Online Check-in - How to connect to Alloggiati Web

If you are a holiday rental host in Italy, you are legally required to report guest information to the local police within 24 hours of arrival. Holidu's online check-in feature makes this process easier by automating guest data collection and helping you connect to the Alloggiati Web portal for compliance reporting.

Why Online Check-in Matters for Italian Hosts

In Italy, all accommodation providers must comply with Article 109 of the Consolidated Law on Public Security, which requires the reporting of guest details to authorities. By connecting your property to Alloggiati Web through Holidu's online check-in feature, you can streamline this process and reduce the risk of penalties for non-compliance.

What Information You Need to Collect

As a host, you are required to collect the following information from your main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, and nationality), but document numbers are not required for them. Only the main guest's ID document type and number are mandatory.

Before You Start: Important Requirements

To connect your property to Alloggiati Web, you will need:

• An active Alloggiati Web account with the Italian State Police
• Your Alloggiati Web username and password
• Your Web Service key (also called "Chiave Web service")
• A computer or PC to complete the setup (mobile devices may not display all options correctly)

How to Find Your Alloggiati Web Credentials

Before connecting your property in Holidu, retrieve your Web Service key from Alloggiati Web:

1. Log into your Alloggiati Web account on a computer
2. Click on your account name in the top right corner
3. Select "Chiave Web service" (Web Service Key)
4. If you already have a code, copy it for later use
5. If you don't have a code, click "Genera Nuovo Codice" to generate a new one

Important Notes:

• You can only generate one new Web Service key per day
• Each time you change your password on Alloggiati Web, you must also update the Web Service key in Holidu

Step-by-Step: Connecting Your Property to Alloggiati Web

Follow these steps to connect your property to Alloggiati Web through Holidu:

1. Open your Holidu App on your device
2. Navigate to "Tools" and then select "Online check-in"
3. You will see a list of your properties. Find the property you want to connect and click "Configure" next to it
4. In the configuration form, select the following options:
   • Enable "Activate automatic sending to an authority"
   • Choose "Alloggiati Web" as your authority
5. Enter your credentials:
   • Your Alloggiati Web username
   • Your Alloggiati Web password
   • Your Web Service key (retrieved from Alloggiati Web)
6. Click "Validate" to confirm your credentials are correct
7. Click "Save changes" at the bottom of the form
8. If no error message appears, your property is now successfully connected to Alloggiati Web
9. Close the form and verify that the connection shows as active

When Is Guest Data Transmitted?

Once your property is connected to Alloggiati Web, guest information is automatically transmitted on the following schedule:

• For stays of one night: Data is transmitted at 11:00 PM on the check-in date
• For stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in

Troubleshooting Connection Issues

If you see an error message after clicking "Validate":

• Double-check that your username, password, and Web Service key are entered correctly
• Verify that your Alloggiati Web account is active and has no pending issues
• Ensure you are using a computer (not a mobile device or tablet) to complete the setup
• If you recently changed your Alloggiati Web password, generate a new Web Service key and update it in Holidu

If the connection still fails:

Contact Holidu's support team for assistance. They can help verify your setup and troubleshoot any connection issues with Alloggiati Web.

Managing Your Guestbook

Once your property is connected to Alloggiati Web, Holidu automatically collects guest information through the online check-in process. You can download your guestbook at any time through the Holidu platform for your records. The guestbook will display complete document information for the main guest only, while the document fields for additional guests will appear empty (as required by law).

Key Takeaways

• Connecting to Alloggiati Web ensures you comply with Italian Article 109 regulations
• You must set up the connection on a computer using your Alloggiati Web credentials
• Guest data is automatically transmitted at the scheduled times
• Keep your Web Service key updated whenever you change your password
• You can download and keep guestbooks for your records at any time

By following these steps, you'll streamline your guest reporting process and stay compliant with Italian regulations while using Holidu's online check-in feature.