Account Verification - Frequently Asked Questions

Welcome to our account verification FAQ for Holidu Hosts! We're excited to support you on your hosting journey and ensure everything goes smoothly. To help you along the way, we've put together answers to some of the most common questions about account verification.

The upload of my documents does not work, what can I do?

If you're experiencing issues uploading your documents, here are the steps to resolve the problem:

1. Ensure your documents are clear, legible, and in the correct format (JPG/JPEG are recommended) with a maximum size of 4 MB. Please note, screenshots of ID documents are not accepted by Adyen.
2. If you're still having trouble, try using a different web browser.
3. Should the issue persist, reach out to our support team through the contact form available on your Holidu account.

My ID document got declined, what can I do?

If your ID document was declined, double-check that it meets these requirements to resubmit successfully.

General ID Requirements

• The document should not be expired.
• The photo ID must have the machine-readable zone visible (if applicable) and be a physical photo ID.

Specific Requirements for Passports and ID Cards

• Provide separate files for front and back (required for ID cards or driver's licenses).
• Submit full-color, cropped, and straightened images.
• The document must be a photo or scan, not a screenshot, printout, or photo of a screen.

Here are examples of acceptable ID documents:

Special Considerations for France

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, making them valid for 15 years total. This extension does not apply to IDs issued to minors or other document types.

Special Considerations for Greece

We recommend using your passport for identification as it typically meets all verification requirements more readily.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts on Holidu. You'll need to provide proof showing the names of both account holders for verification and processing.

Where can I find my business registration details?

Business registration details are located on official documents issued by reliable sources, such as your local commercial register. The document must be no older than 12 months or include a signature with a matching state date.

Cross-check that your business name, registration number, and other details match your official documents to avoid delays in verification. Below is a guide with country-specific information on where to find your business registration details:

Austria

• Document Source: Company register
• Business Registration Number: Firmenbuchnummer (e.g., FN 447538w)
• Tax ID: Steuernummer (e.g., 931736581)
• VAT Number: Umsatzsteuer-Identifikationsnummer (e.g., ATU51507409)

France

• Document Source: Trade and company register
• Business Registration Number: SIRET number (e.g., 542051180-00066)
• VAT Number: Numéro de TVA (e.g., FR12999999999)

Germany

• Document Source: Trade Register (free download of Trade Register extract possible)
• Business Registration Number: Handelsregisternummer (e.g., HRB 154165)
• Tax ID: Steuernummer (e.g., 14310260208)
• VAT Number: Umsatzsteuer-Identifikationsnummer (e.g., DE 115235681)

Greece

• Document Source: General Commercial Registry
• Business Registration Number: GEMI number (e.g., 12345678912)
• VAT Number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g., EL123456789)

Italy

• Document Source: Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal.)
• Business Registration Number: Partita IVA or Codice fiscale (e.g., 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g., TO0091712)
• VAT Number: Partita IVA (e.g., IT12345678901)

Netherlands

• Document Source: Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration Number: KVK number (e.g., KVK 81394179)
• Tax ID: RSIN (e.g., 811786523)
• VAT Number: Btw-nummer (e.g., NL123456789B01)

Portugal

• Document Source: Business register
• Business Registration Number: Número de Identificação de Pessoa Colectiva (NIPC) (e.g., 123456789)
• VAT Number: Número de IVA (e.g., PT123456789)

Spain

• Document Source: Spanish Business Register
• Business Registration Number: Número de Identificación Fiscal (NIF) (e.g., A39000013)
• VAT Number: Número de Identificación a efectos de IVA (e.g., ESX12345678)

Which requirements does a bank account proof have to fulfill?

Bank account proofs can include various documents such as bank statements, deposit tickets, screenshots of online banking, official bank-issued letters, or cheques. These documents must contain specific information to be accepted for verification.

Required Information on Bank Account Proof

Your bank account proof must show:

• The account holder's name matching your legal entity name.
• The account number or IBAN.
• Date of issuance within the last 12 months (exemptions apply for RIBs, cheques, or TAMIEYTHPIO).
• Bank-issued indicators such as the bank name or logo.

If you use a trading name, you may need to provide a supporting document to connect it to your legal entity.

IBAN Requirements

Hosts' IBANs must belong to SEPA (Single Euro Payments Area) countries. The supported SEPA countries include:

United Kingdom (GB), Switzerland (CH), Spain (ES), Slovenia (SI), Slovakia (SK), San Marino (SM), Cyprus (CY), Monaco (MC), Portugal (PT), Poland (PL), Netherlands (NL), Malta (MT), Luxembourg (LU), Lithuania (LT), Liechtenstein (LI), Latvia (LV), Italy (IT), Ireland (IE), Greece (GR), Germany (DE), France (FR), Finland (FI), Estonia (EE), Belgium (BE), and Austria (AT).

Why am I asked to log in to my Online Banking?

You have the flexibility to verify your bank account using one of two methods: instant verification through Online Banking or uploading a Bank Account Proof document.

Online Banking verification is secure, immediate, and streamlined. If you prefer to upload a statement instead, the verification process may take up to 72 hours. Choose the method that works best for you.

Is there a risk of me not receiving my payments?

As long as you provide proper documentation that matches the bank account holder information, there is no risk. For companies, the documentation should match the decision-makers associated with the account.

What will happen with the copies of the documents I previously shared with Holidu?

Holidu handles your data following strict privacy and data security policies to ensure confidentiality. Your documents are processed securely through our trusted payment provider. If you have concerns or wish to request data deletion, please contact us through the contact form available in your Holidu account.

I don't trust this company to have my documents.

We understand your concerns about data security. Holidu uses Adyen, a leading global payment provider, to manage your payments and documents securely. If you don't recognize Adyen, it's likely because they operate behind the scenes for many popular services you already use and trust.

Companies That Use Adyen

Adyen processes payments for some of the world's most recognizable brands:

Will I get confirmation when I submit all the information?

Yes, once your information is verified, you will receive a confirmation email from Holidu. This email serves as official confirmation that your account verification is complete and your account is fully activated.

We hope this FAQ has answered your questions about account verification. Thank you for being a valued host on Holidu. If you need further assistance, please don't hesitate to reach out through the contact form available in your Holidu account.