Hosts in Catalonia must report guest information to the Mossos d'Esquadra, the regional police. This guide explains why you should connect, how to register your establishment, and how to link your property to Online Check-in in Holidu.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra helps you comply with local regulations on guest information reporting in Catalonia. It also supports guest safety and keeps the legal process for your property on track.

How Do I Register My Establishment?

You need to register your property with Mossos d'Esquadra before you can connect it in Holidu.

1. Visit the Mossos d'Esquadra website. On the homepage, click "Establishment registration" in the upper-left corner.
2. Click "Establishment registration form (PI-15)." Fill in all required fields and click "Accept." Sign the form and submit it electronically. Also scan and attach the DNI, NIE, NIF, or passport of each person listed in the form. If you cannot submit the form electronically, follow the guidelines in section 2 of the user manual, available in the Documentation section of the website.
3. Once your establishment is registered, you will receive a username and password. Use these credentials to access the traveller registration system on the Mossos d'Esquadra website.

What Is the Online Check-in Feature?

The Online Check-in feature lets you connect your properties to Mossos d'Esquadra. Once connected, Holidu transfers guest data automatically after guests complete the online check-in form.

How Do I Connect My Property in Holidu?

If you use the mobile app, make sure you have the latest version of the app.

1. In your Holidu app, open "Tools" in the left side menu and click "Online Check-in."
   
2. Once the feature is activated, click "Save changes" at the end of the form.
3. If no error message appears, your property is now connected to Mossos d'Esquadra.
4. Close the form and confirm that the connection is active.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. We prioritize your privacy and security by using strong data encryption.

For more help with your account and hosting tools, visit the Holidu Help Center.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.