If you are unable to log into your Holidu Host account, follow the troubleshooting steps below based on your device and review collaborator permission requirements.

What steps should I take on mobile (Holidu Host App)?

1. Reinstall the App: Uninstall the Holidu Host app from your device, reinstall it, and attempt to log in again.
2. Set your phone's date and time to automatic:
   • On iPhone: Go to Settings > General > Date & Time, and enable both toggles for automatic settings.
   • On Android: Open the Clock app, tap More > Settings, and enable automatic date and time. After adjusting these settings, try logging in again.
3. Reset your password: On the login screen, tap Forgot Password. You will receive an email with a reset link valid for 10 minutes. Follow the link to reset your password and try logging in again.

What should I do on desktop?

1. Confirm you are on the correct website:
   • Visit host.holidu.com to sign in as a host.
   • Alternatively, go to holidu.com, click Account (top right), and select Login for Hosts.
2. Set your computer's date and time to automatic:
   • On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on "Set time and date automatically" and "Set time zone automatically using your current location."
   • On Windows: Go to Start > Settings > Time & Language > Date & Time, and enable "Set time automatically" and "Set time zone automatically." After updating, try logging in again.
3. Reset your password: On the login screen, click Forgot Password below the password field. You will receive an email with a reset link (valid for 10 minutes). Follow the instructions to reset your password, then attempt to sign in again.
4. If redirected to a sign-up form: Complete the sign-up form as prompted. Once submitted, you should be able to access the Holidu Host platform as usual.

What should I know about email and collaborator permissions?

• Only the main account email or emails added as collaborators can be used to sign in to the Holidu Host platform.
• If the email address is not added as a collaborator, login will not be possible, even if password reset steps are completed.
• To verify, add, or update collaborator permissions, the main account holder should go to account settings and manage collaborators.
• If you believe you should have access but cannot log in, contact the main account holder to confirm your collaborator status or have your email added as a collaborator.

Summary

• Follow device-specific troubleshooting steps: reinstall the app, check date and time settings, and reset your password if needed.
• Ensure you are logging in from the correct website (for hosts).
• Access requires the main account email or verified collaborator permissions. Coordinate with the main account holder as needed.
• For issues beyond these steps, reach out to Holidu support.