read our frequently asked questions about the guest check-in feature.