If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Instructions

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios.

Scenario A: The Address is Wrong in Holidu App

If the address listed in the Holidu App is incorrect:

• Edit the address fields directly in the PMS.
• Adjust and verify the pin coordinates as prompted.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The Address is Correct in Holidu App, but Wrong in Portal(s)

If the address in the Holidu App is correct but appears incorrectly on other booking platforms:

• Indicate which portal or portals have the issue (one, more, or all).
• You do not need to re-enter the address since the address in the Holidu App is correct.
• If Booking.com is selected, you will be required to upload a utility bill.

Finalizing Your Request

Submit your request or save changes as prompted. No additional steps are required once the change is submitted.

Documentation Requirements

A recent utility bill is mandatory to process changes for external channels, especially Booking.com. Ensure that your utility bill documents are clear, legible, and display your property address.

Processing Times

Update timelines vary depending on where your property is listed:

• Holidu group sites: Instant update after saved by host
• Airbnb and Booking.com: Typical update times of 7-14 days

Please note that changes submitted to external channels like Booking.com and Airbnb may take up to two weeks to appear. During this grace period of 24 hours following submission, you can make additional adjustments if needed.

Best Practices

• Double-check address format and pin location before submitting to avoid delays.
• Ensure utility bill documents are clear and legible for faster processing.
• If you need to update your address urgently and it affects guest communications, consider notifying guests about any ongoing updates.