Online Check-in is currently being expanded, so it may not yet be available in every country. If you cannot find your local authority when configuring the feature, it means the feature is not yet available for your property's country. In that case, you can skip the setup steps below and check back later.

What is the Online Check-in feature?

The Online Check-in feature (also called Advanced Check-in) is a tool in your Holidu account that automates guest registration. It sends your guests a secure online form where they provide the details required by local law. Holidu then transfers this data to the relevant local authority, so you no longer need to enter guest information into government systems by hand.

Why do you need to do this?

In many countries, including Spain, Portugal, Germany, and others, hosts are legally required to collect guest information and submit it to local authorities shortly after check-in. These rules support security, traceability, and compliance with local laws. Failing to comply can lead to penalties or fines.

How do you benefit from the automatic transfer?

Once the feature is configured, Holidu handles data collection and transfer for you. The main benefits are:

• Legal compliance with minimal effort
• Automatic guest data transfer to the correct authority
• A digital guestbook you can download at any time for inspections
• Built-in reminders and guest communication
• Free of charge for Holidu hosts
• Secure, privacy-compliant handling of sensitive guest data

How to set it up

Before you activate the feature in Holidu, you need to register your accommodation with the relevant local authority. Holidu currently supports Spain, Portugal, and Germany, and Italy is coming soon. Find your country or region in the table below and follow the linked guide.

Region	Authority	Guidelines
Spain (except Catalonia and Basque Country)	SES.Hospedajes	How to connect to SES.Hospedajes
Catalonia	Mossos d'Esquadra	Connect to Mossos d'Esquadra
Basque Country	Ertzaintza	Connect to Ertzaintza
Portugal	SIBA	How to connect to SEF/SIBA
Germany	AVS	How to connect your property to AVS
Italy (coming soon)	Alloggiati Web	Guest Check-in Feature in Italy

Once you have your authority credentials, follow this guide to set up your Online Check-in feature.

What to do if your connection stops working

If guest data is not being transferred, check the connection status first. Go to the "Account" section in Holidu and verify the status of your authority connection. The most common causes are:

• Your authority password has changed or expired. Update your credentials in Holidu.
• The authority's portal is temporarily unavailable. Try again later.
• The credentials were entered incorrectly. Re-enter them carefully.

If the problem continues after these checks, contact Holidu support.

How to connect Ricestat to your Chekin.io account

The current documentation does not include step-by-step instructions for connecting Ricestat to your Chekin.io account. For help with this connection, please contact Holidu support directly.

Troubleshooting: incorrect credentials for Ricestat

If Holidu reports that your Ricestat credentials are incorrect, check the following:

• Make sure the username and password match the details you use to log in to Ricestat.
• Check for extra spaces or typing errors, and confirm that your caps lock is off.
• If you recently changed your password, update it in Holidu as well.

If the credentials are correct and the error continues, contact Holidu support for further assistance.

How does it work for the guests?

Once setup is complete, guests follow these steps:

1. After booking, the guest receives an email or message with a link to a secure online check-in form.
2. The guest enters the details for every traveller, including scanning a passport or ID document. Each traveller in the group must complete their own details.
3. The data is submitted securely and stored in the system.
4. If the guest does not complete the form, automatic reminders are sent. If they still do not comply, you can fill in the data on their behalf.

At 11:00 PM on the day of check-in, the guest data is automatically submitted to the relevant authority.

How to download the guestbook?

You can download your guestbook at any time, for example to present it during an inspection.

1. Go to the Online Check-in feature page.
2. Next to the property you want the guestbook for, click "Details".