Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra and configure online check-in for compliant guest registration in Catalonia. This guide takes approximately 2 minutes to complete.

Why Connect to Mossos d'Esquadra?

Connecting your Holidu account to Mossos d'Esquadra ensures compliance with local guest information reporting regulations in Catalonia. This connection offers several key benefits:

• Automatic guest registration data submission to local authorities
• Compliance with Catalan legal requirements for guest reporting
• Enhanced guest safety through proper registration
• Streamlined legal processes for your property

How Can a Host Connect to Mossos d'Esquadra?

Before configuring the check-in feature in Holidu, you must first register your establishment with Mossos d'Esquadra. Follow these three steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, find and click on "Establishment registration" in the upper-left corner.

Step 2: Complete and Submit the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Complete all required fields and click "Accept." To finalize your registration:

• Sign the form electronically and submit it
• Scan and attach a copy of your DNI, NIE, NIF, or passport
• If electronic submission is not possible, follow the guidelines in section 2 of the user manual available in the Documentation section of the website

Step 3: Receive Your Credentials

Once your establishment is registered with Mossos d'Esquadra, you will receive a username and password via email. Save these credentials securely, as you will need them to configure the online check-in feature in your Holidu account.

How Can You Configure the Check-in Feature to Be Connected to Mossos d'Esquadra?

The Online Check-in feature allows Holidu to automatically transfer guest data to Mossos d'Esquadra after guests complete the online check-in form. Follow these steps to activate and configure this feature:

Step 1: Update Your Mobile App

If you are using the Holidu mobile app, ensure you have installed the latest version before proceeding.

Step 2: Navigate to Online Check-in Settings

In your Holidu app, follow these steps:

• Click on "Tools" in the left side menu
• Select "Online Check-in"

Step 3: Activate and Save Your Settings

Once in the Online Check-in section, activate the feature using your Mossos d'Esquadra credentials. Click "Save changes" at the end of the form to apply your settings.

Step 4: Verify Your Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and confirm that the connection is active. Your guests will now be able to complete their check-in online, and their data will automatically transfer to the local authorities.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password. Use the account recovery options available on their login page.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption for all information transferred to Mossos d'Esquadra. Your guest data is protected throughout the entire process.

What happens after my guests complete the online check-in?

Once guests submit the online check-in form, Holidu automatically sends their registration data to Mossos d'Esquadra. This ensures compliance with local reporting requirements and eliminates the need for manual data submission.

Thank you for prioritizing a secure and compliant hosting experience. For additional support, contact our customer happiness team available across our 7 European markets.