Online Check-in - How to Connect to Alloggiati Web

In Italy, all accommodation providers must report guest information to the local police within 24 hours of arrival. Holidu's online check-in feature, integrated with Alloggiati Web, helps you meet these legal requirements efficiently and automatically.

Understanding Italian Guest Registration Requirements

Article 109 of the Consolidated Law on Public Security requires all accommodation providers, including holiday rental hosts, to report guest details electronically via the Alloggiati Web portal managed by the Italian State Police.

Legal Requirements Overview

• Guest information must be reported within 24 hours of arrival
• For stays shorter than 24 hours, details must be submitted upon arrival
• Only the main guest must provide identification document type and number
• Additional guests must provide basic personal information only (full name, date of birth, nationality)
• Failure to comply may result in penalties, including fines or imprisonment

Information Required for Main Guest

The following details must be collected and reported for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

How Holidu Supports Guest Check-in Compliance

Holidu's integrated guest check-in feature streamlines the legal reporting process by automating data collection and simplifying submission to authorities. The system:

• Automates guest data collection through a pre-arrival check-in link
• Simplifies reporting to Alloggiati Web with automatic data transfer
• Notifies you of any missing mandatory information
• Helps reduce the risk of non-compliance penalties

Note: While Holidu automates data collection and transfer, you must manually upload guest details via the Alloggiati Web portal to complete the compliance process.

Getting Started - Step-by-Step Connection Guide

Follow these steps to connect your property to Alloggiati Web through Holidu. For best results, use a computer (PC) rather than a mobile device, as the Alloggiati Web platform may not display all options correctly on mobile browsers.

Step 1: Access Online Check-in Settings

1. Open your Holidu App
2. Navigate to Tools section
3. Select Online Check-in
4. You will see a list of your properties

Step 2: Configure Your Property

1. Find the property you want to connect to Alloggiati Web
2. Click the Configure button next to that property
3. The configuration form will open

Step 3: Select Authority and Enter Credentials

In the configuration form, complete the following fields:

1. Select "Activate automatic sending to an authority"
2. Choose Authority: Alloggiati Web
3. Enter your Alloggiati Web username
4. Enter your Alloggiati Web password
5. Enter your Web Service key (see instructions below on how to find this)
6. Click Validate to confirm your credentials

Step 4: Save and Confirm Connection

1. Click Save changes at the bottom of the form
2. If no error message appears, your property is successfully connected
3. Close the form to confirm the connection is active

Finding Your Alloggiati Web Credentials

Important: Use a Computer

To ensure all options display correctly, access Alloggiati Web on a computer (PC) rather than a mobile device or tablet.

How to Retrieve Your Web Service Key

1. Log into your Alloggiati Web account on a computer
2. Click your account name in the top right corner
3. Select Chiave Web service (Web Service Key)
4. If you already have a code, copy and paste it into Holidu
5. If you do not have a code, click Genera Nuovo Codice (Generate New Code)
6. Enter the newly generated Web Service key into Holidu

Important Notes About Your Web Service Key

• You can only generate one new Web Service key per day
• Every time you change your Alloggiati Web password, you must update the Web Service key in Holidu
• For additional guidance, refer to page 28 of the Alloggiati Web Manual

Data Transmission and Timing

Once connected, Holidu automatically transmits guest data to Alloggiati Web according to the following schedule:

• For one-night stays: Data is transmitted at 11:00 PM on the check-in date
• For stays of two or more nights: Data is transmitted at 11:00 PM on the day after check-in

Guest Information and Documentation

What Information is Collected

Through Holidu's online check-in link, guests provide their required personal information before arrival. This streamlines the verification process and ensures you have all necessary details for legal compliance.

Document Verification Requirements

In compliance with Italian law, you are required to verify guest identification in person at check-in:

• Only one guest per booking must provide their ID document type and number
• Other guests must provide basic personal details but document numbers are not required
• Your guestbook will display complete document information for only one guest per booking

Accessing Your Guestbook

You can download guestbooks for your records at any time through the Holidu platform. These records help maintain compliance documentation and provide proof of guest verification.

Troubleshooting Common Issues

Connection Not Successful

If you see an error message when saving your configuration:

• Verify that your Alloggiati Web username and password are correct
• Ensure your Web Service key is current and valid
• Check that you have not already generated a new key today (limit is one per day)
• Try validating your credentials again before saving

Password Changed

If you change your Alloggiati Web password, you must:

• Generate a new Web Service key in Alloggiati Web
• Update the Web Service key in your Holidu configuration settings
• Re-validate and save your configuration in Holidu

Mobile App Issues

If you experience display problems or cannot see all configuration options:

• Ensure you have the latest version of the Holidu App installed
• For optimal experience, use a computer (PC) to access Alloggiati Web
• Configuration setup is best completed on a desktop browser

Next Steps

After successfully connecting your property to Alloggiati Web:

• Share your online check-in link with guests before their arrival
• Ensure guests complete their information through the check-in process
• Verify guest identification documents in person at check-in
• Monitor the data transmission schedule to confirm successful submission
• Keep your guestbooks as compliance records

By completing this setup, you are now ready to meet Italian guest registration requirements efficiently while providing a smooth check-in experience for your guests.