Managing your collaborators on Holidu is simple once you understand what each type of collaborator can see and do. This guide explains how to manage collaborator access for your property, which permissions to grant for common roles such as cleaners, co-hosts, and property managers, and what data each permission level exposes. Use it to give each person the access they need, and nothing more.

Quick Reference: Common Collaborator Setups

Who needs access?	Recommended setup	What they can do
Cleaner or maintenance person	See availability	View when the property is occupied or available. Cannot see guest details or pricing.
Co-host or assistant	See availability and Viewing and creating bookings	View the calendar and full booking details, including guest names and contact information.
Someone who should receive booking notifications	Mark as secondary	Receive email and push notifications about bookings. This does not grant access to view anything in the system. Add other permissions if the person also needs to see data.
Someone managing property settings only	Property configuration	Edit property information, amenities, photos, and pricing. Cannot see bookings or the calendar.

Working With a Property Manager

If you work with a professional property manager, the recommended setup is for them to create a PME (Property Management Expert) account and establish a mandate relationship with your property. This gives them operational access designed for property management businesses.

If you prefer not to use the PME structure and want to give your property manager access as a collaborator, you can grant them all of the following permissions: Property configuration, See availability, Viewing and creating bookings, and Distribution and publication. This gives them full operational access to manage the property.

Note that collaborators can never access financial data such as invoices and payouts. Only the PME model allows you to grant invoice access to a property manager.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data:

• Calendar: Full access to booked, blocked, and available dates, including price details
• Bookings: Full booking information, including guest details, price breakdown, and payment status
• Financials: Invoices, payouts, and payment information
• Property configuration: Can view and edit all property settings
• Reviews: All guest reviews
• Collaborators: Can view and manage all property collaborators
• Notifications: Receives all notifications by email and push

Important: Only the primary collaborator can access payout details, invoices, and payment information. This account is legally linked to the property agreement with Holidu.

Permission Options Explained

When you add a collaborator, you can grant one or more of the following permissions. Each permission unlocks access to specific areas of your property management.

Property Configuration

This permission lets the collaborator manage the property details that appear to guests.

Can view or edit	Cannot access
Property descriptions and titles	Bookings
Photos (upload, delete, reorder)	Financial data (invoices, payouts)
Amenities and facilities	Distribution channels
Room and unit information	Guest information
Pricing and seasonal rates	Blocked dates management
Additional fees	Performance metrics
Arrival and check-in instructions	Collaborator management
Calendar sync setup (iCal import)	Publishing controls
Calendar export (iCal)

Limitations:

• The location is read-only once the property is published.
• You can configure iCal sync and export here, but viewing or managing blocked dates requires the Viewing and creating bookings permission.

Viewing and Creating Bookings

This permission gives the collaborator full operational access to reservations.

Can see	Can do
Full booking details	Create manual bookings
Guest name, email, phone, and address	Modify manual bookings
Complete price breakdown	Cancel bookings
Payout amounts	Update guest information on bookings
Commission details
Channel information
Booking history and modifications

Blocked dates: With this permission, the collaborator can view blocked dates along with their comments and notes, create blocked dates, edit blocked dates, and delete blocked dates that are not marked as immutable.

Cannot access: Property settings and descriptions, distribution channel management, and pricing configuration.

Notes:

• To see the calendar view, also grant the See availability permission.
• If the host has not completed KYC verification, guest contact details may be hidden until verification is complete.

See Availability

This is a read-only calendar view designed for people who need to know when the property is occupied without seeing sensitive details. It is ideal for cleaners, maintenance staff, or anyone who should not see financial or guest contact information.

Can see	Cannot see
Booking dates (check-in and check-out)	Guest name, email, or phone
Number of guests (adults, children, babies)	Price breakdown or totals
Booking status (confirmed or canceled)	Payout or commission information
Booking ID	Channel information
	Any financial data

Calendar access:

• Can view which dates are available and see blocked date ranges
• Can access the property in the system
• Cannot block or unblock dates, see comments or notes on blocked dates, manage iCal sync or export, edit property settings, or modify anything else

Distribution and Publication

This permission allows the collaborator to manage where your property is listed and how it is published.

Can view	Can modify
Connected distribution channels	Activate new channels (such as Airbnb and Booking.com)
Channel connection status	Deactivate existing channels
Sub-channel status	Enable or disable sub-channels
Cancellation policies per channel	Set cancellation policies
Channel pricing and markup details	Configure channel settings

Cannot access: Property descriptions and settings, bookings, the calendar and availability, guest information, and financial data such as invoices and payouts.

Mark as Secondary

This option lets the collaborator receive email and push notifications about bookings for this property. Only one account per property can be marked as secondary.

This option controls notifications only. It does not grant access to view or edit anything. To give the person actual access, also select one or more of the permissions described above.

Quick Comparison Matrix

Permission	Property settings	Bookings	Guest info	Booking prices	Calendar	Channels	Notifications
Property Configuration	Edit	No	No	No	No	No	No