Online Check-in - How to Connect to Alloggiati Web

Understanding the Legal Requirement

In Italy, all accommodation providers — including short-term rental hosts — are legally required to report guest information to the local police within 24 hours of arrival. For stays shorter than 24 hours, guest details must be communicated upon arrival. This requirement is mandated by Article 109 of the Consolidated Law on Public Security. Failure to comply may result in penalties, including fines or imprisonment.

Required Guest Information

You must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required. Only the main guest needs to provide the type and number of their identification document.

How Holidu Simplifies Compliance

Holidu's integrated guest check-in feature helps you meet legal requirements with minimal manual work by automating data collection, simplifying reporting to Alloggiati Web, and supporting overall compliance. Guests receive a check-in link where they enter their required details before arrival, and the collected information can be transferred to Alloggiati Web automatically, reducing manual data entry.

Connecting Your Property to Alloggiati Web

Before You Begin

If you are using the mobile app, ensure you have the latest version installed. This connection process works best on a computer (PC), as the Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Step-by-Step Connection Guide

1. In your Holidu App, navigate to "Tools" and then "Online check-in".
2. You will see your list of properties. Click "Configure" next to the property you want to connect to Alloggiati Web.
3. Complete the form and select:
   • "Activate automatic sending to an authority"
   • Authority: Alloggiati Web
   • Enter your username, password, and service key
   • Click "Validate"
4. Click "Save changes" at the bottom of the form.
5. If no error message appears, your property is now connected to Alloggiati Web.
6. Close the form and confirm the connection is active.

Finding Your Alloggiati Web Credentials

Retrieving Your Web Service Key

Follow these steps to locate your Web Service key on the Alloggiati Web platform:

1. Log into your Alloggiati Web account.
2. Click on your account name located in the top right corner.
3. Select "Chiave Web service".
4. If you already have a code, copy and paste it into the Holidu form.
5. If not, click "Genera Nuovo Codice" to generate a new one.
6. Enter the newly generated Web Service key into your Holidu property settings.

Important Notes About Your Credentials

• You can only generate one new Web Service key per day.
• Every time you change your password on Alloggiati Web, you must also update the Web Service key in Holidu.
• For detailed instructions, refer to the Alloggiati Web Manual (page 28).

Data Transmission Timing

Once your property is connected to Alloggiati Web, guest data is automatically transmitted on the following schedule:

• One-night stays: Data is transmitted at 11:00 PM on the check-in date.
• Stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in.

Document Verification and Guestbooks

In compliance with Italian law, you are required to verify the identification of your guests in person at check-in. The guestbook will display complete document information for only one guest per booking (the main guest), while the document fields for other guests will appear as empty. This is normal and compliant with Italian regulations.

You can download guestbooks for your records at any time through the Holidu platform for your personal documentation and audit purposes.

Troubleshooting Connection Issues

If you encounter errors during the connection process, verify the following:

• Your Alloggiati Web username and password are correct and current.
• Your Web Service key is valid and has been recently generated.
• You are using a computer (PC) rather than a mobile device, as the platform may not function correctly on smaller screens.
• Your Holidu app is up to date with the latest version.

If problems persist, contact Holidu customer support for assistance with the integration.

Key Takeaways

Connecting your Holidu property to Alloggiati Web ensures you remain compliant with Italian Article 109 regulations while simplifying your guest check-in process. By automating data collection and transmission, you can focus on providing excellent hospitality to your guests while meeting all legal requirements efficiently and reliably.