How can I contact Customer Service?

We're here to help you whenever you need assistance. Whether you have questions about your listings, bookings, payouts, or any other concerns, our Customer Service team is available through multiple convenient contact methods. To help us assist you faster, please have your Property ID and Booking ID (if applicable) ready when you reach out.

Holidu Assistant

For quick answers and support, you can access the Holidu Assistant directly through your host dashboard. This is often the fastest way to get help for common questions and issues.

Visit: Holidu Assistant

Phone Support

Our phone support team is available to assist you during specific hours. We offer support in multiple languages to better serve you.

Support Hours

For Bookings, Cancellations, or Guest Information:

• Monday – Friday: 8:00 a.m. – 10:00 p.m. CET
• Saturday – Sunday: 09:30 a.m. – 5:00 p.m. CET

For Listings, Configuration, or Payouts:

• Monday – Friday: 09:30 – 13:00 and 14:00 – 17:00 CET
• Saturday – Sunday: 09:30 – 13:00 and 14:00 – 17:00 CET

Phone Numbers by Language

Central European Languages:

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78

Additional Languages:

• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team via WhatsApp for text-based support. This is a quick and convenient way to communicate with us.

WhatsApp Contact Details

Number: +49 1579 2347507

Availability:

• Monday – Friday
• 09:00 – 13:00 CET
• 14:00 – 18:00 CET

Important WhatsApp Guidelines

• Text messages only – calls cannot be received via WhatsApp
• Always include your Property ID and Booking ID in your message for faster resolution
• This WhatsApp number is exclusively for host support. Please do not share it with guests

Emergency Support

If you need assistance with an on-site emergency or other urgent matters outside of regular support hours, we have additional resources available to help you.

Learn more about: Emergency support during weekends

Or: How to get support with an on-site emergency

Tips for Contacting Us

To ensure we can help you as quickly and effectively as possible, please follow these recommendations when contacting our Customer Service team:

• Have your Property ID ready – This helps us locate your account and listings immediately
• Include your Booking ID when applicable – If your inquiry relates to a specific reservation, provide this number
• Be clear about your issue – Describe what you need help with as concisely as possible
• Choose the right contact method – Use phone for urgent matters, WhatsApp for quick questions, or the Holidu Assistant for self-service support
• Note the support hours – Different types of inquiries have different availability windows

What to Expect When You Contact Us

Our Customer Service team is trained to address your concerns professionally and promptly. Whether you're contacting us about booking management, listing configuration, payout questions, or guest-related issues, we're committed to providing you with helpful and accurate information to keep your hosting experience running smoothly.