Guest reviews help future guests choose the right property. This guide explains how reviews work on Holidu and what to expect as a host.

What is the difference between reviewing and replying?

Reviewing a guest means you write feedback about the guest. Replying means you respond publicly to what a guest wrote about your property. Replies are possible on Airbnb, Vrbo, Booking.com, and Holidu. Reviewing guests is possible on Airbnb and Vrbo.

How does the Holidu rating system work?

Guests rate their stay on a scale from 1 (lowest) to 10 (highest). The overall property rating is the average of all scores received. Guests can also rate subscores for location, cleanliness, description accuracy, and value for money, and they can leave written feedback with more details.

Who can leave a review?

• Holidu guests can leave a review once their stay is completed.
• Partner channel guests who booked via Airbnb, Vrbo, Booking.com, or other channels can leave reviews under each channel's rules.

Guests cannot leave reviews for manual bookings, which are bookings entered by a host or property manager rather than coming through Holidu or a connected channel.

Where can I see my reviews?

All reviews appear in your Holidu Host account. To open them, log in, go to Properties, then open Configuration and select Reviews. A guest review can take up to 14 days to appear.

On Holidu, the overall score is displayed, and the full review text is visible only if the booking was made directly on Holidu. On partner channels, you see only reviews from bookings made through that channel.

Which reviews are displayed?

We display all legitimate reviews, whether positive or negative, as long as they meet our standards. Reviews are mainly sorted by booking date, and reviews with written content are prioritized. Negative reviews appear only when a property has at least two reviews.

What content is not allowed in reviews?

Reviews must be truthful, travel-related, helpful to other guests, and written by the guest who actually stayed. The following content is not allowed:

• References to illegal activity
• Politically or religiously sensitive content
• Promotional material or external links
• Personal details such as names, contact information, or payment details
• Profanity, hate speech, threats, or sexual content
• Spam, fake reviews, or impersonation

How do I report a review that breaks the guidelines?

If you believe a review violates these guidelines, contact the Holidu Customer Service Team. Our local teams can help you in your language. You can also read more about whether a guest review can be deleted.

Can guests edit or delete their reviews?

The rules depend on the booking channel. Holidu does not control how reviews are edited on external platforms.

• Holidu: Reviews cannot be modified. If a guest wants to change a review, our team deletes it and sends the guest a new link.
• Booking.com: Guests can edit their review anytime from their account until it is automatically deleted after 2 years. They must contact Booking.com for changes.
• Airbnb: Guests can edit a review only before it is published. They must contact Airbnb.
• Vrbo: Guests must contact Vrbo directly to edit or delete a review.

How can I respond to reviews and improve my score?

Responding to reviews lets you give future guests context and thank guests for positive feedback. Learn more about how to write a review response.

To raise your property score, read our guide on how to get good reviews and learn why reviews are important.

Important notes

• Guest reviews reflect the opinions of guests, not Holidu.
• Holidu acts as a distributor, not a publisher, and accepts no liability for review content.
• Hosts and partners may not post reviews on behalf of guests or offer incentives for reviews.
• Some reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee accuracy.