Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra and streamline guest registration in Catalonia. This guide takes approximately 2 minutes to read.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra ensures your property complies with local regulations on guest information reporting in Catalonia. This connection offers several key benefits:

• Automatically transfers guest data after check-in completion
• Keeps your property compliant with Catalan legal requirements
• Supports guest safety and security
• Streamlines the registration process for your establishment
• Reduces manual data entry and administrative burden

How Can a Host Connect to Mossos d'Esquadra?

Before you can connect your property through Holidu, you must first register your establishment with Mossos d'Esquadra. Follow these steps:

Step 1: Access the Mossos d'Esquadra Registration Portal

Visit the Mossos d'Esquadra website. On the homepage, locate and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Complete all required fields carefully. You will need to:

• Fill out all required fields in the registration form
• Click "Accept" to proceed
• Sign the form electronically
• Scan and attach the DNI, NIE, NIF, or passport of all individuals listed in the form

If you cannot submit the form electronically, follow the guidelines provided in section 2 of the user manual, available in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered successfully, Mossos d'Esquadra will send you a username and password. Save these credentials securely, as you will need them to complete the Holidu connection process.

How Can I Configure the Check-in Feature to Connect to Mossos d'Esquadra?

After registering with Mossos d'Esquadra and obtaining your credentials, follow these steps to connect your Holidu property:

Step 1: Update Your Mobile App (if applicable)

If you are using the Holidu mobile app, ensure you have the latest version installed before proceeding.

Step 2: Access the Online Check-in Feature

In your Holidu app or dashboard, navigate to "Tools" in the left side menu and then select "Online Check-in".

Step 3: Activate and Save Your Connection

Once you have accessed the Online Check-in section, activate the feature by entering your Mossos d'Esquadra credentials. Click "Save changes" at the end of the form to complete the connection process.

Step 4: Confirm Successful Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and proceed with confidence that the connection is active and operational.

What is the Online Check-in Feature?

The Online Check-in feature provided by Holidu enables seamless guest registration management for properties in Catalonia. Once connected to Mossos d'Esquadra, this feature automatically transfers guest data to the system after guests complete the online check-in form, eliminating the need for manual submissions and ensuring timely compliance.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you have forgotten your username or password, visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security using strong data encryption to protect all information transferred between your account and Mossos d'Esquadra.

What happens after my property is connected?

Once connected, guest data is automatically transferred to Mossos d'Esquadra after guests complete the online check-in form. This ensures your property remains compliant with local regulations without requiring manual intervention.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets to assist you further.