To submit a damage claim with Holidu Protect, log in to your host account, open the relevant booking, and select the damage claim option. Describe what happened, upload clear photos or videos, and submit the claim. Acting quickly and documenting everything helps speed up the review.

How do I submit a damage claim with Holidu Protect?

1. Log in to your Holidu host account.
2. Go to the booking linked to the damage.
3. Select the option to report damage.
4. Describe the damage and when you found it.
5. Upload clear photos or videos of the damaged items or areas.
6. Review your details and submit the claim.

What information do I need for a damage claim?

• The booking reference and guest details
• A clear description of the damage
• Photos or videos taken before and after the stay, if available
• Estimated repair or replacement costs, if you have them

What happens after I submit a damage claim?

Holidu reviews your claim and may contact you or the guest for more information. Keep your documentation safe until the claim is resolved. For more help, visit the Holidu Help Center.