How Can I Contact Customer Service?

At Holidu, we're here to help you with any questions or concerns about your hosting experience. We offer multiple convenient ways to reach our Customer Service team, so you can choose the method that works best for you. Whether you need assistance with bookings, property management, or complex hosting issues, we're available to support you.

Important Information Before Contacting Us

To help us assist you more quickly and efficiently, please have the following information ready when you contact our team:

• Property ID – This is essential for all inquiries and helps us locate your property information instantly
• Booking ID – Include this if your request is related to a specific booking, enabling us to provide faster and more accurate support

Contact Methods

Phone Support

Our phone support team is available 7 days a week. Hours and phone numbers vary depending on the type of support you need.

For Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Available for pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

For Property Configuration & Listing Support

Contact us for assistance with amenities, property descriptions, pricing changes, and other listing modifications.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

For Advanced Host Support

Reach out for complex or escalated property issues that require specialized assistance.

Hours: 9:00 AM – 6:00 PM CET (Monday – Friday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp Messaging

You can also reach our Customer Service team via WhatsApp for quick support through text messages.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

WhatsApp Number: +49 1579 2347507

Important WhatsApp Guidelines

• Text messages only – voice calls cannot be received via WhatsApp
• Always include your Property ID and Booking ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts – please do not share it with guests

Holidu Assistant

For quick answers and self-service support, you can also access the Holidu Assistant within your host account at: https://host.holidu.com/app/assistant

Why Choose Holidu's Support?

Our dedicated Customer Service team is trained to handle all aspects of your hosting journey. Whether you have questions about managing your bookings, optimizing your listing, handling payments, or navigating complex situations, we're committed to providing you with professional, responsive support in your preferred language.

What to Expect When You Contact Us

When you reach out to our Customer Service team, you can expect:

• Quick response times during business hours
• Professional assistance from trained support specialists
• Multilingual support in 7 different languages
• Efficient resolution of your questions or concerns
• Clear explanations and guidance tailored to your specific situation

Contacting Us During Different Time Zones

All our support hours are listed in Central European Time (CET). Please note that CET observes daylight saving time, so times may shift between Central European Time (CET) in winter and Central European Summer Time (CEST) in summer. Check your local time to ensure you're calling during available hours.

Summary of Contact Options

To make it easy, here's a quick overview of your contact options:

• Phone: Available 7 days a week in 7 languages for booking and listing support; weekdays only for advanced support
• WhatsApp: Quick text-based support available 9:00 AM – 6:00 PM CET daily
• Holidu Assistant: Self-service help available 24/7 within your host account

We're committed to providing you with the support you need to succeed as a Holidu host. Don't hesitate to reach out – we're here to help!