Embracing Inclusivity in Hosting: Welcoming Guests from All Backgrounds

Opening your property to guests from around the world is a fundamental part of hosting. Inclusivity helps every guest feel welcomed and valued, whatever their background.

Creating a warm, comfortable environment for guests from different cultures and walks of life is key to being a great host. At Holidu, we believe every guest deserves to be treated with respect, free from prejudice or judgment, regardless of age, gender identity, sexual orientation, nationality, ethnicity, physical ability, race, or religion.

A safe, welcoming atmosphere helps guests feel at ease. By making it clear that all visitors – whether traveling as couples, families, or friends – will be warmly received, you create a richer experience for them. This aligns with Holidu's mission: to make hosting and booking holiday homes free of doubt and full of joy.

Tips to Make Your Guests Feel Welcome

1. Use Instant Booking to Support Inclusivity

Holidu's instant booking feature lets guests book without prior approval, signalling that you are open to hosting anyone who meets your criteria. It sets a welcoming tone from the start. For more information, see the Benefits of Instant Bookings.

2. Clearly Describe Your Property's Accessibility Features

If your property offers accessibility features, describe them accurately in your listing. Consider including details such as:

• Wide doors (minimum 80 cm)
• Step-free access to the property and throughout the interior
• Elevator access
• Toilet with grab rails
• Raised toilet and adapted bath/bathtub with bath chair
• Lowered bathroom sink
• Emergency cord in the bathroom
• A bathroom with a 1.5-meter turning circle
• Roll-in shower, shower with grab rails, and shower chair

If your property includes several of these features, it can be highlighted as wheelchair-inclusive, making it easier for guests with accessibility needs to find and book your property. You can update these amenities under Amenities > Accessibility.

3. Accommodate Guests with Service Animals

We ask all hosts to accommodate guests who require a service animal, in line with EU service animal laws. Service animals are not considered pets, so they must be allowed at the property whether your listing is pet-friendly or not. Denying service animals could be considered discriminatory. For more details, please see our article on service animals.

4. Respect Guests' Privacy

Once guests check in, find the right balance between making them feel welcome and respecting their privacy. Avoid visiting unnecessarily, but make it clear you are available to help if needed. This creates a comfortable, stress-free environment.

5. Create Clear Communication Channels

Establish clear, accessible ways for guests to reach you with questions or concerns. Respond promptly and courteously to all inquiries. Consider offering communication in multiple languages if possible, or use translation tools to bridge language gaps. This demonstrates your commitment to inclusivity and helps guests from diverse backgrounds feel supported throughout their stay.

6. Provide Inclusive Information in Your Property Description

Use your property description to highlight inclusive features and policies. Explicitly state that your property welcomes guests from all backgrounds and that you are committed to providing a discrimination-free experience. Mention any special accommodations you offer, such as hypoallergenic bedding, dietary information about local restaurants, or proximity to cultural landmarks and religious institutions.

7. Ensure Your House Rules Are Fair and Non-Discriminatory

Review your house rules carefully to ensure they do not unfairly disadvantage guests from particular backgrounds. Rules should focus on respectful behavior, property care, and safety for all guests. Avoid rules that target or stereotype specific groups of people.

8. Make Your Space Physically Accessible and Comfortable

Beyond what you list as amenities, ensure your property is genuinely accessible. This includes adequate lighting for guests with visual impairments, clear signage with written instructions, comfortable seating options, climate control, and quiet spaces for guests who may need them. Consider noise-reducing measures for guests who are sensitive to sound.

9. Stock Inclusive Essentials and Toiletries

Provide a variety of toiletries and personal care items that cater to different skin types, hair textures, and cultural preferences. Include items suitable for sensitive skin and consider stocking products that work well for guests with various needs. This small gesture demonstrates genuine inclusivity and care.

10. Learn and Grow from Guest Feedback

Welcome feedback from guests about their experience and your inclusivity efforts. Use this information to continuously improve your hosting practices. If a guest points out something you could do better, respond positively and implement changes. This commitment to growth shows guests that you genuinely value their perspectives and experiences.

By creating an inclusive, respectful, and welcoming atmosphere, you help ensure your guests have an unforgettable stay – and contribute to a more open, accepting global community of travelers.