Connecting your Holidu properties to Ertzaintza, the Basque Country's regional police force, lets you send guest registration details directly from Holidu. This guide explains why the connection matters and how to set it up in your Host Account. The process takes only a few minutes per property.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza helps you comply with local regulations and supports guest safety in the Basque Country. Once connected, guest information is communicated to the local authority directly from Holidu, so you do not need to submit it manually.

How Do I Connect My Account?

Follow these steps to activate automatic guest registration with Ertzaintza for your property. You will need your Ertzaintza username and password before you start.

1. Log in to your Holidu Host Account.
2. In the left-hand menu, go to Tools and click on Online Check-in.
   
3. Configure the properties:
   • You will see your list of properties here.
   • Click on the "Configure" button next to the property you want to connect to Ertzaintza.
   
4. Complete the form:
   • Click on "Activate automatic sending to police."
   • Select Ertzaintza as the authority and enter your username and password.
   • Click on "Validate" to confirm.
   
5. Once activated, click on "Save changes" at the end of the form.
6. If no error message appears, your property is now connected to Ertzaintza.
7. You can now close the form and confirm that the connection is active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your details, visit Ertzaintza's official website to reset your password or recover your account information.

Is the connection process secure?

Yes. Our platform uses high-standard encryption to keep your data protected.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.