Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures you comply with local guest registration requirements in Catalonia. This automated connection streamlines the reporting process, keeps your property legally compliant, and enhances guest safety by securely transferring traveller information to the appropriate authorities.

How Can a Host Connect to Mossos d'Esquadra?

Step 1: Register Your Establishment

Before connecting through Holidu, you must first register your establishment with Mossos d'Esquadra directly.

1. Visit the Mossos d'Esquadra website
2. Click on "Establishment registration" in the upper-left corner of the homepage
3. Select "Establishment registration form (PI-15)" and fill out all required fields
4. Click "Accept" and sign the form electronically
5. Scan and attach a copy of your DNI, NIE, NIF, or passport
6. Submit the form electronically (or follow manual submission guidelines if needed)
7. Wait to receive your Mossos d'Esquadra username and password via email

Step 2: Configure Online Check-in in Holidu

Once you have your Mossos d'Esquadra credentials, you can connect your property through Holidu's Online Check-in feature.

On Mobile App:

Ensure you have the latest version of the Holidu app installed.

1. Open your Holidu app and navigate to "Tools" in the left side menu
2. Select "Online Check-in"
3. Enter your Mossos d'Esquadra credentials (username and password)
4. Click "Save changes" at the end of the form
5. If no error message appears, your property is successfully connected
6. Close the form and confirm the connection is now active

Once activated, Holidu will automatically transfer guest data to Mossos d'Esquadra after guests complete the online check-in form on your property listing.

What is the Online Check-in Feature?

The Online Check-in feature is a Holidu tool that enables secure, automated guest data transfer to Mossos d'Esquadra. When guests check in online through your property, their information is automatically reported to the authorities, eliminating manual paperwork and ensuring timely compliance with Catalan regulations.

Troubleshooting

Lost Mossos d'Esquadra Credentials?

If you've forgotten your username or password, visit the Mossos d'Esquadra support page to recover your account information or reset your password.

Connection Error?

If an error message appears when saving your Online Check-in settings, verify that:

• Your Mossos d'Esquadra credentials are correct
• Your establishment registration is complete and confirmed
• You have the latest version of the Holidu app (mobile users)
• Your internet connection is stable

Is This Process Secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption to protect all information transmitted between your account and Mossos d'Esquadra. Your guest data is handled in accordance with local data protection regulations.

By connecting to Mossos d'Esquadra through Holidu, you ensure a compliant, secure, and streamlined guest registration process for your Catalonian properties.