Service Animals

At Holidu, we believe in inclusivity and want all guests to feel welcome — including guests who rely on service animals. As a host, you cannot discriminate against guests who need a service animal, and you must accommodate them just as you would any other guest. By accommodating guests with service animals, you help create an inclusive and respectful environment for everyone.

What Is a Service Animal?

A service animal is not a pet — it's a specially trained companion that helps individuals with disabilities by performing specific tasks to support their daily lives. The most common service animals are dogs, and some examples include:

• Guide dogs for the blind or visually impaired
• Hearing alert dogs for the deaf or hard of hearing
• Seizure alert dogs for people with epilepsy
• Assistance dogs for a variety of other needs

Service animals are not considered pets. This means they are allowed on your property even if your holiday home isn't typically pet-friendly.

What This Means for You as a Host

• No Extra Charges: Since service animals aren't pets, you cannot charge an additional fee for them. This includes pet fees and extra cleaning charges.
• Accessibility: Service animals must be allowed in all areas of the property that are open to guests. You should not refuse access to a guest with a service animal based on your pet policy.
• Legal Compliance: According to the UN Convention on the Rights of Persons with Disabilities (CRPD), people with disabilities must be granted equal access to public and private spaces, which includes holiday homes. As a member of the European Union, this regulation applies to you. Learn more about the UN Convention on the Rights of Persons with Disabilities (CRPD).

European Laws on Service Animals

Service animal regulations vary across Europe. Review the specific laws for your country:

• Germany
• Austria
• Italy
• Spain
• Portugal
• France
• Netherlands
• Greece

Key Takeaways

• Service animals are working animals, not pets, and must be accommodated without additional charges
• You cannot refuse access or impose restrictions based on your pet policy
• Equal access to your holiday home is a legal requirement under European disability rights laws
• Check your country's specific regulations to ensure full compliance

If you have any questions about accommodating guests with service animals, your local Holidu team is here to help. We're committed to making your holiday home as welcoming and inclusive as possible.