Where can you see your invoices?

As a Holidu host, you can view, filter, and download all of your invoices and payouts directly from your host account. This includes regular payout invoices, commission invoices, and cancellation fee invoices. Everything you need for your bookkeeping is in one place, under the Financials tab on the left-hand side of your dashboard.

Note: Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

Where to find your invoices and payouts

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Choose the section you need: invoices or payouts.

How to download your invoices

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. In the expandable menu, select My invoices. You will see all available invoices, including payout, commission, and cancellation invoices.
4. Filter by Booking ID (optional): Use the Booking ID filter to quickly find a specific invoice.
5. Apply date filters: Click Filters and choose the time period you want to review.
6. Bulk-download invoices: After applying your filters, click Bulk download to download the selected invoices.

Cancellation fee invoices are issued when a host cancels a guest booking. Where applicable, the fee is automatically deducted from your next available payout, so no manual bank transfer is needed.

How to download your payouts

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Open the payouts section to see your payout history.
4. Apply date filters to narrow the results to the period you need.
5. Download the payout documents you need for your records.

How to access your hosts' invoices in the PMS

If you manage properties through the Property Management System (PMS), you can access the invoices of each host you manage in the following way.

1. Log in to the PMS (Property Management System).
2. Go to Hosts.
3. Select the host whose invoices you want to view.
4. Click on the Invoices tab.

Step 1: Navigate to the invoices section

Once you have selected the host, open the Invoices tab to see all of their invoices.

Step 2: Search and download invoices

On the Invoices tab, you can:

• Filter by time period: Select the date range you need.
• Search by reservation: Enter the specific reservation number.
• Download invoices:
  • Individually: Click the download button for each invoice.
  • Bulk download: Select multiple invoices and download them all at once.

Important things to know

• Primary email access: Only the primary email on the account can access the Invoices and Payouts sections. Collaborators do not have this access.
• Bulk download availability: Bulk download is only available via a web browser. It is not supported on mobile devices or in the app.
• Date range limit: Before starting a bulk download, choose the date range for the invoices you want. This applies to the dates the invoices were issued. The range between the "From" and "To" dates cannot exceed 12 months.
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured policy. They cannot be accessed before that date.
• One host per account: Each Holidu account is registered to a single host, and co-registration is not possible. Invoices are issued in the name of the registered host and cannot be co-registered.

Need more help?

If you cannot find a specific invoice or payout, or you have a question that is not covered here, please ask our assistant. It can guide you through the next steps quickly.