What is the Star Host Program?

The Holidu Star Host Program is all about celebrating and rewarding you for providing amazing experiences to your guests. Earning Star Host status helps boost your property's visibility and builds trust with future guests, making it easier to stand out and attract more bookings.

How Does the Star Host Program Work?

As a host, you are automatically evaluated on a monthly basis to determine if you meet the Star Host criteria. To qualify, you need to meet the following requirements:

Complete at Least 6 Bookings

You must have more than five non-cancelled bookings that were booked within the past 365 days and where the stay has been completed. At least one of these bookings must have been made through the Holidu platform.

Important Note: The 365-day window applies to the booking date, not the stay date. Bookings made more than a year ago do not count toward Star Host status, even if the guest stayed recently.

Maintain High Guest Ratings

You should have received at least three reviews with an average score above 90 out of 100. These ratings demonstrate your commitment to guest satisfaction and quality service.

Avoid Cancellations Due to Host Error

You need to maintain a record free of cancellations due to host error or overbooking incidents in the past year. This requirement ensures reliability and builds guest confidence in your property.

By consistently meeting these standards, you can earn and retain the Star Host badge, signaling your commitment to quality and reliability.

What Are the Benefits of Being a Star Host?

Achieving Star Host status offers you several advantages:

Enhanced Guest Trust

The Star Host badge on your listing assures guests of your reliability, encouraging them to book with confidence. This visible mark of quality can significantly influence booking decisions.

Increased Visibility

Your property will stand out in search results, and guests can use a dedicated filter to find Star Host properties. This increased visibility can potentially lead to more bookings and higher occupancy rates.

Recognition for Excellence

Your dedication to outstanding hospitality is acknowledged through the Star Host badge, motivating you to maintain high standards and continue delivering exceptional experiences.

Potential for Higher Revenue

With increased trust and visibility, you may experience a boost in bookings, maximizing your property's earning potential and revenue generation.

Star Host vs. Airbnb Superhost

It is important to understand the distinction between Star Host status and Airbnb Superhost status. Superhost status belongs to Holidu's Airbnb accounts, not to individual hosts.

Because Holidu manages listings on Airbnb, hosts cannot apply for or receive Superhost status directly. Instead, your individual performance is recognized through the Holidu Star Host Program, which highlights you as a top-performing host based on your guest reviews, completed bookings, and reliability.

Future Enhancements

Holidu is committed to continually improving the Star Host Program. While the current benefits include the Star Host badge and increased visibility, additional perks and exclusive opportunities are being developed to further reward top-performing hosts.

Joining the Star Host Program not only boosts your property's reputation but also helps create a trustworthy and memorable experience for travellers from around the world.

How Can I Maintain My Star Host Status?

Maintaining your Star Host status requires ongoing commitment to excellence. Continue to meet the program criteria on a monthly basis by keeping your booking and review standards high, avoiding cancellations due to host error, and providing exceptional guest experiences. Regular monitoring of your performance metrics will help you stay on track.

What Happens If I Lose My Star Host Status?

If you no longer meet the Star Host criteria due to a drop in ratings, cancellations, or insufficient bookings, your Star Host badge will be removed. However, you can regain this status by returning to the required performance standards. The program is designed to reward consistent excellence, so focus on maintaining high guest satisfaction and reliability to restore your Star Host status.