Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza ensures that your property complies with local guest registration requirements in the Basque Country. Once connected, guest information is automatically communicated to the local authority directly from Holidu, streamlining the registration process and helping you meet regulatory obligations without manual intervention.

By enabling this connection, you benefit from:

• Automatic and secure transmission of guest data to local authorities
• Compliance with Basque Country regulations
• Reduced administrative burden for guest registration
• Enhanced guest safety and local community support
• Simplified check-in management through your Holidu Host Account

How to Configure Check-in to Connect to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza:

Step 1: Access Your Holidu Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Settings

In the left side menu, locate and click on "Tools," then select "Online Check-in."

Step 3: Select and Configure Your Property

You will see a list of your properties displayed. Find the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police Authority

In the configuration form, locate the option to "Activate automatic sending to police" and enable it. This checkbox will unlock the fields for authority selection and credential entry.

Step 5: Enter Ertzaintza Credentials

Select "Ertzaintza" from the authority dropdown menu. Then enter your Ertzaintza username and password in the provided fields. Double-check that your credentials are correct before proceeding.

Step 6: Validate Your Connection

Click the "Validate" button to confirm and test your credentials. The system will verify that your Ertzaintza account details are correct and that the connection can be established.

Step 7: Save Your Changes

After successful validation, click "Save changes" at the bottom of the form to finalize the connection configuration.

Step 8: Confirm Active Connection

If no error messages appear after saving, your property is now successfully connected to Ertzaintza. You can close the configuration form and verify that the connection status shows as active in your Online Check-in settings.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. The Ertzaintza support team can assist you with account recovery through their dedicated contact channels.

Is the connection process secure?

Yes, the connection process is fully secure. Holidu uses high-standard encryption protocols to protect your Ertzaintza credentials and all guest data transmitted to the local authority. Your personal information and guest details are safeguarded throughout the transmission process.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration steps for each property in your portfolio. Each property can be configured individually with its own settings in the Online Check-in menu.

What happens after my property is connected to Ertzaintza?

Once your property is connected, guest information will be automatically transmitted to Ertzaintza upon each check-in. You do not need to manually send registration data to the local authority. The system handles compliance requirements automatically, allowing you to focus on providing excellent guest experiences.

What if the connection fails during validation?

If the validation fails, double-check that your Ertzaintza username and password are correct. Ensure that your Ertzaintza account is active and in good standing. If problems persist, contact Holidu customer support for assistance, or verify your credentials directly with Ertzaintza.

Can I disconnect my property from Ertzaintza later?

Yes, you can deactivate the automatic sending to Ertzaintza at any time by returning to the Online Check-in configuration for that property and unchecking the "Activate automatic sending to police" option. Save your changes to disable the connection.

Thank you for prioritizing a secure and compliant hosting experience. For additional support, visit the Holidu Help Center or contact our customer support team.