Online Check-in - How to Connect to Alloggiati Web

What is Alloggiati Web?

Alloggiati Web is the official Italian State Police portal for reporting guest information. As a property owner in Italy, you are legally required to submit guest details to this platform to comply with Article 109 of the Consolidated Law on Public Security.

Legal Requirements for Guest Registration in Italy

In Italy, all accommodation providers must report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 hours, guest details must be communicated upon arrival. This requirement applies to all types of accommodation, including holiday rentals.

Information You Must Collect

For each booking, you are required to collect and report the following details:

• Full name of the main guest
• Date of birth
• Nationality
• Passport or ID number (main guest only)
• Date of arrival
• Place of birth

Additional guests must provide their full name, date of birth, and nationality, but document numbers are not required.

How Holidu Simplifies the Process

Holidu's integrated guest check-in feature helps you collect guest information efficiently and ensures compliance with Italian law. The system allows you to automate data collection through check-in links that guests complete before arrival, and it can streamline the reporting process to Alloggiati Web.

Step-by-Step Guide: Connecting Your Property to Alloggiati Web

Before You Start

Important: If you are using the mobile app, ensure you have the latest version installed. The connection process should be completed on a computer, as the Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Connection Steps

Follow these steps to connect your property to Alloggiati Web:

1. Open your Holidu App and navigate to Tools, then Online check-in.
2. You will see a list of your properties. Click Configure next to the property you want to connect.
3. In the configuration form, select:
   • Activate automatic sending to an authority
   • Authority: Alloggiati Web
   • Enter your Alloggiati Web username
   • Enter your Alloggiati Web password
   • Enter your Web Service key
   • Click Validate
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now successfully connected to Alloggiati Web.
6. Close the form and verify that the connection is active.

Where to Find Your Alloggiati Web Credentials

Retrieving Your Web Service Key

Your Web Service key is essential for connecting your Holidu property to Alloggiati Web. Follow these steps to retrieve it:

1. Log into your Alloggiati Web account on your computer.
2. Click on your account name in the top right corner.
3. Select Chiave Web service (Web Service Key).
4. If you already have a code, copy and paste it into the Holidu form.
5. If you don't have a code yet, click Genera Nuovo Codice to generate a new one.
6. Copy the generated Web Service key and enter it in your Holidu online check-in settings.

Important Information About Your Web Service Key

• You can only generate one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in your Holidu account.

For additional reference, see the Alloggiati Web Manual (page 28) on the official Alloggiati Web website.

When Is Guest Data Transmitted?

Once your property is connected, guest data is automatically transmitted at specific times:

• For one-night stays: Data is transmitted at 11:00 PM on the check-in date.
• For stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in.

Troubleshooting Connection Issues

Error Message During Validation

If you receive an error message when clicking Validate, check the following:

• Verify that your Alloggiati Web username is correct.
• Confirm that your Alloggiati Web password is correct.
• Ensure you have entered the correct Web Service key.
• Make sure your Web Service key has not expired or been regenerated elsewhere.

Connection Not Active After Saving

If the connection does not appear active after saving:

• Refresh your browser and return to the Online check-in settings.
• Verify that the Configure form shows the connection is enabled.
• Contact Holidu Support if the issue persists.

Important Reminders

• Connecting your property to Alloggiati Web helps you comply with Italian law, but you remain responsible for ensuring all guest information is accurate and complete.
• Guest data will only be transmitted automatically after your property is successfully connected.
• You can download guestbooks for your records at any time through the Holidu platform.
• Always verify guest identification documents in person at check-in, as required by Italian law.
• If your password changes, update your Web Service key in Holidu to maintain the connection.

Need Help?

If you experience any issues connecting your property to Alloggiati Web or have questions about the process, our customer support team is here to assist you. Contact Holidu Support through your account for technical guidance.