As a host, you play a key role in giving your guests a great stay. Your responsibilities include communicating clearly with guests, keeping your calendar and listing accurate, providing receipts when requested, and avoiding cancellations. Following these guidelines helps you build trust, protect your property's performance, and create a smooth experience from booking to checkout.

What does a host's role involve on Holidu?

When you list your property on Holidu, you are providing a complete experience, not just a place to stay. The booking contract is between you (the host) and the guest, and Holidu acts as an intermediary. You, or a designated person, should be reachable during the guest's stay, either directly or through someone in charge of the property.

What are the booking guidelines for hosts?

How can I communicate with guests before arrival?

Contact your guests early to share arrival expectations. This creates a more personal experience and prevents confusion on the day they arrive. Consider including:

• Your estimated check-in time
• How guests can collect their keys
• Your house rules
• Any practical tips for getting to the property

How should I support guests during their stay?

Be ready to help if any issues come up at the property. Respond quickly to guest questions and problems so their stay remains stress-free. A fast response can turn a minor issue into a positive memory.

Why should I avoid cancelling bookings?

Cancellations disrupt travel plans for both you and your guests. They can also affect your property's performance in search results and may lead to penalties. Aim to avoid cancellations whenever possible, and only cancel when there is no other option.

How do I provide a receipt or invoice to a guest?

If a guest asks for a receipt, provide one showing the total amount paid. You can issue it with Holidu's tool. Follow the steps in our guide: How to issue an invoice for a guest.

Please note that Holidu only provides guests with a booking confirmation. The invoice you issue through Holidu is an individual fiscal document and should not be shared with guests.

What are the account configuration guidelines for hosts?

Who is responsible for the accuracy of my property information?

You are responsible for the accuracy of your property configuration and account settings. Holidu's local teams are happy to guide and assist you, but Holidu is not responsible for keeping your property's information and settings up to date. Everything that is configurable in your account can be updated by you quickly and easily.

How do I keep my calendar up to date?

As the host, you set your availability. Keep your calendar accurate and current to prevent double bookings. If your property becomes unavailable because of renovations, maintenance, or private use, block those dates right away. An up-to-date calendar makes the booking process smoother for you and your guests.

What should I do when I change my property details?

If you change amenities, sleeping arrangements, or other configurable settings, update your property description promptly. Learn how in our guide: How to generate your property description.

When critical information changes, such as a pool or Wi-Fi no longer being available or a change in bedroom configuration, it is your responsibility to inform guests with affected bookings. Holidu only steps in for very urgent cases, such as when the check-in date is extremely close.

How often should I update my rates?

Update your nightly rate, minimum stay, and extra fees well before upcoming seasons. Guests like to plan their holidays in advance, and timely updates help you attract bookings.

Please note that once a booking is confirmed, the booking price can no longer be changed.

Summary of host responsibilities

• Communicate arrival details with guests early
• Be reachable and respond quickly during the stay
• Avoid cancellations whenever possible
• Provide receipts or invoices when guests request them, without sharing the fiscal invoice
• Keep your calendar, property description, and settings accurate
• Inform guests about critical changes to their booked property
• Update rates and fees in advance of each season

Following these responsibilities helps you deliver great stays and build a strong reputation on Holidu. If you have further questions, browse the other articles in our Help Center for more guidance.