How to Close a Duplicated Property Listing on Booking.com

Overview

If you have a duplicated property listing on Booking.com, you can close it by removing all room types or units from the property. This guide will walk you through the process of deleting a duplicate listing directly from the Booking.com Extranet.

Before You Start

Before proceeding, ensure that you are removing the duplicate listing and not your active property. Double-check the property details to confirm you have selected the correct listing to close.

Step-by-Step Guide: Removing a Duplicated Property

Step 1: Log in to the Booking.com Extranet

Navigate to admin.booking.com and log in using your credentials.

Step 2: Navigate to Room Details

From the top menu, select the Property tab. Choose the duplicate property you want to close, then select Room details (this may also appear as Property layout depending on your account view).

Step 3: Locate the Room or Unit to Remove

In the list of room types, identify the room or unit you want to delete from the duplicate property.

Step 4: Delete the Room or Unit

Select the option to delete the room or unit and confirm the deletion. Once confirmed, the room or unit will be removed from your property listing.

Repeat this step for all remaining room types until the property has no active units. Once all units are removed, the property listing will be closed.

Step 5: Retry Publishing (If Applicable)

If you are distributing through another platform like Holidu, go back to the Distribution channel tab of your property. In the error message displayed on the Booking.com channel, click the link that allows you to retry publishing. It will take a few minutes for your property status to update on Booking.com.

Important: Handling Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. Instead, you will only see options to Edit or Upload photos.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out. Once all reservations are complete, you can proceed with the deletion steps above.

Need Further Help?

If you are unable to remove the listing yourself or have additional questions about closing your duplicated property, contact Booking.com partner support directly through the Extranet inbox. Request the removal of the duplicated property, and their support team will assist you.