How can I contact Customer Service?

We're here to help! As a host, you have several convenient ways to reach our Customer Service team. Whether you need assistance with bookings, property settings, or other hosting concerns, we've made it easy to get in touch.

Before You Contact Us

To help us assist you quickly and efficiently, please have the following information ready:

• Property ID - This helps us locate your property information
• Booking ID - Include this if your request relates to a specific booking

Having these details on hand will allow our team to resolve your questions or concerns more promptly and accurately.

Contact Methods

Holidu Assistant

Start with our Holidu Assistant at https://host.holidu.com/app/assistant for quick answers and support.

Phone Support

Our phone lines are available 7 days a week. Operating hours and availability vary depending on your language and the type of request you have.

For Booking Inquiries, Payments, Modifications, Cancellations & Complaints

This line handles pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Available: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78

Available: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

For Property Configuration & Listing Support

Contact this line for assistance with amenities, descriptions, pricing changes, and listing modifications.

Available: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

For Advanced Host Support

This line is dedicated to complex or escalated property issues requiring specialized assistance.

Available: 9:00 AM – 6:00 PM CET (Monday – Friday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp

You can reach our Customer Service team via WhatsApp for text-based support. This is a convenient alternative to phone calls.

Available: 9:00 AM – 6:00 PM CET (Monday – Sunday)

WhatsApp Number: +49 1579 2347507

Important WhatsApp Guidelines

• Text messages only—calls cannot be received via WhatsApp
• Always include your Booking ID and Property ID in your message
• This WhatsApp number is exclusively for hosts. Please do not share it with guests

Choose Your Contact Method

Select the contact method that works best for you. Phone support is ideal if you prefer speaking directly with an agent, while WhatsApp is perfect for quick text-based questions when you're on the go. Our Holidu Assistant offers instant answers for common questions without waiting for an agent.

No matter which method you choose, our goal is to support your success as a host on Holidu.