Why is my payment still pending after a guest cancels a non-refundable booking?

When a guest cancels outside the free cancellation period, Holidu must complete an accounting adjustment to make sure your payout is processed correctly. This usually takes up to 72 hours, but it may take a little longer during peak travel seasons.

What to do if your payment is still pending after 72 hours?

If more than 72 hours have passed and your payment is still pending, please use this link: https://host.holidu.com/app/assistant

Make sure to include all requested information so our agents can assist you as efficiently as possible.

Why is there a deduction from the original payout?

• The initial payout for each booking is based on the total amount paid by the guest at the time of booking.
• If the booking is cancelled, the payout is recalculated to reflect the cancellation.
• Cleaning fees and other extra charges are often refunded to the guest if the booking is cancelled before check-in, so your final payout may be lower than initially calculated.

Important considerations

• Accounting adjustments after cancellations are standard practice. They ensure correct payments and compliance with Holidu's policies.
• During peak travel seasons, processing can take longer than the usual 72 hours.
• If you experience a longer delay, contact Customer Service and provide specific booking details for a faster resolution.

Need more help?

If your payment is still pending after 72 hours, visit the Holidu host assistant with your booking details so our team can review your case.