You can configure amenities in your Holidu host account. Log in, select the property you want to update, scroll down to "Amenities", and select or unselect the options that apply. Changes are saved automatically.

How do I configure amenities on Holidu?

1. Log in to your Holidu host account.
2. Select the property you want to modify.
3. Scroll down and click on "Amenities".
4. Activate or deactivate amenities by selecting or unselecting them.
5. Your changes are saved automatically. Allow up to 24 hours for the updates to appear on the platforms where your listing is distributed.
6. Update your property description if needed so it matches your amenities.

Which amenities do guests ask about most before booking?

Guests often want more details before they book. These are the amenities our Customer Service team receives the most questions about:

• Wi-Fi: Is it suitable for video calls and remote working?
• Pets: If pets are allowed, specify the accepted number or type of pet.
• Baby equipment: Are cots and high chairs always available, or can they be requested? How many are there, and is there an extra fee?
• Bicycle or motorbike storage: How many vehicles fit, and is the storage inside, outside, or sheltered?
• Early check-in and late check-out: Is there an extra charge?
• Air conditioning: Which rooms have it? Note that air conditioning can only be configured if it is available throughout the property.
• Parking: Is it at the property or nearby? Are the spaces shared or private?
• Accessibility: Is there step-free access, and is the interior suitable for guests with reduced mobility? Is there a lift?
• Heated pool: Is it heated all year round, and is there an extra charge?
• Shared pool: How many other guests share it?

Offering amenities for free where possible makes your property more attractive. Fees can put guests off, so configure the amenities you provide at no cost. If an amenity cannot be configured, describe it in your property description text instead.

What rules apply to configured amenities?

Any amenity you configure must be available for free and at all times. The only exception is items with a configurable fee, such as high chairs, baby cots, towels, or bed linen, which you can set up as fee-based options. If an item is only available for a fee, it counts as an optional add-on rather than an amenity. Add-ons cannot be configured as amenities, so they will not be filterable on booking platforms.

What should I do if an amenity change affects existing bookings?

Accurate configuration protects you from booking cancellations and compensation claims. If a change affects a future guest, follow these steps:

• Inform every guest who would be negatively affected by the change.
• Ask for written confirmation that they still wish to stay, and set a clear deadline for their reply.
• If the guest refuses the new configuration, grant them a free cancellation, because you cannot provide what they booked.
• You may offer a small discount to make up for the change and keep the booking.

For more help, visit the Holidu Help Center or browse all help topics.