You can contact the Holidu Customer Service team through the Holidu Assistant, by phone in several languages, or via WhatsApp. Phone lines and WhatsApp are available Monday to Sunday, with hours that vary by language and type of request. Always include your Property ID, and your Booking ID if your question concerns a specific booking.

Before You Contact Us: Information to Have Ready

To help us resolve your request quickly, please have the following details available:

• Property ID: Always provide this when contacting us. It helps us locate your information and resolve your questions more effectively.
• Booking ID: Include this if your request relates to a specific booking, such as a guest cancellation, a booking modification, or a payment question.

Option 1: Holidu Assistant

You can get help directly through the Holidu Assistant in your host account. It is a convenient first step for many common questions and gives you quick access to the support you need.

Option 2: Phone Support

Our phone support is available seven days a week. Opening hours depend on the language you need and the type of request, so please check the relevant section below before calling.

Booking Inquiries, Payments, Modifications, Cancellations and Complaints

Use this line for pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Available 9:00 AM to 9:00 PM CET, Monday to Sunday, in the following languages:

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78

Available 9:00 AM to 6:00 PM CET, Monday to Sunday, in the following languages:

• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Property Configuration and Listing Support

Use this line for help with amenities, property descriptions, pricing changes, and other listing modifications.

Available 9:00 AM to 6:00 PM CET, Monday to Sunday, in the following languages:

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Advanced Host Support

Use this line for complex or escalated property issues that need more in-depth assistance.

Available 9:00 AM to 6:00 PM CET, Monday to Friday, in the following languages:

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Option 3: WhatsApp

You can also reach our Customer Service team via WhatsApp. This channel supports text messages only, so calls cannot be received through WhatsApp.

• Availability: 9:00 AM to 6:00 PM CET, Monday to Sunday
• WhatsApp number: +49 1579 2347507

Important:

• Always include your Booking ID and Property ID in your message.
• This WhatsApp number is exclusively for you as the host. Please do not share it with guests.

Tips for a Faster Response

• Have your Property ID and Booking ID ready before you reach out.
• Choose the channel that matches your request. For listing changes, use the property configuration line. For booking issues, use the booking inquiries line.
• Call during the opening hours listed for your language to avoid delays.
• Send one clear message per request on WhatsApp, including all relevant details.

If you need help choosing the right option, start with the Holidu Assistant, and our team will be glad to support you.