Keeping your property address accurate is essential for guests to find your property easily, for smooth check-ins, and for correct listings across every booking channel. If you notice an incorrect address linked to your property, you can correct or report the issue directly in your Holidu PMS account. This guide explains how to edit a property address, which scenario applies to your situation, and what to expect when processing times.

How to Edit Your Property Address in the Holidu PMS

Follow these steps to review and edit your property address:

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. Select the scenario that matches your situation (see below).

Choose the Right Scenario

After you click Fix or report an issue, you will be asked to select one of the following scenarios:

A. The address is wrong in the Holidu App

Choose this option if the address stored in your Holidu account is incorrect.

• Edit the address fields directly.
• Adjust or verify the Pin coordinates as prompted, so the map location matches your property.
• Upload a recent utility bill that clearly shows the property address. This document is required to verify the change for external channels.

B. The address is correct in the Holidu App, but wrong in portal(s)

Choose this option if your address is accurate in Holidu, but an external booking portal displays incorrect information.

• Indicate which portal or portals have the issue: one, more, or all.
• You do not need to re-enter the address, since the address in the Holidu App is already correct.
• If Booking.com is selected, you will be required to upload a recent utility bill.

Important Requirements and Processing Times

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. Make sure the document shows your property address and is up to date.

A 24-hour grace period applies to address corrections. Please review all details carefully before submitting to avoid delays.

Processing times depend on where your property is listed:

• Holidu group sites: Updates are applied instantly after you save the changes.
• Airbnb and Booking.com: Typical update times are 7 to 14 days.

Once your change has been submitted, no additional steps are required from you.

Best Practices for Updating Your Property Address

• Double-check the address format and the Pin location before submitting your request.
• Make sure your utility bill is clear, legible, and recent.
• If an external channel shows the wrong address and the update is still pending, consider informing upcoming guests about the ongoing update so they can reach their destination without confusion.