Online Check-in - How to Connect to SES.HOSPEDAJES

SES.HOSPEDAJES is the official platform developed by the Spanish Ministry of the Interior to comply with Royal Decree 933/2020. It acts as a centralized system for reporting guest information to the Ministry, as required by law. This guide explains how to register your property and connect it to your Holidu account, so guest registration forms are automatically submitted once check-in is completed.

Getting Started: Register on SES.HOSPEDAJES

Before you can connect SES.HOSPEDAJES to Holidu, you need to create an account and register your property on the official platform. Follow these steps:

Step 1: Access the Ministry of Interior Portal

Visit the Ministerio Del Interior website and click on "Hospedajes y alquiler de vehículos."

Step 2: Choose Your Registration Option

You have three registration options:

• Acceso al registro de establecimientos y entidades: Choose this if you have no account and no Cl@ve registration
• Acceso a la consulta y envío de comunicaciones: Use this if you already have a Cl@ve registration
• Existing login: Use this if you already have credentials

Step 3: Select Your Verification Method

You can verify your identity using either a Digital Certificate or Cl@ve PIN/DNIe. If needed, request a digital certificate via FNMT or register with Cl@ve. Click the "@" icon on the SES.Hospedajes portal to begin the verification process.

Step 4: Complete Your Registered Data

Once logged in, navigate to "Mis datos registrados." Fill in all required fields and tick the box for "Envío de comunicaciones por servicio web." This step is mandatory to generate your web service credentials correctly.

Step 5: Select Registration Type

Go to "Registro de entidades y establecimientos" and select the appropriate registration type (e.g., "Hospedaje turístico").

Step 6: Register Your Properties

Register each property with its corresponding information, including name, address, and license number.

Step 7: Review and Sign

Review all your information and sign using Autofirm@ or Cl@ve Firma. Ensure the web service option is active before signing.

Step 8: Receive Your Credentials

After signing, you will receive an email from no-reply@hospedajes.mir.es containing your login credentials. These include your owner code, property code, and web service credentials (ending in "WS"). Keep these credentials safe—you'll need them to connect to Holidu.

Connect SES.HOSPEDAJES to Your Holidu Account

After receiving your credentials from SES.Hospedajes, follow these steps to enable automatic guest check-in transfers in Holidu:

Step 1: Open Holidu and Navigate to Online Check-in

Open the Holidu app and go to Tools → Online check-in from the left side menu. Make sure you are using the latest version of the app before starting.

Step 2: Configure Your Property

Click on Configure next to the property you want to connect to SES.Hospedajes.

Step 3: Select SES.HOSPEDAJES

In the configuration form, click on Statistics connection and select SES.HOSPEDAJES from the dropdown menu.

Step 4: Enter Your Credentials

Fill in the following fields with the credentials you received from SES.Hospedajes:

• Username
• Password
• Accommodation code
• Landlord code

Step 5: Validate and Save

Click Validate to test your credentials. If no error message appears, your connection is successful. Click Save changes to complete the setup.

Note for specific regions: If your property is located in Catalonia, select "Mossos d'Esquadra." If it's in the Basque Country, select "Ertzaintza."

Troubleshooting Credential Issues

If you experience problems with your credentials, follow these steps:

Step 1: Access the SES.Hospedajes Platform

Visit the SES.Hospedajes portal and click the "@" sign to access the Registry of Establishments and Entities.

Step 2: Log In to Your Account

Use your Digital Certificate or Cl@ve app to log in to your account.

Step 3: Access Communication Service

Once logged in, click on the "Access" option under Communication Service.

Step 4: Update Your Credentials

Copy the Username from the left column and click "Change Password" to update your web service password for sending guest registration forms.

Important Information About Imported Bookings

Imported bookings (those not created directly through Holidu) are not linked to SES.HOSPEDAJES. Holidu cannot automatically send guest information for these bookings. You must collect and manually submit the data through your SES.HOSPEDAJES account.

What Happens After Connection?

Once the Online Check-in feature is activated, guests will automatically receive the check-in form for eligible bookings. After guests complete the form, Holidu will automatically transfer their registration data to the Spanish Ministry of the Interior through SES.Hospedajes.

If your SES.Hospedajes credentials are incomplete or incorrect, guests will still receive the check-in form, but the automatic data transfer to authorities will fail. Always verify your credentials are working correctly during setup.

For additional questions about the guest check-in feature, visit our frequently asked questions page.