A flexible cancellation policy can make your property more attractive and increase bookings. Properties with moderate policies often receive 2 to 5 times more bookings than those with strict ones. Let's walk you through how to change your cancellation policy in just a few steps.

How to Update Your Cancellation Policy

1. Log in to your Holidu Host account at host.holidu.com/app/ or use the Holidu Host app
2. Click "Properties" and select the listing you want to update
3. Go to "Configuration" in the left-hand menu
4. Scroll to the "Cancellation Policies" section and click on it
5. Select your preferred policy for each booking channel
6. Click "Save" to finalize your changes

Cancellation Policy Options by Channel

Holidu & Other Channels

• Flexible: Full refund up to 1 day before check-in. Less than 1 day: no refund
• Moderate 5 Days: Full refund up to 5 days before check-in. Less than 5 days: 50% refund
• Moderate 14 Days: Full refund up to 14 days before check-in. Less than 14 days: no refund
• Firm: Full refund up to 30 days before check-in. Between 30 and 7 days: 50% refund. Less than 7 days: no refund
• Strict: 70% refund up to 30 days before check-in. Less than 30 days: no refund

Airbnb

• Flexible: Full refund up to 1 day before check-in
• Moderate: Full refund up to 5 days before check-in
• Firm & Strict: Partial refund depending on timing
• Super Strict 30 Days: 50% refund 30+ days before check-in

Note: Starting October 1, 2025, guests can cancel free of charge within 24 hours of booking, as long as the booking is made at least 7 days before check-in.

Booking.com

• Flexible: Full refund 1 day before check-in
• Moderate 5/14 Days: Full refund up to 5 or 14 days before check-in
• Firm: Full refund up to 30 days before check-in
• Strict: 50% refund anytime

Non-Refundable Option

You can offer guests a non-refundable rate at a lower price alongside your selected cancellation policy. This attracts confident bookers while keeping your flexible options visible.

Important Notes

• Changes apply only to future bookings. Existing bookings won't be affected
• Always click "Save" after selecting your preferred policy to apply it to your listing
• Consider a more flexible policy to attract additional bookings