Where can you see your invoices?

As a host on Holidu, you can access all your invoices directly from your account. This includes payout invoices, commission invoices, and cancellation fee invoices. Understanding where to find and download your invoices is essential for managing your finances and keeping your records organized.

How to access and download your invoices

Follow these steps to view and download your invoices:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My invoices from the expandable menu
4. You will see all your available invoices, including payout, commission, and cancellation invoices

Finding and filtering your invoices

Once you are in the invoices section, you can easily locate specific invoices using the following options:

• Filter by Booking ID: Use the Booking ID filter to quickly find a specific invoice related to a particular reservation
• Apply date filters: Click on Filters and choose the time period you want to review. The date range between your "From" and "To" dates cannot exceed 12 months
• Bulk download invoices: After applying your filters, click Bulk download to download multiple invoices at once. This feature is available on web browsers only and is not supported on mobile devices or the Holidu app

Note: Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured. They will not be accessible before this date.

How to download your payouts

Your payout information is also located in the Financials section. To access your payouts:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select the payout section from the expandable menu
4. Here you can view all your payout history and related details

You can filter and download your payout records using the same filtering options available for invoices, allowing you to organize your financial records by time period and specific transactions.

Understanding cancellation fee invoices

Cancellation fee invoices are issued when you cancel a guest booking. The cancellation fee is automatically deducted from your next available payout where applicable, so no manual bank transfer is required from you. These invoices appear in your My invoices section and can be downloaded along with your other financial documents.

How to access your managed hosts' invoices (PME account)

If you manage other hosts through your Holidu account, you can access their invoices by following these steps:

1. Log in to your Holidu account
2. Click on Hosts in the left-hand menu
3. Optionally, use the Host name, email, or ID filter to find a specific managed host
4. Click on the host you want to view from the list
5. Select the Invoices tab on that host's page
6. Use the Booking ID filter to find specific invoices if needed
7. Click on Filters and select the time period you want to review
8. Click Bulk download after applying your filters to download the selected invoices

This feature allows you to efficiently manage invoices for all your hosted properties from a single dashboard.

Important considerations

• Primary email access: Only the primary email address on your account can access the Invoices and Payouts sections. Collaborators with additional access do not have permission to view these financial documents
• Bulk download availability: Bulk download functionality is available only through web browsers. Mobile devices and the Holidu app do not support this feature
• Date range limitations: When performing a bulk download, the date range between your selected "From" and "To" dates cannot exceed 12 months
• Invoice visibility: Invoices only appear on the platform starting from the day guests lose their right to free cancellation, based on your configured cancellation policy
• Single host registration: Each Holidu account is registered to a single host, and co-registration is not possible. Invoices are issued in the name of the registered host and cannot be co-registered

Need additional help?

If you have questions about your invoices, payouts, or accessing your financial information, our support team is ready to assist you through the chat assistant available in your account.