How can I contact Customer Service?

We're here to help! Our Customer Service team is available through multiple contact methods to assist you with any questions or concerns about your property, bookings, or account. When contacting us, please always provide your Property ID to help us locate your information quickly. If your request relates to a specific booking, please also include the Booking ID for faster and more accurate assistance.

Phone Support (Monday – Sunday)

Our phone lines are available 7 days a week. Hours and availability vary by language and the type of request you have. Choose the contact method that best matches your needs.

For Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Contact us for pre- and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Available: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

For Property Configuration & Listing Support

Contact us for help with amenities, property descriptions, pricing changes, and listing modifications.

Available: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

For Advanced Host Support

Contact us for complex or escalated property issues that require specialized assistance.

Available: 9:00 AM – 6:00 PM CET (Monday – Friday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Contact Us via WhatsApp

You can also reach our Customer Service team through WhatsApp for quick assistance via text messages.

WhatsApp Number: +49 1579 2347507

Available: 9:00 AM – 6:00 PM CET (Monday – Sunday)

Important information about WhatsApp contact:

• Text messages only – calls cannot be received via WhatsApp
• Always include your Property ID and Booking ID in your message
• This WhatsApp number is exclusively for hosts – please do not share it with guests

Tips for Contacting Us

To ensure we assist you as quickly and effectively as possible, follow these recommendations when reaching out:

• Provide your Property ID: This helps us locate your property information immediately
• Include your Booking ID: If your inquiry is related to a specific booking, this speeds up our response
• Choose the right support line: Select the phone line that matches your issue type for faster resolution
• Be clear and detailed: Describe your issue thoroughly so we can provide the most accurate assistance
• Check our availability: Note the time zone (CET) and hours for your preferred contact method

Why Multiple Contact Options?

We understand that different situations require different communication methods. Whether you prefer a direct phone conversation, quick WhatsApp messaging, or another channel, we've designed our support system to be accessible and convenient for you. Choose the method that works best for your needs and we'll be ready to help.