With Holidu, you can automatically collect your guests' information and submit it directly to the SIBA portal (Sistema de Informação de Boletins de Alojamento), helping you meet legal requirements in a simple, practical, and secure way.

Note: Holidu facilitates the collection and transfer of guest data, but legal compliance remains the responsibility of the host. For further legal information, please consult the official SIBA portal.

Before You Start - What are the prerequisites?

Before activating the guest registration feature with Holidu, please make sure that:

1. You already have a property registered on the official SIBA portal: https://siba.ssi.gov.pt
2. You have the following SIBA credentials available:
   • NIF of the Hotel Unit
   • Establishment Code
   • Authentication Key (usually a 12-digit password)

   The credentials should be the same ones used to access the official SIBA Portal.

   
3. The bulletin submission method in the SIBA portal is set to "SEF-SIBA web service integration". If another method is currently active, you must contact SIBA directly to request a change: https://siba.ssi.gov.pt/contactos

How to configure the Guest Online registration between Holidu and SIBA

Follow these steps to set up the guest registration feature:

1. In your Holidu App, click on the Holidu Logo, and go to the "Account" section. Click on the "Configure" button present in the "Online guest registration" section.
2. You'll see a list of your properties. Click "Configure" next to the one you want to connect.
3. Fill in the form with your information and credentials from the SIBA Portal and enable "Send data automatically to the responsible authority".
4. Choose SEF-SIBA web service integration, and enter the NIF (VAT number), Activation Key, and Establishment Code. Fill in the Hotel Unit (NIF), Password, and Establishment number.
5. Click "Validate", and once it shows "Completed!", click "Save Changes".
6. Once it's completed, you will see that the connection is active.

What happens after the activation

After the activation, your future bookings (those with a check-in date at least 6 days after the configuration is completed) will be automatically associated with a secure check-in form. This form is automatically sent to guests by email or via message.

Guest's point of view

After booking, guests receive a form link via email or Airbnb message. They must fill out the details for all guests (including children). They can do this manually or by scanning their ID documents.

The data is securely stored. If guests don't fill it out, reminders will be sent 5 days prior to the check-in date. If still incomplete by check-in day, the host must collect the information manually using the same link.

After 11:00 PM on the check-in date, the data is sent automatically to the SIBA portal.

Form Statuses

These are the most common form statuses that you can see in each booking page, on your Holidu app.

How to fix incomplete data?

• Resend the form link to the guest as a reminder
• For transfer errors:
  1. Contact Holidu Support
  2. Confirm submission method in SIBA is set to "SEF-SIBA web service integration"

How to get the guest registration form - Boletim de alojamento

To download the guest registration form for a specific period:

1. Log in to Holidu and go to More > Account > Guest Online Registration.
2. Click Configure, then open Details > Documents.
3. Select Generate Guest Form, choose the period, and click Download.

Frequently Asked Questions

When do the guests receive the form?

Guests receive the form link immediately after booking via email. If the form remains incomplete 5 days before arrival, a reminder is automatically sent.

What about multi-unit properties?

The feature is not yet available for properties with multiple units (e.g., a property with separate rented rooms). Holidu is working to make this available soon.

What happens to bookings made before activating SIBA with Holidu, but with future check-ins?

The form will only be sent automatically if SIBA configuration was completed at least 6 days before check-in. If not, the host must manually submit guest data to SIBA.

Do I need to register all guests, including minors?

Yes, all guests must be registered. Minors can be registered by their parents or legal guardians.

What if guests don't fill out the form?

Guests will receive an automatic reminder 5 days before the check-in day. If the form remains incomplete, the host can fill it out during check-in or resend the link to ensure it's done before 11:00 PM on the check-in day.

Can I edit the form after submission?

No. Once submitted to SIBA, the data cannot be changed. For corrections, contact the SIBA portal directly: https://siba.ssi.gov.pt/

Will I receive a notification when a guest completes the form?

No. You'll need to check the booking details manually to verify completion.

Can I use this configuration for all bookings?

Only bookings made via connected channels on Holidu are supported. Manual bookings or iCal imports are not supported.

What if a guest fills in their data and then cancels?

The data will not be sent to SIBA. Transfers only occur for active reservations on the check-in day.

Do secondary accounts have access to this feature?

No. Only the main account holder can configure the feature. Collaborators can see the form in the reservation details but cannot manage or activate it.

When is guest data transferred to the SIBA portal?

Guest data is transferred after 11:00 PM on the day of check-in. Hosts must ensure all guest data is completed by that time for successful transfer.

What should I do if I have issues activating the SIBA connection with Holidu?

Contact Holidu's support team at .

Important Note

The Holidu guest registration feature helps automate the process of collecting and submitting guest data to SIBA. However, legal responsibility for submitting accurate and timely data lies solely with the host. For official and detailed legal information, visit: SIBA FAQs – Legal Questions