Responding to guest reviews is one of the best ways to show appreciation, address concerns, and build trust with future guests. This guide explains how to write a review response with Holidu, with examples and answers to common questions.
What Is the Holidu Review Response Tool?
The Holidu Review Response Tool lets you reply to guest reviews directly from your Holidu host account. You don't need to log in to different platforms to respond.
- You receive an email notification when a guest leaves a review.
- You write your reply in Holidu, where it is checked for clarity and professionalism.
- Your response is published automatically.
Important: Once published, replies cannot be changed, so make sure your message is final before you submit it.
How Do I Write a Great Review Response?
A strong review response is polite, specific, and focused on the guest's experience. Follow these best practices:
- Start with a thank you. Appreciate the guest for staying at your property and sharing their feedback.
- Stay professional and positive. Even if the feedback is critical, respond calmly and constructively.
- Address concerns and offer solutions. Show that you take the issue seriously and mention any improvements you have made.
- Avoid defensive language. Keep your reply neutral and solution-oriented.
Review Response Examples for Common Scenarios
How should I respond to a guest who criticizes cleanliness or comfort?
Acknowledge the guest's experience and explain any recent cleaning procedures or upgrades. This shows future guests that you act on feedback.
Example response:
"Thank you for your feedback. We're sorry to hear that cleanliness did not meet your expectations. We take this seriously and have addressed the issue with our cleaning team. Your comments help us improve, and we appreciate you bringing this to our attention!"
How should I respond when a guest mentions limited amenities?
Reassure the guest and mention any planned improvements, without making promises you cannot keep.
Example response:
"Thank you for your feedback! We always strive to enhance our guests' experience and are working on upgrading our amenities. We appreciate your suggestions and hope to welcome you again soon!"
How should I respond to heating or air conditioning issues?
Show understanding and explain that the issue is being resolved.
Example response:
"We're sorry for any discomfort caused by the [heating/air conditioning] system. Our maintenance team has been notified, and we are taking immediate steps to ensure it works properly for future guests. Please know we are always available to address any issues during your stay. Thank you for your feedback!"
How should I respond if a guest says the listing was misleading?
Acknowledge the feedback and show future guests that you have reviewed the listing for accuracy.
Example response:
"Thank you for your feedback regarding the property description and photos. We're committed to providing accurate information, and your comments have prompted us to review and update our listing to ensure clarity. We appreciate your insights, as they help us improve the experience for all guests."
Frequently Asked Questions
Will my reply be changed?
Small edits may be made for clarity and professionalism, but your main message will stay the same.
What if my reply needs more work?
The system will let you know if improvements are needed. Once submitted, your reply cannot be edited.
Can I see my reply after it is published?
Yes. You can view it on your property's page on Holidu.com, Booking.com, or Airbnb.
How long does it take for my reply to appear?
Replies usually appear within a few hours. On Booking.com, it may take up to a few days.
Can I change my reply after it is posted?
No. Replies cannot be changed once published, so always double-check before submitting.
Can I reply in my own language?
Yes. You can reply in your preferred language, and the system will translate it into the guest's language if necessary.
How long do I have to reply to a review?
Hosts have up to 14 days to respond to a review. After that, replies are no longer possible.
Keep your responses polite, professional, and personal. They not only answer the guest but also build trust with future bookers.
Related Articles
Do you want to contact us?
We’re here to help. You can contact us directly if you need assistance or have questions.
Contact us