Non-Refundable Policy FAQ

Welcome to the FAQ on the Non-Refundable Policy. As a Holidu host, you can offer this policy alongside your standard cancellation rules to attract guests with firm travel plans and reduce the risk of last-minute cancellations. This FAQ provides clear answers on how the policy works and how to set it up.

What Is the Non-Refundable Policy?

The Non-Refundable Policy lets you offer an alternative cancellation option in addition to your standard cancellation policy, aimed at guests with firm travel plans. Guests opting for this policy receive a discount between 5% and 20% on their booking.

Benefits of the Non-Refundable Policy

• Booking appeal: Attract guests who are confident in their travel plans with a discounted rate.
• Cancellation protection: If a guest with this policy cancels, a 100% cancellation fee applies, so the booking value is not lost to a late cancellation.

How Does the Non-Refundable Policy Work?

During the booking process, guests will see your standard cancellation policy along with the Non-Refundable option if it is activated. The Non-Refundable rate applies the discount you have set to the booking price. If a guest cancels, the 100% cancellation fee applies, so the booking is paid out as planned.

How Can I Set Up the Non-Refundable Policy in My Holidu Account?

Follow these steps to enable the Non-Refundable Policy:

Step 1: Log in to Your Holidu Host Account

Access your Holidu Host Account through the website or app. Click on "Properties" and select the property you wish to update.

Step 2: Navigate to Opportunities

Go to "Opportunities" on the left-hand menu.

Step 3: Click on "Configure"

Find "Secure your earnings with a Non-Refundable policy" and select "configure". Alternatively, under the section "Cancellation Policies" in the left-side menu, go to "Cancellation Policies" and configure the Non-Refundable policy.

Step 4: Set the Discount

Configure the policy details and choose between 5%, 10%, 15%, or 20% discount options.

Step 5: Save Your Changes

Click "Activate" to apply your settings and enable the Non-Refundable Policy for your property.

Frequently Asked Questions

Which distribution channels offer the Non-Refundable Policy?

The Non-Refundable Policy is available on Holidu, all white-labels, the Holidu website, and Airbnb. It will soon be available on Booking.com.

Can the Non-Refundable Policy combine with other discounts?

Yes, the Non-Refundable Policy can be combined with other discounts, with the exception of new-listing promotions on Holidu and Airbnb.

Will there be changes in payment schedules?

No, payment schedules remain unchanged. Payouts occur two days before arrival, and up to three days after check-in for last-minute bookings.

What happens if a host needs to cancel a booking?

Standard cancellation procedures apply, including guest relocation and any applicable penalties. The Non-Refundable Policy does not alter host cancellation obligations.

Are Non-Refundable Policy rates always visible to guests on Airbnb?

No, Non-Refundable Policy rates are visible only for checkouts within 60 days on Airbnb.

What discount percentage should I choose?

You can choose between 5%, 10%, 15%, or 20% discount options. Consider your property type, location, occupancy rates, and competitive market conditions when deciding which discount to offer.

Can guests change their mind and opt out of the Non-Refundable Policy after booking?

The Non-Refundable Policy terms are locked in at the time of booking. Guests who select this option cannot switch to a different cancellation policy after confirmation.

How does the 100% cancellation fee work in practice?

If a guest with a Non-Refundable Policy booking cancels, you retain 100% of the booking amount as a cancellation fee. This means you keep the full payment and the booking value is not at risk.

Summary

By offering the Non-Refundable Policy, you can attract guests with fixed travel plans and protect your booking value if they cancel. The combination of a discounted rate and guaranteed payment creates a win-win scenario: guests save money with their booking, and you gain protection against last-minute cancellations. Activate this policy today in your Holidu Host Account to start maximizing your earnings.