Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

How to configure a security deposit

Step 1: Log in to your Holidu Account

Open your Holidu Account and select the property you want to configure a security deposit for. If you have more than one property, you will need to set the deposit for each one individually.

Step 2: Navigate to Configuration

On the upper left side, select "Configuration" and then click on the "Pricing" section.

Step 3: Set up the security deposit

Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your security deposit amount. Click "Save" to apply it to your property.

How to collect a security deposit

Always communicate your chosen collection method to your guests in the arrival information to avoid any surprises on the day of check-in.

Collection methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Use payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker transactions. Other locally available apps may also suit your needs.

Important considerations

• Flexibility for guests: Not all guests can use bank transfers or apps, especially those traveling internationally. Offering cash on arrival as an option is advisable. Find a solution that works for both you and your guests.
• Collection before check-in: We recommend ensuring the security deposit is received before allowing guests to check in for maximum coverage.
• Existing bookings: Bookings made before configuration changes are not affected. You cannot charge a different amount than what was configured when the guest booked.
• Airbnb bookings: Security deposits are not applicable for Airbnb bookings as they are handled by AirCover. Charging deposits to Airbnb guests is strictly forbidden.
• Booking.com: Security deposits must be collected via bank transfer 7 days before check-in, though you can collect cash at arrival if you prefer.

Security deposit refunds

Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. The security deposit must be returned no later than 14 days after check-out.

Holidu Protect as an alternative

Looking for stronger protection? Consider Holidu Protect, a damage protection service that replaces the need for a security deposit entirely. For €3 per booked night, your property is covered for guest damages up to €50,000 across all supported booking channels, including Airbnb. Learn more about how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Thank you for hosting with Holidu.