Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany supports legal compliance by reporting your guest information to the local authority. This connection also helps maintain a documented check-in process for both you and your guests.

Available Regions

AVS has currently enabled the integration in the following areas:

Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, Langenargen, and Moos.

How to Connect Your Property?

Follow these step-by-step instructions to get your property connected to AVS Germany:

Step 1: Access the Online Check-in Tool

Log in to your Holidu host account and navigate to the main dashboard. Look for the "Tools" option in the left side menu.

Step 2: Select Online Check-in

Click on "Online Check-in" from the Tools menu. This will open the Online Check-in settings page where you can manage your check-in preferences.

Step 3: Initiate AVS Connection

On the Online Check-in page, you will see an option to connect to AVS Germany. Click on the connection button to begin the integration process.

Step 4: Enter Your AVS Credentials

You will be prompted to enter your AVS Germany login credentials. Enter your username and password in the designated fields. Make sure your property location is in one of the supported regions listed above.

Step 5: Authorize the Connection

Review the permissions being requested by the integration. Click "Authorize" or "Connect" to allow Holidu to communicate with AVS Germany on behalf of your property.

Step 6: Confirm Successful Connection

Once the connection is established, you will receive a confirmation message. Your property is now connected to AVS Germany, and guest information will be automatically reported during the check-in process.

Frequently Asked Questions

What if I cannot remember my AVS Germany credentials?

If you forget your AVS Germany username or password, you can recover your account by visiting the AVS Germany website directly. Click on the "Forgot Password" or "Account Recovery" option on their login page. Follow the instructions sent to your registered email address to reset your password. Once you have reset your credentials, return to Holidu and reconnect your property using the updated information.

Is the connection between Holidu and AVS Germany secure?

Yes, the connection is secure. Guest data is transmitted over an encrypted connection using industry-standard security protocols. All communication between Holidu and AVS Germany is protected to ensure your guests' personal information remains confidential and safe.

How do I disconnect my property from AVS Germany?

To disconnect your property from AVS Germany, go to the Tools menu, select Online Check-in, and look for the disconnect or remove connection option. Click on it and confirm your action. Your property will be immediately disconnected, and guest information will no longer be automatically reported to AVS.

My property is not in a supported region. Can I still use AVS integration?

Currently, AVS Germany integration is only available in the regions listed above. If your property is located outside these areas, you will not be able to use this integration. Check back regularly, as AVS continues to expand to additional regions.

Do I still need to manually check in guests after connecting to AVS?

With AVS integration enabled, the guest check-in data is automatically reported to the local authority. However, you may still conduct your own check-in process for internal record-keeping purposes. The AVS connection handles the legal reporting requirement to local authorities.

What guest information is shared with AVS Germany?

When your property is connected to AVS, guest information such as name, address, check-in and check-out dates, and booking details are automatically reported to the local authority as required by German regulations. This information is transmitted securely and used solely for compliance purposes.

What should I do if the connection fails or encounters an error?

If you experience connection issues, first verify that your AVS credentials are correct and that your property is located in a supported region. Try disconnecting and reconnecting your property. If the problem persists, contact Holidu customer support for assistance. They can help troubleshoot technical issues and ensure your property is properly connected to AVS.

Can I connect multiple properties to AVS Germany?

Yes, if you manage multiple properties in supported regions, you can connect each property to AVS Germany individually. Simply repeat the connection process for each property using the appropriate AVS account credentials for that location.