How to Connect to Ertzaintza

Learn how to connect your Holidu host account to Ertzaintza and configure automatic guest registration reporting to comply with local regulations in the Basque Country.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza helps you comply with local regulations and ensures your guests' safety and security. This process allows seamless communication of necessary guest information to the local authorities.

How Do I Connect My Account?

Follow these steps to connect your property to Ertzaintza in just a few minutes:

Step 1: Log In to Your Host Account

Access your Holidu Host Account and sign in with your credentials.

Step 2: Navigate to Online Guest Registration

Go to your "Account" section and locate the "Online guest registration" section. Click the "Configure" button to begin.

Step 3: Select Your Property

You will see a list of your properties. Click the "Configure" button next to the property you want to connect to Ertzaintza.

Step 4: Activate Automatic Sending

In the configuration form, click on "Activate automatic sending to police."

Step 5: Enter Your Ertzaintza Credentials

Select Ertzaintza as the authority and enter your username and password in the provided fields.

Step 6: Validate Your Details

Click "Validate" to confirm your credentials are correct.

Step 7: Save Your Changes

Click "Save changes" at the end of the form to complete the setup.

Step 8: Confirm Connection

If no error message appears, your property is now successfully connected to Ertzaintza. You will see that the connection is active in your property settings.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza login details, visit the Ertzaintza official website to reset your password or recover your account information.

Is the connection process secure?

Yes, absolutely. Our platform uses high-standard encryption to ensure your data and your guests' information are protected at all times.

Can I connect multiple properties to Ertzaintza?

Yes. Simply repeat the configuration process for each property you want to connect to Ertzaintza.

What happens after my property is connected?

Once connected, guest registration information will be automatically sent to Ertzaintza when bookings are confirmed, ensuring compliance with local regulations.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way, ensuring both you and your guests have a seamless experience.