Booking modifications let you handle guest requests to change an existing booking directly from your Holidu account. You can review the request, see how it affects your stay and earnings, and accept or reject it in one click, so you can respond to guests faster.

Short Context

Previously, when guests on Airbnb or Booking.com asked to change their booking, you had to follow several intermediary steps. Now these requests come straight to your Holidu account. You get a clear view of each request and keep control over your calendar.

Your Benefits

• Direct handling: Guest requests for booking changes come straight to you. You can approve or decline them based on your availability and preferences.
• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience.
• More time for what matters: With fewer manual steps, you have more time to focus on hosting your guests well.

How Does This Process Work?

Follow these steps to handle a booking modification request in your Holidu account.

1. You receive a notification by email and in the Holidu app whenever a guest submits a booking modification request.

   

2. Modification requests also appear on your home page and in your booking overview in your Holidu account and in the Holidu app.

   

3. Review the key details of the request, including:

   • Duration changes
   • Guest count adjustments
   • Date modifications
   • Updated earnings based on the modification

4. After you review the request, accept or reject it with one click.

   

5. The guest is notified of your decision. If you accepted the request, the updated booking details are shared with the guest automatically.

That's it. Your booking is updated.

Important Notes

• To receive notifications in the Holidu app, make sure push notifications are enabled.
• If you want to accept a modification with a different price, contact Holidu's Customer Support team so they can handle your request.

Where Does This Apply?

This feature is available first for Airbnb and Booking.com, since these channels generate the most modification requests. We are rolling it out gradually, so some requests may still follow the previous process through our Customer Support team for now.

We will keep improving this feature based on host feedback.