To connect your property to Alloggiati Web in Italy, open the Holidu app, go to Tools, then Online check-in, and click Configure next to your property. Enable automatic sending to the authority, select Alloggiati Web, enter your username, password, and Web Service key, validate, and save. Connecting on a computer is recommended.

Why do I need to connect my property to Alloggiati Web?

In Italy, all accommodation providers, including short-term rental hosts, must report guest information to the local police within 24 hours of arrival. If a stay is shorter than 24 hours, guest details must be communicated upon arrival. This requirement comes from Article 109 of the Consolidated Law on Public Security. Connecting your property to Alloggiati Web lets Holidu send guest data to the authority for you, which reduces manual work and helps you avoid fines or other penalties.

Who must comply with guest registration rules in Italy?

All types of accommodation providers must comply, including holiday rental hosts. This means every host with a property in Italy needs to report guest details to the Italian State Police through the Alloggiati Web portal.

What guest information must I report to Alloggiati Web?

For the main guest, you must collect and report the following details:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Only the main guest must provide the type and number of their identification document. Additional guests must provide their full name, date of birth, and nationality, but document numbers are not required.

Hosts are required to verify guest identification in person at check-in. Because of this, guestbooks will show complete document information for only one guest per booking. The document fields for other guests will appear as "empty."

How does Holidu help me meet these requirements?

Holidu's online check-in feature helps you meet legal requirements with less manual work:

• Automated data collection: Guests receive a check-in link and enter their required details before arrival.
• Simplified reporting: Collected information can be transferred to Alloggiati Web automatically, reducing manual entry.
• Compliance support: You are notified if mandatory information is missing, which helps reduce the risk of penalties.

Please note that hosts must still manually upload guest details through the Alloggiati Web portal if automatic sending is not active for a property.

How do I connect my property to Alloggiati Web in the Holidu app?

If you use the mobile app, make sure you have the latest version installed. Then follow these steps:

1. In your Holidu app, go to "Tools" and then "Online check-in."
2. Find your property in the list and click "Configure."
3. Complete the form and select "Activate automatic sending to an authority."
4. Choose Alloggiati Web as the authority.
5. Enter your username, password, and Web Service key.
6. Click "Validate."
7. Click "Save changes" at the bottom of the form.
8. If no error message appears, your property is connected to Alloggiati Web.
9. Close the form and confirm that the connection is active.

Where can I find my Alloggiati Web credentials?

You must retrieve your Web Service key on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

1. Log in to your Alloggiati Web account.
2. Click your account name in the top right corner.
3. Select "Chiave Web service."
4. If you already have a code, copy and paste it.
5. If you do not have a code, click "Genera Nuovo Codice" to generate a new one.
6. Enter the Web Service key in Holidu.

Important notes:

• You can generate only one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

For more details, see the Alloggiati Web Manual (page 28).

When is guest data sent to Alloggiati Web?

• For one-night stays, data is sent at 11:00 PM on the check-in date.
• For stays of two nights or more, data is sent at 11:00 PM on the day after check-in.

Can I download guestbooks for my records?

Yes. You can download guestbooks at any time through the Holidu platform. Click here for instructions.

If you have questions about the online check-in feature, visit the Holidu Help Center for more guidance on managing your guest check-ins.