Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for both you and your guests. This integration streamlines your registration workflow while ensuring compliance with German tourism regulations.

Is This Available for Your Property?

The online check-in connection to AVS is available for every host account in Germany. However, two conditions must be met before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu cannot request it on your behalf.
2. Once activated, your destination will provide you with a configuration overview containing three essential values: Kurverwaltungs-ID, Firmen-ID, and Objekt-ID.

If AVS does not appear as an option for your property, your destination likely has not completed step 1 yet. Contact them directly and ask them to reach out to meldeschein@avs.de.

How to Connect Your Property

Step 1: Get Your Configuration Data from Your Destination

Before you begin, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials — this ensures they send you the correct document with all required information.

The overview will contain three required fields that you will need to enter in your Holidu App:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung (tourism authority)
Firmen-ID	ID number of your business/property
Objekt-ID	Unique ID of your specific property

Tip: Have all three values ready before proceeding to Step 2.

Step 2: Configure the Connection in Your Holidu App

Follow these steps to set up your AVS connection:

1. In your Holidu App, navigate to Account.
2. Select Online check-in for travelers and click Configure.
3. Select the property you want to configure, and click Configure again.
4. Click Connect to a registration authority and begin filling in your property information.

2.1 Choose Your Guest Signature Method

• Automatic signature (recommended): The guest clicks and signs during online check-in — this results in less friction and higher guest satisfaction.
• Manual signature (not recommended): Each guest must add their signature by hand, which can be time-consuming.

Note: This setting applies to your entire account, not just one individual property.

2.2 Turn On "Connection to a Registration Authority"

Toggle this setting on for the property you are configuring.

2.3 Choose Your Data Transmission Method

• Automatic sending (recommended): Data is transmitted to AVS automatically when guests complete check-in.
• Manual sending (not recommended): You must manually open and send each booking registration form individually.

2.4 Select AVS and Your Municipality

• Under "Send information to," select AVS.
• Select your municipality (Kommune) from the dropdown list.
• If your municipality does not appear in the list: your destination's connection with AVS may not be fully set up yet. Contact your destination directly or reach out to serviceteam@holidu.com.

2.5 Enter Your Configuration Data

Enter the three values you obtained in Step 1:

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Once you save these details, a table of available registration categories will load automatically from AVS. You can adjust these categories manually if needed based on your property's specific requirements.

Step 3: Save Your Settings

Click Save changes. Under Details in the overview, you will see confirmation that the connection was successfully set up.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card feature, you can enable it in the same configuration section.

If automatic sending is not available or is not working, you can still register a guest manually by:

1. Opening the relevant booking in your booking overview
2. Generating the registration form (Meldeschein) as a PDF
3. Printing the form for your guest to complete manually

Step 5: What Your Guests Experience

Once your AVS connection is set up, here is what happens in the guest check-in process:

1. The guest receives an online check-in link with their booking confirmation email.
2. They access the link and fill out the online check-in form with their required information.
3. If automatic sending is enabled, their data is transmitted to AVS automatically upon form submission.
4. If enabled, they receive a digital guest card for their stay.

You can check the registration status for each booking in your booking overview, and you can resend the check-in form to a guest at any time if needed.

Compatible Regions

The AVS connection is available for properties located in the following German regions and municipalities:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

If your property is located in one of these regions and AVS does not appear as an option, please contact your local tourism authority to ensure they have activated the Holidu-AVS interface.

Frequently Asked Questions

What Do I Need Before I Start?

Before you begin the configuration process, you will need three values from your local tourism authority: your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID. Contact your local Kurverwaltung, Tourismusbüro, or Gemeinde to request these credentials. Make sure to specifically ask for the "Holidu / AVS interface" documentation to ensure you receive the correct information.

Is the Connection Secure?

Yes, the connection is secure. Guest data is transmitted to AVS over an encrypted connection, protecting your guests' personal information throughout the registration process.

Why Can't I Find My Municipality in the List?

If your municipality does not appear in the dropdown list, it likely means your destination has not yet completed its connection setup with AVS. Contact your local tourism authority directly and ask them to activate the Holidu-AVS interface by emailing meldeschein@avs.de.

Why Isn't AVS Showing as an Option for My Property at All?

If AVS does not appear as an option anywhere in your account, your destination has not yet activated the interface with AVS. Your destination must take this step by contacting AVS directly at meldeschein@avs.de. Holidu cannot request this activation on your behalf.

Who Gives Me My Three IDs?

Your local Kurverwaltung (tourism authority), Tourismusbüro, or Gemeinde will provide your configuration IDs. These credentials come directly from your destination — not from Holidu or AVS. Request them explicitly by asking for the "Holidu / AVS interface" documentation.

Can I Request AVS Activation Myself?

No, only your destination can request AVS activation. Your local tourism authority must email meldeschein@avs.de to activate the Holidu-AVS interface. You cannot request this directly through Holidu.

What If Automatic Sending Isn't Working — Can I Still Register a Guest?

Yes, you can always register a guest manually if automatic sending is not working. Simply open the booking in your booking overview, generate the registration form (Meldeschein) as a PDF, and print it for your guest to complete by hand.

How Do I Resend the Check-in Form to a Guest?

If you need to resend the online check-in form to a guest, open your booking overview, select the specific booking, and use the resend option to send the check-in link again. Your guest will receive the form via email and can complete it at any time before or during their arrival.

What Happens If My Destination Hasn't Set Up AVS Yet?

If your destination has not yet activated the Holidu-AVS interface, AVS will not appear as an option in your account settings. The only way to enable this feature is for your destination to contact AVS directly at meldeschein@avs.de. Once they activate the interface, AVS will become available in your Holidu App. We recommend reaching out to your local tourism board and providing them with this email address.

Need Additional Help?

If you experience any issues during setup or have questions about your AVS connection, please reach out to our support team:

• Your municipality doesn't appear as an option: Contact your destination directly or email serviceteam@holidu.com
• AVS doesn't show as an option at all: Your destination needs to activate the interface with AVS — ask them to email meldeschein@avs.de
• Any other setup question: Contact your Account Manager, or serviceteam@holidu.com if your property isn't managed by a dedicated Account Manager