When a guest cancels outside the free cancellation period, Holidu must complete an accounting adjustment to ensure your payout is processed correctly. This processing typically takes up to 72 hours but may require a bit more time during peak seasons.

Understanding Payment Processing After Cancellations

When a non-refundable booking is cancelled by a guest, your payment doesn't immediately disappear or get rejected. Instead, Holidu's system recalculates your payout based on your cancellation policy and the terms of the booking. This adjustment ensures that both you and the guest receive the correct amounts according to your chosen policy.

The initial payout shown in your account reflects the total amount the guest paid at the time of booking. Once a cancellation occurs, the system must process several steps:

• Verify the cancellation request and timing
• Apply your cancellation policy rules
• Calculate refund amounts for the guest, if applicable
• Determine your final payout amount
• Process the adjusted payment to your account

This entire process typically completes within 72 hours from the cancellation date.

Why Your Payout May Be Lower Than Expected

The final payout for a cancelled booking is often lower than the initial amount shown because refundable charges are returned to the guest. Common deductions include:

• Cleaning fees that were included in the booking
• Service fees or platform charges
• Additional guest fees or taxes
• Portions of the booking amount covered by your cancellation policy

Your cancellation policy determines exactly what you retain from the booking. Review your policy settings to understand how much you keep from cancellations at different stages.

Peak Season Processing Delays

During high-demand travel periods, Holidu processes significantly more bookings and cancellations. This increased volume can extend the standard 72-hour processing window. If your cancellation occurs during a peak season (holidays, summer months, or major events), allow additional time for the accounting adjustment to complete.

What to do if your payment is still pending after 72 hours

If more than 72 hours have passed and your payment is still pending, please use this link: https://host.holidu.com/app/assistant

Make sure to include all requested information so our agents can assist you as efficiently as possible. When contacting support, have the following details ready:

• The booking confirmation number
• The guest's name or booking reference
• The cancellation date
• The original booking amount
• Any specific payment concerns you have

Frequently Asked Questions About Pending Payments

How long does the accounting adjustment take?

Most accounting adjustments complete within 72 hours. However, during peak seasons or if complications arise, processing may take longer. If your payment is still pending after 72 hours, contact Holidu support.

Will I lose money on a non-refundable booking cancellation?

Your earnings depend entirely on your cancellation policy. Non-refundable bookings typically mean you keep more of the payment, but the exact amount varies based on your specific policy settings and when the cancellation occurs.

Can I see the breakdown of my adjusted payout?

Yes, once the payment processes, you can view the transaction details in your Holidu account under your earnings or payment history section. This breakdown shows the original amount, deductions, and final payout.

What if my payment never arrives after 72 hours?

If your payment doesn't arrive after 72 hours, use the Holidu assistant link to report the issue. Provide complete booking details so the support team can investigate and ensure your payment is processed promptly.

Important Information About Your Account

Accounting adjustments after cancellations are a standard part of the booking process. They ensure correct payments and maintain compliance with Holidu's policies and applicable regulations. This protects both you and your guests by guaranteeing transparent, accurate financial transactions.

Always monitor your payment history regularly to track all adjustments and ensure your earnings match your expectations. If you notice discrepancies or have questions about specific deductions, reach out to Holidu support with your booking details for clarification.