What proof is required for Host Cancellation requests?

When you need to cancel a confirmed booking due to exceptional circumstances, submitting the right proof helps us review your request quickly and fairly. Below is a guide to the documentation typically required for different situations.

Types of proof by situation

Personal emergency or health issue

• Medical certificate
• Doctor's note
• Hospital discharge papers
• Official documentation confirming the illness or emergency

Property affected by natural disaster or severe weather

• Photos of the property damage
• News reports, official weather alerts, or civil authority statements (such as evacuation orders)
• Insurance claim or service provider reports (optional but recommended)

Concerns about guest behavior or intentions

• Screenshots of guest behavior or messages raising valid concerns
• References to house rules being violated, where applicable

Technical or configuration issues

• Screenshots of technical issues (for example, calendar sync errors or double bookings)
• Confirmation from Holidu Support or your Account Manager (if applicable)
• Documentation of account transitions if relevant (such as emails about merges or transfers)

What makes a strong cancellation request

Clear, complete documentation helps us support you faster and avoids unnecessary delays. Keep these points in mind:

• Make sure your proof is clear, complete, and dated
• Ensure your documentation clearly relates to the affected booking or property
• Personal statements without official documentation cannot be accepted
• Concerns must be backed by communication or verifiable evidence, not assumptions
• For technical issues, distinguish between system errors and manual setup mistakes

What happens after cancellation

Even if a cancellation fee is waived, other consequences still apply. These include reduced visibility and ranking, loss of status badges, and weaker future performance on booking channels.

For tips on how to minimize cancellations and maintain a great hosting experience, see our guide to avoiding host cancellations.

Learn more about the full impact of cancellations in our article on cancellation consequences and our host cancellation policy.