Review Guidelines for Hosts

Guest reviews are essential for helping future guests choose the right property. This guide explains how reviews work on Holidu and what you need to know as a host.

Reviews vs. Replies: What's the Difference?

To avoid confusion, here's the key distinction:

• Reviewing a guest: You write feedback about the guest (available on Airbnb, Vrbo)
• Replying to a guest review: You respond publicly to what a guest wrote about your property (available on Airbnb, Vrbo, Booking.com, and Holidu)

How the Holidu Rating System Works

Guests can rate their stay on a scale from 1 (lowest) to 10 (highest). Your overall property rating is calculated as the average of all scores received.

Guests may provide ratings in specific categories such as:

• Location
• Cleanliness
• Description accuracy
• Value for money

Guests can also leave written feedback with more details about their stay.

Who Can Submit a Review?

Holidu guests: Guests who booked directly through Holidu can leave a review once their stay is completed.

Partner channel guests: Guests who booked via Airbnb, Vrbo, Booking.com, or other distribution channels can also leave reviews, managed under each channel's rules.

For more information, see How does Booking.com calculate the review score? and Why didn't my guest leave a comment?

Manual Bookings and Reviews

Manual bookings are entered directly by a host or property manager, rather than coming through Holidu or a connected channel. Guests cannot leave reviews for manual bookings.

Which Reviews Are Displayed?

Reviews shown on Holidu may include:

• Reviews from Holidu guests
• Reviews from connected channels (such as Booking.com, Airbnb, Vrbo)
• Single reviews from individual guests
• Aggregated rating scores from multiple reviews
• Additional details such as reviewer country and group type

Sorting rules:

• Reviews are primarily sorted by booking date
• Reviews with written content are prioritized
• Negative reviews appear only if the property has at least two reviews

Where to View Your Reviews

All reviews are visible in your Holidu Host account under the Reviews section.

To access your reviews:

1. Log in to your Holidu Host account
2. Go to Properties
3. Open Configuration → Reviews

It can take up to 14 days for a guest review to appear on Holidu.

You can also see reviews on distribution channels, but remember:

• On Holidu, the overall score is displayed
• The full review text is only visible if the booking was made directly on Holidu
• On partner channels, only reviews from that channel's bookings are shown

Review Compliance Standards

We display all legitimate reviews, whether positive or negative, as long as they meet our standards.

Not allowed:

• References to illegal activity
• Politically or religiously sensitive content
• Promotional material or external links
• Personal details (names, contacts, payment information)
• Profanity, hate speech, threats, or sexual content
• Spam, fake reviews, or impersonation

Reviews must be:

• Truthful and travel-related
• Helpful to other guests
• Written by the actual guest who stayed

Responding to Reviews

Depending on the channel, you may respond to guest reviews on Booking.com, Airbnb, Holidu, and other platforms. This is your opportunity to:

• Provide context for future guests
• Show appreciation for positive feedback
• Address concerns professionally

Learn more in our guide on How to write a review response (with examples and FAQs)

Reporting Reviews

If you believe a review violates these guidelines, contact our Customer Service Team. Our local teams can help you in your language.

For more details, see Can I delete a review left by a guest or what can I do about a bad review?

Editing or Deleting Reviews

Important: Review editing and deletion policies depend entirely on the booking channel. Holidu does not control whether guests can modify reviews on external platforms.

Holidu: Reviews cannot be modified. If a guest wants to change their review, our team must delete it and send a new link.

Booking.com: Guests can edit their review anytime from their account until it's deleted after 2 years. Contact Booking.com for assistance.

Airbnb: Guests can edit their review only before it is published. Contact Airbnb for support.

Vrbo: Guests must contact Vrbo directly to edit or delete their review.

Improving Your Reviews

Want to increase your property's rating? Check out our comprehensive guides:

• How to get good reviews: a guide for Holidu hosts
• Why are reviews important?

Translation Disclaimer

Some reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee translation accuracy. If you notice a significant error, please contact our support team.

Important Note

• Guest reviews reflect the opinions of guests, not Holidu
• Holidu acts as a distributor, not a publisher, and accepts no liability for review content
• Hosts and partners may not post reviews on behalf of guests or offer incentives for reviews