How can I contact Customer Service?

We're here to help! Our Customer Service team is available through multiple contact methods to assist you with any questions or concerns about your property, bookings, or account. To ensure we resolve your issues quickly and efficiently, please have your Property ID ready when contacting us. If your inquiry relates to a specific booking, please also provide your Booking ID.

Phone Support

Reach our team by phone during business hours. We offer support in multiple languages with different availability depending on your inquiry type:

Availability by Request Type

For Bookings, Cancellations, or Guest Information:
Monday – Friday: 8:00 a.m. – 10:00 p.m. CET (German, English, Italian, Spanish, French)
Monday – Friday: 09:30 a.m. – 5:00 p.m. CET (Dutch, Greek, Portuguese)

For Listings, Configuration, or Payouts:
Monday – Friday: 09:30 – 13:00 and 14:00 – 17:00 CET (all languages)

Phone Numbers by Language

• Germany (Deutsch): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italiano): +39 0471 1804166
• Spain (Español): +34 871 550 571
• France (Français): +33 5 16 63 60 78
• Netherlands (Nederlands): +31 20 249 1263
• Greece (Ελληνικά): +30 21 1199 6214
• Portugal (Português): +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team via WhatsApp for quick assistance. Please note that this channel is for text messages only—we cannot receive calls through WhatsApp.

WhatsApp Availability

Monday – Friday
09:00 – 13:00 CET
14:00 – 18:00 CET

WhatsApp Number

+49 1579 2347507

Important WhatsApp Guidelines

• Always include your Property ID and Booking ID in your message for faster resolution
• This WhatsApp number is exclusively for hosts—please do not share it with your guests
• Text messages only; phone calls cannot be received via this channel

Holidu Assistant

For additional support and resources, you can also access the Holidu Assistant through your host dashboard. This tool provides quick answers to common questions and guides you through various host-related processes.

Getting the Most from Your Support Request

To help us assist you more quickly and accurately:

• Have your Property ID ready for all inquiries
• Include your Booking ID if your request involves a specific reservation
• Clearly describe your issue or question
• Contact us during your preferred channel's business hours for faster response times

Weekend and Emergency Support

For emergency situations that occur outside regular business hours or on weekends, please visit our help center for information on how to reach emergency support and what qualifies as an urgent matter.

Our team is committed to providing you with the best possible support to help manage your property successfully on Holidu.