Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza ensures that your property remains compliant with local Basque Country regulations while streamlining your guest registration process. Once connected, guest information is automatically communicated to the local authority directly from Holidu, eliminating manual reporting and reducing administrative burden. This integration supports both local law compliance and guest safety, making it an essential step for hosts operating in the Basque Country region.

How to Configure Check-in to Connect to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza through the Holidu platform:

Step 1: Access Your Host Account

Log in to your Holidu Host Account using your email and password.

Step 2: Navigate to Online Check-in Settings

In the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Select Your Property

You will see a list of all your properties. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, click on the checkbox labeled "Activate automatic sending to police".

Step 5: Select Ertzaintza and Enter Credentials

From the dropdown menu, select "Ertzaintza" as your authority. Then enter your Ertzaintza username and password in the provided fields.

Step 6: Validate Your Connection

Click on the "Validate" button to confirm that your credentials are correct and that the connection can be established with Ertzaintza.

Step 7: Save Your Changes

Once validation is successful, click "Save changes" at the end of the form.

Step 8: Confirm Connection Status

If no error message appears, your property is now successfully connected to Ertzaintza. Close the form and verify that the connection status shows as active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit Ertzaintza's official website to reset your password or recover your account information. Follow their account recovery process and then return to Holidu to update your credentials in the Online Check-in settings.

Is the connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect your personal data, including your Ertzaintza credentials. Your information is transmitted securely between your account and the Ertzaintza system.

What happens after I connect to Ertzaintza?

Once your property is connected to Ertzaintza, guest registration information is automatically sent to the local authority each time a booking is confirmed. This ensures compliance with Basque Country regulations without any additional action required on your part.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process for each property you manage. Each property will have its own connection status in your Online Check-in settings.

What should I do if the validation fails?

If the validation fails, double-check that your Ertzaintza username and password are entered correctly. Ensure there are no extra spaces before or after your credentials. If you continue to experience issues, verify that your Ertzaintza account is active and has the necessary permissions to receive guest information through automated systems. Contact Ertzaintza's support team if you need further assistance with your account.

Will this affect my guests' experience?

The Ertzaintza connection happens behind the scenes and does not negatively impact your guests' experience. It simply automates the registration process that would otherwise need to be completed manually, making the process smoother for both you and your guests.

By connecting your Holidu account to Ertzaintza, you are ensuring a compliant, secure, and efficient hosting experience. Thank you for prioritizing local regulatory compliance and guest safety.