How can I add arrival instructions?

Providing clear arrival instructions ensures that your guests have a smooth check-in experience. You can set up and update the Arrival Information in your Holidu account by following these steps.

Step-by-step guide to add arrival instructions

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click on Configuration.
3. Scroll down and select Arrival Information.
4. In the Contact Information section, click Edit to update the details of the person responsible for check-in (name, phone number, and email).
5. In the Arrival Information section, click Edit to add or update details such as:
   • Key collection information
   • Directions to the property
   • Any other special check-in instructions

Improve your instructions with AI

While editing, you'll see an "Improve with AI" button. This tool rewrites your check-in instructions into a clear, structured format that guests will automatically receive in their confirmation emails.

Translate your arrival information

After saving, you'll be prompted to use the Language Selector to translate your instructions into all supported languages. If the guest's language is available, they will automatically receive the translated version.

Important things to know

• The information you add in the Arrival Information section is automatically sent to your guests after they confirm a booking.
• If you update arrival details after bookings have already been made, you must inform those guests personally about the changes.