How to Close a Duplicated Property Listing on Booking.com

If you have a duplicated property listing on Booking.com, you can close it by removing all room types or units from the property. Follow the steps below to do this directly from the Booking.com Extranet.

Before You Start

Make sure you are removing the duplicate listing — not your active property. Take time to verify which property is the duplicate before proceeding with deletion.

Step-by-Step: Removing a Duplicated Property

Step 1: Log in to the Booking.com Extranet

Go to admin.booking.com and log in with your credentials. Use your host account email and password to access the Extranet dashboard.

Step 2: Select the duplicate property and navigate to Room Details

From the top menu, select the Property tab, choose the property you want to close, then select Room details. This may also appear as Property layout depending on your account view. Make sure you have selected the correct duplicate property.

Step 3: Find the room or unit to remove

In the list of room types, locate the room or unit you want to delete. Review all available rooms and units associated with this duplicate property.

Step 4: Delete the room or unit

Select the option to delete the room or unit and confirm the deletion. Once confirmed, the room or unit will be removed from your property page. Repeat this step for all remaining room types until the property has no active units.

Step 5: Retry publishing

Go back to your distribution channels and navigate to the Distribution channel tab of your property. In the error message displayed on the Booking.com channel, click on the link that allows you to retry publishing (marked as "click here"). It will then take a few minutes for your property to be published on Booking.com.

Important: Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. You will only see Edit or Upload photos options. You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out. Please wait until all guests have completed their stays before attempting to remove the unit.

Need Further Help?

If you are unable to remove the listing yourself or have questions about the process, contact Booking.com partner support directly through the Extranet inbox. Request the removal of the duplicated property, and their support team will assist you with the closure.