If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. This guide walks you through the process of editing your property address and understanding the timelines for updates across different platforms.

Step-by-Step Instructions

How to Edit Your Property Address

1. Navigate to the Location tab of your property in the PMS.
2. Review the current address details displayed in your account.
3. If you identify an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios that best describes your situation.

Address Correction Scenarios

Scenario A: The Address is Wrong in Holidu App

If the address information is incorrect in the Holidu App itself, follow these steps:

• Edit the address fields directly with the correct information.
• Adjust and verify the Pin coordinates as prompted to ensure accurate location mapping.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The Address is Correct in Holidu App, but Wrong in Portal(s)

If your Holidu App address is accurate but appears incorrectly on one or more booking portals, follow these steps:

• Indicate which portal or portals have the incorrect address (whether it is one portal, multiple portals, or all portals).
• You do not need to re-enter the address since the information in the Holidu App is already correct.
• If Booking.com is selected as one of the affected portals, you will be required to upload a utility bill.

Submitting Your Request

After selecting your scenario and providing the necessary information, submit your request or save your changes as prompted. Once submitted, no additional steps are required from your end.

Documentation Requirements

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. When uploading documentation, ensure that:

• The utility bill clearly shows your property address.
• The document is legible and easy to read.
• The bill is recent and dated within an acceptable timeframe.

Processing Times

The time it takes for your address updates to appear depends on which platforms are affected:

Instant Updates:

• Holidu booking platform and other Holidu group sites update immediately after you save your changes.

Delayed Updates:

• Airbnb and Booking.com typically process updates within 7 to 14 days.

Please note that there is a 24-hour grace period during which you can make corrections. Plan your address updates accordingly, especially if you have upcoming bookings.

Best Practices for Address Changes

To ensure your address updates are processed smoothly and accurately, consider the following recommendations:

• Double-check the address format and Pin location before submitting your request to avoid errors.
• Ensure all uploaded documents are clear, legible, and contain all required information.
• If the address change affects external channels, allow time for processing before expecting updates to appear on those platforms.
• If you have upcoming guests or bookings, consider notifying them if there are any temporary discrepancies while updates propagate across platforms.

Summary

Editing your property address is a straightforward process that can be completed directly through your Holidu account. Whether you need to correct information in the Holidu App or report issues on external booking portals, the system guides you through the appropriate scenario. Remember to provide necessary documentation when required and allow time for updates to appear on all platforms. If you have any questions about the process, our support team is here to assist you.