Holidu may apply a cancellation fee when a host cancels a confirmed booking. The fee is a percentage of the booking amount and depends on how close the check-in date is. It is 25% for cancellations 48 hours or less before check-in, 10% between 48 hours and 30 days, and 5% more than 30 days ahead. The minimum fee is €50 EUR.

Why host cancellations have consequences

Cancellations are rarely made lightly, but when they happen, their effects reach beyond a single booking. Holidu applies cancellation fees to reflect these impacts and to keep the service reliable for everyone who uses it.

• For guests, a cancellation disrupts travel plans, creates frustration, and can reduce their willingness to book again.
• For hosts, cancellations can damage credibility, harm the property's reputation, lower visibility in search rankings, and put future performance on booking channels at risk.
• For Holidu, cancellations create operational costs from managing disrupted bookings, finding replacements, and handling extra administrative work.

Learn more about the impact of cancellations and how to avoid them.

What to do if you have to cancel a booking

If you cannot honour a booking, act as early as possible. Offering a suitable alternative property is the best option, because it limits disruption for your guest. Cancelling early is the second-best option.

Any alternative you offer should:

• Be listed on the same channel where your guest originally booked.
• Be in a similar price range and meet the same or higher standards as the original listing.

When you offer a suitable alternative, Holidu's customer support team can coordinate with the booking channel and the guest. This helps secure the guest's acceptance and reduces the likelihood of additional charges.

When and how the cancellation fee applies

If you cannot offer an alternative that meets the conditions above and your guest accepts it, Holidu may apply a cancellation fee. The fee reflects the impact on guests and the operational costs of finding replacements and managing disrupted bookings.

The fee is calculated as a percentage of the booking amount, based on the time remaining until check-in:

If the calculated fee is less than €50 EUR, the fee is adjusted to a minimum of €50 EUR.

What is the booking amount?

The booking amount is the total cost your guest agrees to pay when confirming a booking. For you, this amount determines your expected payout, minus any applicable platform fees or deductions.

Example of a cancellation fee for an upcoming booking

The example below is illustrative. Logged-in hosts can find the exact booking amount, check-in date, and applicable fee for each of their upcoming bookings in the host dashboard.

• Booking amount: €800
• Check-in: 20 days from the cancellation date (between 48 hours and 30 days)
• Applicable fee rate: 10%
• Cancellation fee: 10% of €800 = €80

In a case where the calculated fee is below €50 EUR, such as a €300 booking cancelled 5 days before check-in (10% = €30), the fee would be raised to the €50 EUR minimum.

When the cancellation fee might be waived

Holidu understands that extraordinary situations can happen. In cases involving major disruptive events or other valid circumstances beyond your control, Holidu may waive the fee.

If you believe your situation qualifies, share supporting evidence. Holidu's customer support team, supported by your local Holidu team, will review it carefully before making a final decision. Learn more about qualifying circumstances and how to request a waiver.

How to submit a cancellation request

Before you cancel, consider the full impact of a cancellation beyond the fee.

If you still wish to proceed after reviewing the consequences, submit your cancellation request through the Holidu host contact page. Cancellations are only legally valid when submitted through this process. Requests sent by email or through other channels will not be accepted.