Keeping your account information up to date helps you communicate smoothly with guests and avoid issues at check-in. You can update your email, language, phone number, billing information, bank details, and agreement directly from your Holidu account.

Where to Find Your Settings

To access your account settings, log in to your Holidu account and follow these steps. Most account changes can be made in a few minutes.

1. Log in to your Holidu account.
2. Click the Holidu logo in the top right corner.
3. From the dropdown, select the section you want to update:
   • Account (general settings, personal information, bank information, reports and certificates, and your agreement)
   • Security (email and password)
4. Once you are in the Account area, you can also use the left-hand menu to navigate between sections.

How do I update my email address on Holidu?

You can update your email address in the Security section of your account. The new email address must not already be in use with Holidu.

1. Go to Security.
2. In the Email section, click Edit.
3. Enter your new email address.
4. Click Save.

How do I change my preferred language on Holidu?

You can change your preferred language in the Settings area of your Account section. Your selection determines the language used in your account.

1. Go to Account.
2. Scroll down to Settings.
3. Click Edit next to Language.
4. Choose your preferred language.
5. Click Save.

How do I update my phone number on Holidu?

You can update your phone number in the Billing Information section of your Account. Keep your number current so guests and our team can reach you when needed.

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Enter your updated phone number.
5. Click Save.

How do I edit my billing information on Holidu?

You can edit your billing information in the Billing Information section of your Account. You can update your organization name, billing address, or tax details.

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Update your organization name, billing address, or tax details.
5. Click Save.

How do I edit my bank details on Holidu?

You can update your bank details in the Bank Information section of your Account. You will be redirected to our secure payment partner, Adyen, to complete the change.

1. Go to Account.
2. Scroll to Bank Information.
3. Click Edit.
4. You will be redirected to our secure partner Adyen.
5. If you already have an IBAN configured, delete the configured IBAN.
6. Configure your new IBAN and follow the steps to update your bank details.
7. Click Save.

For step-by-step instructions, see How to edit my bank details.

How do I download my Holidu agreement?

You can download a copy of your signed Holidu agreement in the Your Agreement section of your Account. Save a copy for your records.

1. Go to Account.
2. Scroll to Your Agreement.
3. Click Download to save a copy of your signed Holidu agreement.

For step-by-step instructions, see Where can you find your Holidu Agreement?

Which account changes require a new agreement?

Some changes to your account information require a new agreement. Please contact us for assistance with any of the following changes:

• Changing the organization name
• Changing the account holder name
• Changing from an individual to a legal entity, or the other way around
• Changing bank details to an account with a different holder