Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

Getting Started

Step 1: Log in to Your Holidu Account

Open your Holidu Account and select the property you want to configure a security deposit for. If you have multiple properties, you will need to set the deposit for each one individually.

Configuring Your Security Deposit

Step 2: Navigate to Configuration

• On the upper left side, select "Configuration"
• Click on the "Pricing" section

Step 3: Set Up the Security Deposit

• Scroll down to "Additional Fees" and select "Edit"
• In the pop-up window, add or update your security deposit amount
• Click "Save" to apply it to your property

How to Collect Your Security Deposit

Always communicate your chosen collection method to your guests in the arrival information to avoid surprises on check-in day.

Collection Methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Use payment apps such as Bizum (Spain), Swikly (France), or PayPal. Other locally available apps may also suit your needs.

Important Considerations

• Flexibility for Guests: Not all guests can use bank transfers or apps, especially those traveling internationally. Offering cash on arrival as an option is advisable. Conversely, some guests prefer digital payments. Find a solution that works for both you and your guests.
• Prior to Check-in: We recommend ensuring the security deposit is received before allowing guests to check in, as this provides coverage for potential charges.
• Existing Bookings: Bookings made before this configuration change are not affected. You cannot charge a different amount than what was configured when the guest booked.
• Airbnb Bookings: For Airbnb bookings, the security deposit is handled entirely by Airbnb. It is forbidden to charge any security deposit to guests who booked through Airbnb.
• Booking.com Deposits: On Booking.com, the security deposit may show as requiring bank transfer 7 days before check-in. However, you remain free to collect in cash at arrival. You are always responsible for collecting and managing the security deposit.

Security Deposit Refunds

Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. The security deposit must be returned no later than 14 days after check-out.

Looking for Stronger Protection?

Holidu Protect is a damage protection service that eliminates the need to manually collect a deposit entirely. For €3 per booked night, your property is covered for damages up to €50,000 — with no need to coordinate cash, bank transfers, or payment apps with guests. Coverage applies automatically across all supported booking channels, including Airbnb. Learn more about how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Local rules around deposits vary by market, so if in doubt, our local team can help you choose the right approach for your region.