Can I delete a review left by a guest? My guest left a bad review, what can I do?

Reviews provide valuable feedback and insights that can help improve the guest experience. However, there might be instances where you believe a review should be removed.

Here’s a guideline to help you understand when and how you can request a review deletion:

When Can a Review Be Deleted?

A review left by a guest can only be deleted if it violates the terms and conditions of the platform where the review was posted. Common violations may include:

• Use of offensive or inappropriate language
• Discrimination or hate speech
• Irrelevant content that is not related to the guest's stay
• Violations of privacy (sharing personal details)
• Factual inaccuracies or fraudulent statements

Be aware that differing opinions, constructive criticism, or negative feedback do not qualify for deletion unless they breach specific guidelines.

Steps to Request a Review Deletion:

1. Review the Platform’s Terms: Before submitting a request, familiarize yourself with the terms and conditions of the platform where the review was posted. Here are links to common platforms:
   • Airbnb Terms and Conditions
   • Booking.com Terms and Conditions
   • Booking.com Review Removal
   • VRBO Content Guidelines
   • VRBO Review Guidelines
2. Assess the Violation: Determine if the review content violates any of the guidelines of the respective platform. Make notes or take screenshots as evidence to support your claim.
3. Contact Holidu Support:
   • Email us at host@holidu.com.
   • Include the booking number and a detailed explanation of why you believe the review violates the terms and conditions.
4. Await Response: Our customer service team will review your request and coordinate with the relevant platform to determine the appropriate course of action. Please note that the final decision belongs to the platform itself and not Holidu.

Utilizing Guest Reviews:

Even when a review cannot be removed, it's essential to use this feedback constructively. Consider:

• Addressing issues raised in the review to improve your property or service.
• Responding to reviews professionally to show potential guests your commitment to excellent service.

Remember, transparency and willingness to improve can enhance your reputation as a host and attract more guests to your property.

For additional assistance, feel free to reach out to our customer support team. We are here to help ensure your hosting experience is as smooth and rewarding as possible.