The Booking Modification feature lets you handle guest requests to change a booking directly from your Holidu account, so you can respond to guests faster and maintain better control over your calendar.

Context

Previously, booking modification requests from guests on Airbnb or Booking.com required several intermediary steps and manual coordination. Now, these requests are managed directly in your Holidu account, giving you a clearer view of each modification request and full decision-making authority over your calendar and availability.

Your Benefits

• Direct Handling: Guest requests for booking changes come straight to you. You can approve, decline, or suggest modifications based on your availability and preferences without waiting for intermediary support.
• Faster Responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience, leading to improved reviews and guest satisfaction.
• More Time for What Matters: With fewer manual steps and streamlined processes, you have more time to focus on hosting your guests well and managing your property.
• Better Calendar Control: Make informed decisions about modifications while maintaining full visibility and control over your booking calendar.

How Does This Process Work?

Step 1: Receive Notification

You will receive notifications via email and the Holidu app whenever there is a booking modification request from a guest.

Step 2: View Request Details

Requests will also appear on your home page and booking overview in your Holidu account and in the Holidu app. You can easily access all pending modification requests from a centralized location.

Step 3: Review Key Details

When reviewing a modification request, you will see all the important information needed to make an informed decision, including:

• Duration changes (length of stay modifications)
• Guest count adjustments (number of guests increasing or decreasing)
• Date modifications (check-in and check-out date changes)
• Updated earnings based on the proposed modification

Step 4: Accept or Reject the Request

After reviewing the request details, you can accept or reject it with one click. Your decision is immediately communicated to the guest.

Step 5: Automatic Confirmation

The guest will be notified of your decision, and updated booking details will be shared automatically. Both you and the guest receive confirmation of the new booking terms.

Please note: To receive notifications from the Holidu app, ensure that push notifications are enabled in your app settings.

Important: If you want to accept a modification with a different price than what the system calculated, please reach out to Holidu's Customer Support team so your request can be handled appropriately.

Where Does This Apply?

This feature is available for Airbnb and Booking.com, as these channels generate the most modification requests from guests. We prioritized these platforms to streamline the modification process where it has the greatest impact on your operations.

Please note that this feature is being rolled out gradually. Initially, some requests may still follow the previous process through our customer support team as we continue to expand this feature. We're continuously refining this feature based on host feedback to ensure it works best for your needs.

If you have any questions about handling booking modifications or encounter any issues, our Customer Support team is here to help you.