Online Check-in - How to connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany supports legal compliance by reporting your guest information to the local authority. This connection also helps maintain a documented check-in process for both you and your guests.

Important note:

AVS has currently enabled the integration in the following areas:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

How to Connect Your Property?

Follow these step-by-step instructions to connect your property to AVS Germany through the Holidu platform:

Step 1: Navigate to Online Check-in Settings

In your Holidu host dashboard, navigate to the Tools section in the left side menu and click on Online Check-in.

Step 2: Select Your Property

Choose the property you wish to connect to AVS Germany from your property list.

Step 3: Verify Your Location

Confirm that your property location is in one of the supported AVS regions listed above. If your location is supported, you will see the AVS Germany connection option.

Step 4: Enter Your AVS Germany Credentials

Enter your AVS Germany login credentials. These are the same credentials you use to access the AVS Germany portal. Make sure your username and password are correct before proceeding.

Step 5: Authorize the Connection

Review the permissions being requested by Holidu to access your AVS Germany account. Click Authorize to proceed with the connection.

Step 6: Complete the Setup

Once the connection is authorized, your property will be synced with AVS Germany. You should see a confirmation message indicating the connection was successful.

Your property is now connected to AVS Germany and will automatically report guest check-in information to the local authority as required by law.

Frequently Asked Questions

What if I can't remember my AVS Germany credentials?

If you have forgotten your AVS Germany login credentials, you can recover your account or reset your password by visiting the AVS Germany website. Follow their account recovery process to regain access to your account. Once you have reset your credentials, return to the Holidu Online Check-in settings and enter your updated login information.

Is the connection secure?

Yes, the connection between Holidu and AVS Germany is secure. All guest data is transmitted over an encrypted connection using industry-standard security protocols. Your information is protected throughout the transmission process, and we comply with all German data protection regulations.

How do I know if my property location is supported?

AVS Germany integration is currently available in specific regions across Germany. Check the list of compatible regions at the top of this article. If your property is located in one of these areas, you will see the AVS Germany connection option in your Online Check-in settings. If your region is not listed, AVS Germany support may be coming to your area in the future.

Can I disconnect my property from AVS Germany?

Yes, you can disconnect your property from AVS Germany at any time. Navigate to your Online Check-in settings, select your property, and look for the disconnect or remove connection option. Please note that disconnecting will stop the automatic reporting of guest information to the local authority.

What guest information is shared with AVS Germany?

When connected to AVS Germany, the following guest information is automatically reported to the local authority: guest name, date of arrival, date of departure, and contact information. This information is required by German law for visitor registration purposes in supported regions.

What should I do if the connection fails?

If you experience issues connecting to AVS Germany, verify that your AVS Germany credentials are correct and that your property is located in a supported region. Check your internet connection and try again. If the problem persists, contact Holidu customer support for assistance.

Can I connect multiple properties to AVS Germany?

Yes, you can connect multiple properties to AVS Germany if they are all located in supported regions. Simply repeat the connection process for each property in your Holidu dashboard.