As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage guest reviews across all connected channels, including Holidu Homes, White Label (WL), VRBO, Airbnb, and Booking.com, all from your Holidu host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu. This means reviews may come from multiple platforms, and managing them efficiently helps maintain your reputation across all listing sites.

On which channels can hosts leave a review about their guests?

As a host, you have the ability to review your guests on the following channels:

• Airbnb
• VRBO — star rating only (no written review)

How to respond to a guest review (all channels)

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll receive an email notification with the review details and a link to respond. This ensures you never miss an opportunity to engage with guest feedback.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You'll be taken directly to your Holidu host account where you can write your response. Alternatively, you can log in to your Holidu account manually and navigate to your reviews section.

Step 3: Write and submit your reply

When crafting your response, keep these guidelines in mind:

• Acknowledge the guest's feedback — thank them for their stay and express appreciation for taking the time to leave a review
• Address concerns professionally — focus on solutions rather than disagreements or defensive responses
• Stay welcoming — remember that future guests will read your reply and use it to form opinions about your property

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you'll be notified before submission so you can refine your message.

Step 4: Review and publish

• Holidu reviews your response to ensure it meets quality standards and community guidelines
• Important: Once a response is published, it cannot be changed. Take your time to review before submitting

Tips for writing a great response

• Start with a thank you — appreciate the guest for choosing your property and staying with you
• Stay professional and positive — even if the feedback is critical, reply calmly and constructively without being defensive
• Address concerns and highlight improvements — show that you listen to feedback and actively work to enhance guest experiences
• Avoid defensive language — keep your tone neutral and solution-oriented, focusing on how you can improve
• Keep it concise — write a clear, well-organized response that directly addresses the guest's main points

How to leave a guest review (Airbnb and VRBO)

Leaving a review within your timeline

1. Watch for the email reminder you receive after a guest checks out
2. Alternatively, log in to your Holidu host account, navigate to Bookings, and open the completed booking
3. You have up to 7 days after check-out to leave a review
4. If no review is submitted within this timeframe, the guest will automatically receive a positive review

What you can include in your review

• A star rating (available on both Airbnb and VRBO)
• A written review describing your experience with the guest (available on Airbnb only — VRBO allows star ratings of guests only)
• Private feedback that is only visible to the guest and not displayed publicly

Editing your review

You have 1 hour after submitting your review to make changes. To edit, return to the booking in your Holidu account and click the Edit button. After one hour, your review cannot be modified.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so always use professional and courteous language
• Timely responses are recommended and can positively impact your property's reputation. Reviews and responses may be subject to moderation per Holidu's community guidelines
• If you don't see review options, verify that the booking is completed and check that you're using the correct platform version
• Maintaining a high review rating across all channels (Holidu Homes, WL, VRBO, Airbnb, and Booking.com) is essential for visibility and bookings

Transferring reviews when changing to Holidu listings

Booking.com

Can I transfer my existing listing and reviews to Holidu?

Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, a number of conditions must be met. If you're interested in transferring your Booking.com listing to Holidu, use our Assistant to contact our support team, and they will help you determine your eligibility.

Can I transfer reviews from my personal Booking.com listing to Holidu?

If you meet the eligibility criteria for a change of ownership, all reviews will be transferred into your Holidu/Booking.com listing, preserving your reputation and rating history.

Airbnb

Can I transfer my existing listing and reviews to Holidu?

No, you will need to close your current listing and open a new one via Holidu. This means you'll start gathering reviews from scratch with your new Holidu-managed Airbnb listing.

Can I transfer reviews from my personal Airbnb listing to Holidu?

Unfortunately, reviews cannot be transferred from a personal Airbnb listing to a Holidu listing. However, if you have a high number of reviews on your personal Airbnb listing, Holidu may offer you a temporary commission discount as an incentive to close your existing listing and reopen it via Holidu. To explore this option, contact our support team using the Assistant.

VRBO

Can I transfer my existing listing and reviews to Holidu?

You cannot transfer the full listing, but you can transfer your reviews. This allows you to maintain your rating and visibility while managing your property through Holidu.

Can I transfer reviews from my personal VRBO listing to Holidu?

Yes, as long as you close your VRBO listing, Holidu can request that your historical reviews be transferred to the new listing Holidu creates for you. This way, you keep your visibility and star rating intact when moving to Holidu management. Contact our support team using the Assistant to initiate this process.

Check24 and HomeToGo

Can I transfer my existing listing and reviews to Holidu?

No, transfer of listings and reviews is not available for Check24 or HomeToGo.

Need additional help?

If you have questions about responding to reviews, transferring existing listings, or managing your presence across multiple channels, please reach out to our support team through the Assistant. We're here to help you maintain a strong reputation and maximize your success as a Holidu host.