What Should Be Included in My Property's Description? What Do Guests Ask About the Most?

A clear property description helps guests know what to expect and avoids misunderstandings. Here are the essentials to include – informed by the most common questions guests ask across our markets.

1. Property Accessibility

Guests frequently ask about how they can access and move around your property. Be transparent about:

• Do you live on-site? Let guests know if you will be sharing spaces with them.
• Is there construction nearby? If so, mention any work schedules so guests are aware.
• Any noise in the area? Think about nearby highways, bars, or other sources of sound.
• Are there stairs? Is the property accessible for people with reduced mobility?
• How do guests access the property? For example, is it on the first floor, or do they need to use an elevator?

Learn how to update your property description

2. Security and Maintenance

Guests want to feel safe and know what to expect during their stay:

• Security devices: If there are any, mention their locations and confirm they will be turned off during the guest's stay. This is important for safety and legal reasons.
• Maintenance providers: Let guests know if someone (like a pool cleaner or gardener) will be coming by during their stay.

3. Shared Amenities

Clarity about shared spaces prevents confusion and sets proper expectations:

• Who shares the amenities? If there are shared spaces like a pool or garden, please mention it to avoid any confusion.
• Pool access: Does the pool have specific hours, days, seasons, or require a code for entry?

4. Pets and Allergies

This is a critical question for many guests:

• Any animals on-site or nearby? Include details about any pets, since some guests may have allergies or concerns about safety.

Why This Matters

By sharing clear, honest, and detailed information, you help guests make informed decisions and set the right expectations for their stay. This kind of transparency improves the guest experience – and the likelihood of positive reviews. The more transparent you are upfront, the fewer surprises and complaints you'll receive.