Welcome to the Account Verification FAQ for Holidu hosts. We're here to help you get set up quickly. Below are answers to the most common questions hosts ask during verification. For more help, visit the Holidu Help Center.

Why won't my document upload work, and what can I do?

Uploads usually fail because of the file format, file size, or image quality. Make sure your document is clear and saved as a JPEG, JPG, PNG, or PDF file, then check the size limits below.

• Use an accepted format: JPEG, JPG, PNG, or PDF.
• Keep the file size within the limits: up to 15 MB for photo IDs and bank statements, and up to 30 MB (PDF only) for registration and constitutional documents. The minimum size is 100 KB (1 KB for PDFs).
• Do not upload screenshots of ID documents. Adyen does not accept them.
• If the upload still fails, try a different web browser.
• If the problem continues, contact Holidu support through the contact form in your Holidu account.

Why was my ID document declined, and what can I do?

An ID document is usually declined because it is expired, unsigned, digital, or does not match the name you registered with. Check the requirements below, then upload a corrected copy.

• The document must not be expired.
• The machine-readable zone must be visible, if your document has one.
• It must be a physical photo ID. Digital IDs are not accepted.
• If the document has a signature field, it must be signed.
• The name on the ID must exactly match the name you entered during registration. If your names differ, for example because of a marriage, the check will fail.

Which photo ID types are accepted?

• Passport: Upload the data page with your photo, details, and machine-readable zone visible.
• National ID card: Upload the front and back as separate files.
• Driver's license: Upload the front and back as separate files.

What must the uploaded ID image look like?

• It must be a full-color, straightened image with all corners and edges fully visible.
• It must be a photo or scan of the physical ID. Screenshots, printouts, and photos of a screen are not accepted.

Are there special rules for France?

French national ID cards issued between January 2, 2004, and December 31, 2013, remain valid for 15 years. This means they have a 5-year extension beyond the original expiry date. The extension does not apply to IDs issued to minors or to other document types.

Are there special rules for Greece?

For Greece, we recommend using your passport for identification.

What is an individual tax ID, and why is it needed?

Adyen may ask for your personal tax identification number as part of identity verification. This number is separate from any business tax ID or VAT number. Use the table below to find the correct name and format for your country.

Country	Tax ID Name	Example
Germany	Persönliche Identifikationsnummer (IdNr)	26954371827
Austria	Steuernummer	931736581
France	Numéro SPI	30 23 217 600 053
Italy	Codice fiscale	YULSQG40E60I271T
Spain	DNI or NIE	99999999L / X9999999L
Greece	AFM (ΑΦΜ)	244709851
Croatia	OIB	94577403194
Portugal	Número ID Civil	299999998

If the automatic check of your tax ID fails, you may be asked to upload an official document from a government authority. The document must show your name and tax ID number.

Can I use a joint bank account for payouts?

Yes, you can use a joint bank account for payouts. Provide proof that shows the names of both account holders so the account can be verified and processed.

Where can I find my business registration details?

Your business registration details appear on an official document issued by a public authority, government agency, or judicial authority, usually the local commercial register. The document must be no older than 12 months, or it must include a signature and a state-of-affairs date from the last 12 months.

The document must show your legal entity name, not your trading or doing-business-as name, and your registration number. Make sure your business name, registration number, and other details match your official documents to avoid delays.

What registration details are needed in Austria?

• Registration document: Firmenbuchauszug (Extract from Commercial Register)
• Business registration number: Firmenbuchnummer (e.g. FN123456m)
• Tax ID: Steuernummer (e.g. 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. ATU51507409)

What registration details are needed in Croatia?

• Registration document: Izvadak Iz Sudskog Registra (Extract from Court Register)
• Sole proprietorship constitutional document: Izvadak iz Obrtnog Registra, or Potvrda o Registraciji Obrta
• Registration number for organizations: MBS (Matični broj subjekta trgovačkog suda) (e.g. 080020970)
• Registration number for sole proprietorships: MBO (Matični broj subjekta trgovačkog suda) (e.g. 12345678)
• VAT number: PDV Id. Broj OIB (e.g. HR94577403194)

What registration details are needed in France?

• Register: Trade and company register. You can download a free Trade Register extract.
• Constitutional document: Extrait K-bis, Avis de Situation au Répertoire Sirene, or URSSAF/INSEE extract
• Business registration number: SIRET number (e.g. 542051180-00066)
• VAT number: Numéro de TVA (e.g. FR12999999999)

What registration details are needed in Germany?

• Register: Trade Register. You can download a free Trade Register extract.
• Constitutional document: Gewerbe Anmeldung (GewA 1 or 2), Gewerbeschein, or Handelsregisterauszug. Upload all pages of the document, including the signature page.
• Business registration number: Handelsregisternummer (e.g. HRB 154165)
• Tax ID: Steuernummer (e.g. 14310260208