Learn how to connect your Holidu property to Mossos d'Esquadra for streamlined guest registration compliance in Catalonia. This guide covers everything from account setup to configuring your online check-in feature.

Why Connect to Mossos d'Esquadra?

Connecting your Holidu account to Mossos d'Esquadra ensures you remain compliant with local guest registration requirements in Catalonia. This integration helps you:

• Meet legal obligations for reporting guest information
• Automate the guest registration process
• Ensure guest safety through proper documentation
• Keep your hosting operations on track with local regulations

How Can a Host Connect to Mossos d'Esquadra?

Before you can configure the online check-in feature in Holidu, you need to register your establishment with Mossos d'Esquadra directly. Follow these steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, locate and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Complete all required fields carefully, then click "Accept." To finalize your registration:

• Sign the form electronically and submit it
• Scan and attach a copy of your DNI, NIE, NIF, or passport
• If you cannot submit electronically, refer to section 2 of the user manual available in the Documentation section of the website

Step 3: Receive Your Credentials

Once your establishment is successfully registered with Mossos d'Esquadra, you will receive a username and password via email. Save these credentials securely as you will need them to access the traveller registration system.

How Can You Configure the Online Check-in Feature to Connect to Mossos d'Esquadra?

After registering with Mossos d'Esquadra, you can now connect your Holidu property to their system using the online check-in feature. This allows guest data to be transferred automatically once guests complete the online check-in form.

Step 1: Access Online Check-in Settings

In your Holidu app, navigate to "Tools" in the left side menu and then click on "Online Check-in."

Step 2: Enter Your Mossos d'Esquadra Credentials

In the Online Check-in form, locate the Mossos d'Esquadra connection section. Enter the username and password you received from Mossos d'Esquadra during the registration process.

Step 3: Activate the Connection

Once you have entered your credentials, enable the Mossos d'Esquadra integration by clicking the activation toggle or checkbox.

Step 4: Save Your Changes

Click on "Save changes" at the end of the form to apply your settings.

Step 5: Confirm the Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. Close the form and verify that the connection status shows as active. Your guests can now complete the online check-in form, and their information will automatically transfer to the Mossos d'Esquadra system.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra website to recover your account information or reset your password. You can also contact their support team directly for assistance.

Is this process secure?

Yes. We prioritize your privacy and security using strong data encryption throughout the entire integration process. Your guest information is protected according to Catalonian data protection regulations and international security standards.

What happens after guests complete the online check-in form?

Once guests complete the online check-in form, their information is automatically transferred to Mossos d'Esquadra, eliminating manual entry and ensuring timely compliance with local registration requirements.

By following these steps, you can ensure a seamless and compliant guest registration process for your Catalonian property. Thank you for prioritizing a secure and compliant hosting experience.