How can I contact Customer Service?

We're here to help! Our Customer Service team is available through multiple channels to assist you with any questions or concerns about your listings, bookings, or account. To ensure we can help you as quickly as possible, please have your Property ID ready when you contact us. If your inquiry relates to a specific booking, also provide your Booking ID.

Holidu Assistant

The fastest way to get support is through the Holidu Assistant, available directly in your host dashboard. Access it anytime at https://host.holidu.com/app/assistant. The Holidu Assistant can answer common questions and help resolve many issues instantly, without waiting for a team member.

Phone Support

Speak directly with our Customer Service team by phone. We offer support in multiple languages with varying availability depending on your request type.

Support Hours and Languages

Language	Phone Number	Bookings & Cancellations	Listings & Configuration
German	+49 89 628 26202	Monday–Friday: 8:00 a.m.–10:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET
English	+44 7460 699157	Monday–Friday: 8:00 a.m.–10:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET
Italian	+39 0471 1804166	Monday–Friday: 8:00 a.m.–10:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET
Spanish	+34 871 550 571	Monday–Friday: 8:00 a.m.–10:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET
French	+33 5 16 63 60 78	Monday–Friday: 8:00 a.m.–10:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET
Dutch	+31 20 249 1263	Monday–Friday: 9:30 a.m.–5:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET
Greek	+30 21 1199 6214	Monday–Friday: 9:30 a.m.–5:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET
Portuguese	+351 92 324 1556	Monday–Friday: 9:30 a.m.–5:00 p.m. CET	Monday–Friday: 9:30 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. CET

WhatsApp Support

For quick text-based support, you can message our Customer Service team via WhatsApp.

WhatsApp Details

• Number: +49 1579 2347507
• Availability: Monday–Friday, 9:00 a.m.–1:00 p.m. and 2:00 p.m.–6:00 p.m. CET
• Message Type: Text messages only (calls cannot be received via WhatsApp)

WhatsApp Best Practices

• Always include your Property ID and Booking ID (if applicable) in your message
• Keep messages clear and concise to expedite resolution
• This WhatsApp number is exclusively for host support—do not share it with guests

Emergency Support

If you experience an on-site emergency during weekends or outside regular support hours, special assistance is available. For more information on emergency contacts and procedures, see emergency support resources below.

Tips for Contacting Customer Service

To help us assist you more efficiently, follow these guidelines when reaching out:

• Have your Property ID ready for all inquiries
• Include your Booking ID if the issue relates to a specific reservation
• Clearly describe your question or concern in as much detail as possible
• Specify which contact method works best for your situation (Holidu Assistant for instant help, phone for complex issues, WhatsApp for quick messages)
• Contact us during the appropriate support hours for your request type to avoid delays

Which Contact Method Should I Use?

Choose the contact method that best fits your needs:

• Holidu Assistant: Best for quick answers, account questions, and common issues. Available 24/7 in your dashboard.
• Phone: Best for complex issues, urgent matters, or if you prefer speaking directly with a team member. Extended hours available for booking-related questions.
• WhatsApp: Best for quick messages during business hours or if you prefer text-based communication. Perfect for following up on previous conversations.

Related Resources

• Who can I contact in case of an emergency during the weekend?
• How can I get support with an on-site emergency?

We're committed to providing you with the support you need. Don't hesitate to reach out through any of these channels—our Customer Service team is ready to help.