Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra and streamline guest registration in Catalonia. This guide covers everything you need to know in just 2 minutes.

Why Connect to Mossos d'Esquadra?

Connecting your Holidu account to Mossos d'Esquadra ensures you comply with local regulations requiring guest information reporting in Catalonia. This integration helps you stay legally compliant, supports guest safety, and keeps your property registration current and hassle-free.

How Can a Host Connect to Mossos d'Esquadra?

Before you can use Holidu's Online Check-in feature, you must first register your establishment with Mossos d'Esquadra directly. Follow these three steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, find and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Fill out all required fields carefully and click "Accept." To complete your registration:

• Sign the form electronically, or
• If electronic submission is not possible, follow the guidelines in section 2 of the user manual available in the Documentation section of the website
• Scan and attach a copy of your DNI, NIE, NIF, or passport

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will issue you a username and password. Keep these credentials safe—you'll need them to access the traveller registration system.

How Can I Configure Online Check-in to Connect to Mossos d'Esquadra?

After registering with Mossos d'Esquadra, you can now configure Holidu's Online Check-in feature. This allows automatic guest data transfer to the authorities once guests complete the online check-in form.

Note: If you are using the mobile app, ensure you have the latest version installed.

Configuration Steps:

1. In your Holidu app, navigate to Tools in the left side menu
2. Click on Online Check-in
3. Enter your Mossos d'Esquadra credentials (username and password)
4. Activate the connection by toggling the feature on
5. Click Save changes at the end of the form
6. If no error message appears, your property is now successfully connected to Mossos d'Esquadra
7. Close the form and confirm the connection is active

Once configured, Holidu will automatically transfer guest data to Mossos d'Esquadra after guests complete the online check-in form, ensuring timely and compliant reporting.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption for all connections to Mossos d'Esquadra. Your guest data is protected throughout the transfer process.

What happens after I connect to Mossos d'Esquadra?

Once connected and configured, the Online Check-in feature will automatically send guest registration data to Mossos d'Esquadra immediately after guests complete the online check-in form. This eliminates manual reporting and keeps you compliant with Catalan regulations.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.