When and how is the onboarding fee charged?

The onboarding fee helps you get your property listed on Holidu and set up the tools you need to manage bookings effectively. This process is tailored to your local market so you can understand how Holidu works and prepare your property to welcome guests.

How the onboarding fee is charged

The onboarding fee is deducted from the payout of your first booking. Here are the key details:

• The fee is charged at the property level, meaning it applies even if the booking is canceled
• If you have multiple properties, the fee is charged for each one separately
• The amount is deducted before you receive your booking payout
• A separate invoice for the onboarding fee is created and available in your Invoices section

What happens if a booking is canceled

Holidu works with a balance concept for cancellations. If a booking with an already processed payout gets canceled, you don't need to refund us. Instead, we deduct the amount from your next booking, and the onboarding fee remains in place until we can deduct it from another booking.

How to check if the onboarding fee applies to you

To find out whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account at host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page
4. Look for Your Holidu agreement section
5. Click the Download button next to Your Holidu agreement to review the terms

Your agreement will clearly show whether the onboarding fee applies to your account based on your local market.

Questions about your onboarding fee

Our local teams can walk you through how the onboarding fee appears in your specific market and answer any questions about the charges. Reach out via the Holidu Assistant for personalized support. Thank you for being a host with Holidu.