Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures you comply with local guest registration requirements in Catalonia. This automated connection streamlines the reporting process, reduces manual data entry, and helps you stay legally compliant while keeping your guests' information secure. By enabling this feature, you prioritize both regulatory adherence and guest safety.

How Do I Connect My Account?

Before you can configure the check-in feature in Holidu, you must first register your establishment with Mossos d'Esquadra. Follow these three steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, find and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Fill out all required fields with your establishment details. Once completed, click "Accept." Sign the form electronically and submit it through the system. You will also need to scan and attach a copy of your DNI, NIE, NIF, or passport. If electronic submission is not possible, follow the guidelines in section 2 of the user manual available in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

After your establishment is successfully registered, Mossos d'Esquadra will send you a username and password. Save these credentials securely—you will need them to access the traveller registration system and to configure the Online Check-in feature in Holidu.

How Can I Configure Online Check-in in Holidu?

Once you have registered with Mossos d'Esquadra and received your credentials, follow these steps to activate the Online Check-in feature:

For Mobile App Users

Ensure you have the latest version of the Holidu app installed before proceeding.

Step 1: Access Online Check-in

Open your Holidu app. In the left side menu, navigate to "Tools" and then click on "Online Check-in."

Step 2: Enter Your Mossos d'Esquadra Credentials

When prompted, enter the username and password you received from Mossos d'Esquadra during the establishment registration process. Double-check that all information is entered correctly.

Step 3: Save Changes

Once you have entered your credentials, click "Save changes" at the end of the form.

Step 4: Confirm Connection

If no error message appears, your property is now successfully connected to Mossos d'Esquadra. You can close the form and confirm that the connection is active. From this point forward, when guests complete the online check-in form, their data will be automatically transferred to Mossos d'Esquadra.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra website to recover your account information or reset your password. Alternatively, contact Mossos d'Esquadra support directly through their official website.

Is this connection secure?

Yes, absolutely. Holidu prioritizes your privacy and security using strong data encryption when transferring guest information to Mossos d'Esquadra. Your establishment credentials remain protected, and all data transmission complies with Catalan data protection regulations.

What happens after guests complete the online check-in form?

Once your property is connected to Mossos d'Esquadra, guest data submitted through Holidu's online check-in form is automatically sent to Mossos d'Esquadra. This eliminates the need for manual reporting and ensures timely compliance with local regulations.

Can I disconnect from Mossos d'Esquadra at any time?

Yes. You can deactivate the Online Check-in feature by returning to the Tools menu in Holidu, selecting "Online Check-in," and removing your credentials. Your establishment will remain registered with Mossos d'Esquadra, but guest data will no longer be automatically transferred.

Thank you for prioritizing a secure and compliant hosting experience. If you need further assistance, our support team is here to help.