Online Check-in - How to Connect to Ertzaintza

This comprehensive guide walks you through connecting your Holidu account to Ertzaintza so guest registration in the Basque Country stays compliant and secure. By integrating with Ertzaintza, you ensure that all guest information is automatically communicated to the local authority directly from Holidu, streamlining your compliance process.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza offers several important benefits:

• Regulatory Compliance: Meet local legal requirements for guest registration in the Basque Country without manual paperwork.
• Guest Safety: Support local safety and security initiatives by ensuring guest information reaches the appropriate authorities.
• Time Efficiency: Eliminate the need for manual guest reporting by automating the entire process through Holidu.
• Error Reduction: Reduce administrative errors by having guest data transmitted directly from our secure platform to Ertzaintza.
• Peace of Mind: Focus on hosting while we handle compliance requirements automatically.

Once connected, your guest registration data is securely transmitted to Ertzaintza, ensuring your property remains fully compliant with Basque Country regulations at all times.

How to Configure the Check-in Feature and Connect to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza:

Step 1: Access Your Holidu Host Account

Begin by logging into your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Settings

Once logged in, follow these steps:

1. Click on Tools in the left side menu
2. Select Online Check-in

You will now see your property list and the Online Check-in configuration options.

Step 3: Select and Configure Your Property

In the Online Check-in section, you will see a list of your properties:

• Locate the property you want to connect to Ertzaintza
• Click the Configure button next to the property name

Step 4: Activate Automatic Sending to Police Authority

In the configuration form that opens, complete the following:

1. Locate and click on the checkbox for Activate automatic sending to police
2. From the dropdown menu, select Ertzaintza as your local authority
3. Enter your Ertzaintza username in the designated field
4. Enter your Ertzaintza password in the designated field

Step 5: Validate Your Credentials

After entering your Ertzaintza credentials:

1. Click the Validate button to confirm your credentials are correct
2. Wait for the system to verify your information with Ertzaintza
3. If validation is successful, you will receive a confirmation message

Step 6: Save Your Changes

Once validation is complete:

1. Click the Save changes button at the bottom of the form
2. The system will process and save your configuration
3. If no error message appears, your property is now successfully connected to Ertzaintza

Step 7: Confirm Active Connection

To verify your connection is active:

1. Close the configuration form
2. Return to the Online Check-in overview
3. Confirm that the connection status shows as active next to your property

Your property is now fully connected to Ertzaintza, and guest information will be automatically transmitted to the local authority with each booking.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, you can reset them by visiting the Ertzaintza official website. They provide options to recover your account information or reset your password. Alternatively, contact Ertzaintza directly using their provided support channels.

Is the connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect your Ertzaintza credentials and all guest data transmitted to the local authority. Your personal information and login details are never stored in plain text and are transmitted through secure, encrypted channels.

How do I update my Ertzaintza credentials?

To update your Ertzaintza credentials, navigate back to the Online Check-in configuration for your property. Click Configure, then modify your username and/or password in the provided fields. Click Validate to confirm the new credentials, then Save changes to apply the update.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply follow the configuration steps for each property individually. Each property can be configured separately in the Online Check-in section of your Holidu Host Account.

How do I disconnect my property from Ertzaintza?

To disconnect your property from Ertzaintza, go to the Online Check-in configuration for that property. Uncheck the Activate automatic sending to police checkbox and click Save changes. Guest information will no longer be automatically transmitted to Ertzaintza.

What should I do if the connection validation fails?

If validation fails, please verify that:

• Your username and password are entered correctly with no extra spaces
• Your Ertzaintza account is active and in good standing
• You have the necessary permissions to authorize third-party connections

If the issue persists, contact Holidu support for additional assistance. For Ertzaintza-specific account issues, reach out directly to their support team.

When is guest data transmitted to Ertzaintza?

Once your property is connected to Ertzaintza, guest information is automatically transmitted when a booking is confirmed. The system sends the required details to Ertzaintza immediately, ensuring compliance with local registration requirements without any manual intervention required from you.

Is guest privacy protected when connected to Ertzaintza?

Yes, guest privacy is protected. Holidu only transmits the minimum required information to Ertzaintza in compliance with local regulations. All data is transmitted securely and encrypted. Your guests' information is handled according to both Holidu's privacy policy and Ertzaintza's data protection standards.

Next Steps

Once your property is successfully connected to Ertzaintza, you can:

• Continue managing your bookings normally through Holidu
• Rest assured that guest registration compliance is handled automatically
• Monitor your property status in the Online Check-in section anytime
• Contact Holidu support if you have questions about your connection status

Thank you for prioritizing a secure and compliant hosting experience. We provide local-language support across our 7 European markets, and we're here to help you succeed as a host.