Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra and configure the online check-in feature for compliance with Catalan regulations. This guide takes approximately 2 minutes to read.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra ensures your property complies with local guest registration requirements in Catalonia. This integration supports guest safety, maintains legal compliance, and streamlines the registration process for your property automatically through Holidu.

How Do I Connect My Account?

Before configuring the online check-in feature in Holidu, you must first register your establishment with Mossos d'Esquadra. Follow these three steps:

Step 1: Register on the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website and locate "Establishment registration" in the upper-left corner of the homepage. Click to proceed with registration.

Step 2: Complete the Registration Form

In the "Establishment registration" section, select "Establishment registration form (PI-15)." Complete all required fields and click "Accept." Sign the form electronically and submit it. You will also need to scan and attach a copy of your DNI, NIE, NIF, or passport. If electronic submission is unavailable, refer to section 2 of the user manual in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, you will receive a username and password via email. Keep these credentials secure, as you will need them to configure the online check-in feature in Holidu.

What is the Online Check-in Feature Offered by Holidu?

The Online Check-in feature automates guest registration by connecting your Holidu property directly to Mossos d'Esquadra. After guests complete the online check-in form on your property page, Holidu automatically transfers their registration data to the Mossos d'Esquadra system, eliminating manual entry and ensuring timely compliance.

How Can I Configure Online Check-in to Connect to Mossos d'Esquadra?

Once you have registered with Mossos d'Esquadra and received your credentials, follow these steps in Holidu to activate the feature:

Step 1: Access the Online Check-in Tool

Ensure you have the latest version of the Holidu mobile app installed. Navigate to "Tools" in the left-side menu, then select "Online Check-in."

Step 2: Activate the Connection

In the Online Check-in settings form, input your Mossos d'Esquadra credentials (username and password). Select the connection option for Mossos d'Esquadra to link your property to the system.

Step 3: Save Changes

Click "Save changes" at the bottom of the form to complete the configuration.

Step 4: Verify the Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and confirm that the connection is active.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password. Select the password recovery option and follow the instructions provided.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption for all guest information transferred to Mossos d'Esquadra. Your credentials and guest data are protected throughout the entire process.

Can I use the online check-in feature outside of Catalonia?

The Mossos d'Esquadra connection is specific to properties located in Catalonia. If your property is in another region, check local regulations for alternative guest registration requirements.

What happens if the connection fails?

If an error message appears when saving changes, verify that your Mossos d'Esquadra credentials are correct and that your account is fully activated. Contact Mossos d'Esquadra support if issues persist.

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