The Booking Modification feature lets you handle guest requests to change a booking directly from your Holidu account, enabling faster responses and better control over your calendar. Previously, modification requests from guests on Airbnb or Booking.com required additional intermediary steps. Now, you can manage these requests seamlessly within your Holidu account.

Why Use the Booking Modification Feature?

Handling booking modifications directly in your Holidu account offers several key advantages:

• Direct guest communication: Receive modification requests straight in your account without intermediary steps. You have complete control over approving, declining, or suggesting alternative modifications based on your availability and preferences.
• Faster response times: Streamlined processes mean you can respond to guest requests in fewer steps, reducing wait times and enhancing the overall guest experience.
• Better calendar management: Maintain full visibility and control over your booking calendar with real-time updates to reservation details.
• More time for hosting: With fewer manual administrative tasks, you can dedicate more time to providing excellent service to your guests.
• Transparent pricing: Instantly see updated earnings calculations based on proposed booking modifications.

How Does the Booking Modification Process Work?

Step 1: Receive Notification of Modification Requests

When a guest requests a booking modification, you'll be notified immediately through multiple channels:

• Email notification
• Holidu app push notification (ensure push notifications are enabled in your app settings)

Step 2: Review Requests in Your Account

Modification requests appear in two locations within your Holidu account:

• Your home page dashboard
• Your booking overview section

Step 3: Review Key Modification Details

Before making a decision, carefully review the following information provided with each request:

• Duration changes (shorter or longer stay)
• Guest count adjustments (additional or fewer guests)
• Date modifications (check-in and check-out date changes)
• Updated earnings based on the proposed modification

Step 4: Make Your Decision

Once you've reviewed the modification details, you can respond with just one click:

• Accept the modification: Approve the guest's requested changes
• Decline the modification: Reject the guest's requested changes

Step 5: Automatic Guest Notification and Booking Updates

Once you submit your decision, the process completes automatically:

• The guest receives immediate notification of your decision
• Updated booking details are shared with the guest automatically
• Your calendar updates in real-time to reflect the modification

Important Note: Price Modifications

If you wish to accept a modification but with a different price than originally proposed, please contact the Holidu Customer Support team. Your request will be handled individually to ensure proper pricing adjustment.

Where Is This Feature Available?

The Booking Modification feature is currently available for the following listing channels:

• Airbnb
• Booking.com

These channels were prioritized as they generate the highest volume of booking modification requests from guests.

Gradual Rollout Information

As we continue rolling out this feature, some modification requests may still follow the previous process and be handled through our Customer Support team. This gradual approach allows us to ensure smooth implementation and maintain high service quality.

We're committed to continuously improving the Booking Modification feature based on your feedback. If you have suggestions or experience any issues, please reach out to the Holidu Customer Support team.