Non-Refundable Policy FAQ

Welcome to our FAQ on the Non-refundable policy. As a Holidu Host, you can enhance your booking strategy and secure your earnings with this policy. 

This FAQ provides clear answers on how the policy works and how to set it up effectively.

What Is the Non-Refundable Policy?

The Non-refundable Policy allows you to offer an alternative cancellation option alongside your chosen standard cancellation policy, specifically for guests with firm travel plans. Guests opting for this policy receive a discount between 10% and 20% on their booking.

Benefits of the non-refundable policy include:

• Increased Bookings: Attract guests who are confident in their travel plans.
• Revenue Security: Guarantee payouts from non-refundable bookings, ensuring consistent income.

How Does the Non-Refundable Policy Work?

During the booking process, guests will see your selected cancellation policy, along with the non-refundable option if it is activated. This policy applies the discount you have chosen to their booking price. If a guest cancels, a 100% cancellation fee will be charged, ensuring that your income is secured regardless of any changes in their plans.

Example of Holidu.com booking page

How Can I Set Up the Non-Refundable Policy in My Holidu Account?

Follow these steps to enable the non-refundable policy:

1. Log In to Your Holidu Host Account: Access your Holidu Host account through the website or app.
2. Select Your Property: Click on “Properties” and select the property you wish to update.
3. Navigate to Opportunities: Go to “Opportunities” on the left-hand menu.

1. Also in the section “Cancellation Policies”: on the left-side menu, go to “Cancellation Policies” and configure the Non-Refundable policy. 
2. Activate the Policy: Find “Secure your earnings with a Non-Refundable policy” and select it.
3. Configure the Policy Details: Click “Configure” to view the policy.

1. Select Your Discount: Choose from 10%, 15%, or 20% discount options.
2. Save Your Changes: Click “Activate” to finalize and apply your settings.

Frequently Asked Questions

Which distribution channels offer the Non-Refundable Policy?
The non-refundable policy is available on Holidu, all white-labels, the Holidu website, Airbnb, and will soon be available on Booking.com.

Can the non-refundable policy combine with other discounts?
Yes, except when used with new listing promotions on Holidu and Airbnb.

Will there be changes in payment schedules?
No, payment schedules remain unchanged. Payouts occur two days before arrival and up to three days after check-in for last-minute bookings.

What happens if a host needs to cancel a booking?
Standard cancellation procedures apply, including guest relocation and any applicable penalties.

Are Non-refundable Policy rates always visible to guests on Airbnb?
No, these rates are visible only for checkouts within 60 days.

By incorporating the Non-Refundable Policy, you can secure your revenues and attract guests with fixed travel plans. 

We hope this FAQ provides you with the information needed to implement this option successfully. 

Thank you for choosing Holidu as your partner in vacation rental management.