How Does Holidu Protect Work?

Holidu Protect, powered by Truvi, is an optional damage protection service that replaces traditional security deposits. For €3 per booked night, your property receives automatic coverage against guest damages up to €50,000. This guide explains how the service works and what you need to know.

Understanding Holidu Protect Basics

Holidu Protect provides comprehensive damage coverage without requiring guests to pay upfront security deposits. Instead of collecting deposits, you pay a small nightly fee that is automatically deducted from your host payout. Once activated, the protection applies to all future Holidu bookings across supported platforms, including Airbnb.

Key features include:

• €3 per booked night fee, automatically deducted from payouts
• Coverage applies to all future bookings once activated
• No subscription required—you can deactivate at any time
• Up to €50,000 damage coverage per incident

To get started, learn how to activate Holidu Protect for your properties.

How Guest Screening Works

When Holidu Protect is active, all guests are automatically screened after booking confirmation. This risk assessment determines the level of coverage provided for each booking.

The screening process produces three possible outcomes:

• Approved: Full €50,000 coverage granted (99.5% of cases)
• Flagged: Limited coverage up to €1,000 (approximately 1 in 300 bookings)
• Rejected: Booking automatically canceled without penalties or fees

You can view each guest's screening status directly in your booking details. If a booking is rejected, you receive a notification, and the cancellation does not affect your Star Host status or ranking.

What Is Covered by Holidu Protect

Holidu Protect covers a wide range of damages and incidents:

Covered Damages	Not Covered
Stained linens and towels	Wear and tear
Unintentional guest damage	Maintenance expenses
Unauthorized pet damage	Liability or damage caused by the host
Unsolicited smoking damage	Loss of income
Unauthorized smoking damage	Acts of nature
Unapproved party damage	Cosmetic damages not affecting usability
Delivery expenses for replaced items	Management fees
Extra cleaning costs
Items included in rental (e.g., bikes)
Furniture damage
Accidental, intentional, criminal damage, or theft by approved guests

Coverage applies only to bookings confirmed after Holidu Protect activation. There is no minimum claim value—you can submit claims from €0.01 to €50,000.

Important Conditions and Limitations

Understanding these key points ensures you maximize your protection:

• Holidu Protect only covers Holidu bookings, not manual bookings or iCal imports
• Security deposits are automatically disabled when Holidu Protect is active
• Existing bookings remain covered even if you deactivate the service later
• New bookings after deactivation are not covered
• Communication about claims occurs directly between you and Truvi

When Holidu Protect is active, deposits are automatically disabled to avoid hurdles for guests that could result in lost bookings.

Submitting a Damage Claim

If damage occurs, Truvi handles the claim process professionally without involving the guest. This approach helps you avoid disputes and negative reviews. Learn how to submit a Holidu Protect claim for step-by-step instructions.

Frequently Asked Questions

What happens if a guest is flagged? Flagged guests receive limited coverage up to €1,000. This typically occurs when email or phone verification cannot be completed. Your property remains protected for this coverage amount.

Can I use Holidu Protect with a security deposit? No. Activating Holidu Protect automatically disables security deposits for that property. The service provides comprehensive protection without the friction of deposits.

Which bookings are covered? All Holidu bookings across supported channels, including Airbnb, are covered. Manual or external bookings (iCal imports) are not included.

Is there a cancellation fee if a booking is rejected? No. Holidu does not charge cancellation fees for rejections, and these cancellations do not negatively impact your ranking or Star Host status.

Is Holidu Protect available for all properties? Yes, the service is available for every property on Holidu.

For more details on activating the service or submitting claims, visit the activation guide or the claims submission guide.