How Does Holidu Protect Work?

Holidu Protect, powered by Truvi, is an optional damage protection service that replaces traditional security deposits. For €3 per booked night, your property is protected against guest damages up to €50,000. Instead of asking guests for deposits, you get automatic coverage for accidental, intentional, or criminal damages during stays.

Key Facts About Holidu Protect

• The €3 per night fee is automatically deducted from your payout
• Once activated, your property is covered for all future Holidu bookings across all supported platforms, including Airbnb
• There is no subscription required—you can deactivate it at any time
• Security deposits are automatically disabled when Holidu Protect is active

Learn more about how to activate or deactivate Holidu Protect for your properties.

How Guest Screening Works

When Holidu Protect is active, guests are automatically screened for potential risks after a confirmed booking. The screening process has three possible outcomes:

• Approved: Full €50,000 coverage granted in 99.5% of cases
• Flagged: Limited coverage up to €1,000 (approximately 1 out of 300 bookings). You remain protected, though coverage is reduced.
• Rejected: The booking is canceled automatically without any penalties or fees for you, usually within a day or two

You can see each guest's screening status directly in your booking details. Rejected bookings do not affect your Star Host status or ranking.

What Is Covered by Holidu Protect?

Covered damages include:

• Stained linens and towels
• Unintentional guest damage
• Unauthorized pet damage
• Unauthorized and unsolicited smoking damage
• Unapproved party damage
• Accidental, intentional, criminal damage, or theft caused by approved guests
• Furniture damage and items included in the rental (such as bikes)
• Delivery expenses and extra cleaning costs

Not covered:

• Wear and tear
• Maintenance expenses
• Loss of income
• Acts of nature
• Cosmetic damages that don't affect usability or rentability
• Management fees

For more details, learn how to submit a Holidu Protect claim.

Important Limitations

• Holidu Protect only covers bookings made through Holidu (not manual bookings or external channels unless managed through Holidu)
• Coverage applies only to bookings confirmed after Holidu Protect activation
• Bookings made before activation are not retroactively covered
• Communication about claims is handled directly between you and Truvi
• There is no minimum claim value—you can submit claims from €0.01 to €50,000

Frequently Asked Questions

Can I use Holidu Protect together with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property. Security deposits can deter bookings, while Holidu Protect provides comprehensive coverage without this friction.

What should I do if a guest is flagged?

When a guest is flagged, you remain protected for up to €1,000. This typically occurs because the email or phone number could not be verified. No action is required on your part.

Is Holidu Protect available for all properties?

Yes, Holidu Protect is available for all properties on the platform.

What happens if I deactivate Holidu Protect?

Existing bookings made while Holidu Protect was active remain covered. New bookings after deactivation will not be covered.

How are claims handled?

Claims are handled professionally by Truvi without involving the guest, helping you avoid disputes and negative reviews.

Ready to protect your property? Activate Holidu Protect today.