Learn how to connect your Holidu property to Alloggiati Web for compliant guest check-in reporting in Italy.

Understanding the Legal Requirement

In Italy, all accommodation providers—including holiday rental hosts—must report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 hours, guest details must be reported upon arrival. This requirement is established by Article 109 of the Consolidated Law on Public Security.

Holidu's integrated check-in feature helps you meet this legal obligation by automating data collection and simplifying the reporting process through the Alloggiati Web portal, managed by the Italian State Police.

Required Guest Information

When using the check-in feature, you must collect the following information from your main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, and nationality), but document numbers are not required for them.

Important Information About Document Verification

You are required to verify the identification of your guests in person at check-in. Only the main guest needs to provide their identification document type and number. Other guests will appear with empty document fields in your guestbook, which is normal and compliant with Italian regulations.

How to Connect Your Property to Alloggiati Web

Before You Start

This connection process must be completed on a computer (PC). The Alloggiati Web platform may not display all required options correctly on mobile devices or tablets.

You will need your Alloggiati Web username, password, and Web Service key to complete the setup.

Step 1: Access the Online Check-in Settings

Open your Holidu App and follow these steps:

1. Navigate to Tools
2. Select Online check-in
3. Locate your property in the list and click Configure next to it

Step 2: Configure the Alloggiati Web Connection

In the configuration form:

1. Select Activate automatic sending to an authority
2. Choose Alloggiati Web as your authority
3. Enter your Alloggiati Web username
4. Enter your Alloggiati Web password
5. Enter your Web Service key
6. Click Validate to confirm your credentials

Step 3: Save Your Changes

Click Save changes at the bottom of the form. If no error message appears, your connection is successful.

Step 4: Confirm the Connection

Close the configuration form. Your property should now be connected to Alloggiati Web and ready to automatically transmit guest data.

Finding Your Alloggiati Web Credentials

How to Retrieve Your Web Service Key

Follow these steps to locate your Web Service key in Alloggiati Web:

1. Log into your Alloggiati Web account on a computer
2. Click on your account name in the top right corner
3. Select Chiave Web service (Web Service Key)
4. If you already have a code, copy it to use in Holidu
5. If you do not have a code, click Genera Nuovo Codice (Generate New Code) to create one
6. Use this new code when configuring your property in Holidu

Important Notes About Your Web Service Key

• You can only generate one new Web Service key per day
• Whenever you change your Alloggiati Web password, you must also update the Web Service key in your Holidu settings
• For detailed instructions, refer to the Alloggiati Web Manual (page 28)

When Data Gets Transmitted

Once connected, guest data is automatically transmitted to Alloggiati Web at the following times:

• For one-night stays: data transmits at 11:00 PM on the check-in date
• For stays of two or more nights: data transmits at 11:00 PM on the day after check-in

What Happens After Connection

After you successfully connect your property to Alloggiati Web:

• Guest check-in data collected through Holidu will be prepared for submission
• You will still need to manually upload the guest details to the Alloggiati Web portal
• Your guestbook is always available for download through Holidu for your records

Need Additional Help?

If you encounter any issues during the connection process or have questions about guest check-in requirements in Italy, contact Holidu Support. They can assist you with troubleshooting and ensure your property remains compliant with Italian regulations.