Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country while ensuring a seamless guest registration process. When you connect to Ertzaintza, guest information is automatically communicated to the local authority directly from Holidu, eliminating manual reporting and reducing administrative burden on your part.

By establishing this connection, you benefit from:

• Automated guest registration reporting to local authorities
• Enhanced compliance with Basque Country regulations
• Improved guest safety through official registration
• Streamlined administrative processes
• Peace of mind knowing your property meets all legal requirements

This integration ensures that your hosting operations remain fully compliant while allowing you to focus on providing excellent guest experiences.

How to Configure Check-in and Connect to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza through your Holidu Host Account:

Step 1: Access Your Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Tools

From your dashboard, locate the left side menu and click on "Tools", then select "Online Check-in".

Step 3: View Your Properties List

You will see a list of all your properties. This is where you can manage check-in settings for each individual property.

Step 4: Configure Your Property

Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 5: Activate Automatic Police Reporting

In the configuration form, find and click on "Activate automatic sending to police" to enable the connection feature.

Step 6: Select Authority and Enter Credentials

Complete the following information in the form:

• Select "Ertzaintza" as the authority from the dropdown menu
• Enter your Ertzaintza username
• Enter your Ertzaintza password

Step 7: Validate Your Connection

Click the "Validate" button to confirm that your Ertzaintza credentials are correct and that the connection can be established successfully.

Step 8: Save Your Changes

Once validation is complete and no error messages appear, click "Save changes" at the end of the form to finalize the configuration.

Step 9: Confirm Active Connection

Close the configuration form and verify that the connection status shows as active. Your property is now successfully connected to Ertzaintza.

Guest information will now be automatically transmitted to Ertzaintza for all reservations at this property, ensuring full compliance with local registration requirements.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, you can recover your account information by visiting the Ertzaintza official website. They provide password reset and account recovery options to help you regain access to your account.

Is the Ertzaintza connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect your data, including your Ertzaintza credentials, ensuring that all information transmitted between Holidu and Ertzaintza remains confidential and secure.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration steps for each property you wish to connect. Each property can be configured individually with its own settings.

What happens after I connect to Ertzaintza?

Once your property is connected to Ertzaintza, guest registration information is automatically sent to the local authority when reservations are confirmed. You do not need to take any additional action for each booking.

What if the connection fails during validation?

If you receive an error message during validation, please verify that:

• Your Ertzaintza username is entered correctly
• Your Ertzaintza password is entered correctly
• Your Ertzaintza account is active and in good standing
• You have the necessary permissions to report guest information

If the issue persists, contact Holidu support for additional assistance.

Can I disconnect from Ertzaintza?

Yes, you can disable the automatic sending of guest information to Ertzaintza by returning to the configuration form and unchecking "Activate automatic sending to police". Remember that disabling this connection may result in non-compliance with local regulations.

Is my guest data safe with this integration?

Absolutely. Holidu maintains strict data protection standards and only shares the necessary guest information required by local regulations. All data transmission is encrypted and complies with data protection laws applicable in the Basque Country.

Thank you for prioritizing compliance and security in your hosting operations. For additional support, contact the Holidu Customer Happiness Team or visit the Holidu Help Center.