Managing collaborators on your property is essential for delegating tasks and ensuring the right people have access to the information they need. This guide explains how to manage different types of collaborators and the permissions you can grant them.

Understanding Collaborator Types

Your property can have multiple collaborators, each with different levels of access based on their role and responsibilities. The primary collaborator (editor) has complete access to all property data, while other collaborators receive specific permissions tailored to their needs.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data, including:

• Full calendar access with booked, blocked, and available dates including price details
• Complete booking information including guest details, price breakdown, and payment status
• Financial data such as invoices and payouts
• All property configuration settings
• Guest reviews
• Collaborator management
• All notifications via email and push

The primary collaborator account is legally linked to your property agreement and is the only account that can access payout details, invoices, and payment information.

Permission Checkboxes Explained

When adding collaborators to your property, you can grant one or more permissions. Each permission provides access to specific areas of your property management dashboard.

Property Configuration

Grant this permission to collaborators who need to manage your property details and settings.

What they can view and edit:

• Property descriptions and titles
• Photos (upload, delete, and reorder)
• Amenities and facilities
• Room and unit information
• Pricing and seasonal rates
• Additional fees
• Arrival and check-in instructions
• Calendar sync setup (iCal import)
• Calendar export (iCal)

What they cannot access:

• Bookings
• Financial data such as invoices and payouts
• Distribution channels
• Guest information
• Blocked dates management
• Performance metrics
• Collaborator management
• Publishing controls

Important note: Location information is read-only if the property is already published. ICalendar sync and export can be configured with this permission, but viewing or managing blocked dates requires the "Viewing and Creating Bookings" permission.

Viewing and Creating Bookings

This permission allows collaborators to access and manage bookings and blocked dates on your calendar.

What they can see regarding bookings:

• Full booking details
• Guest name, email, phone, and address
• Complete price breakdown
• Payout amounts
• Commission details
• Channel information
• Booking history and modifications

What they can do:

• Create manual bookings
• Modify manual bookings
• Cancel bookings
• Update guest information on bookings
• View blocked dates with comments and notes
• Create blocked dates
• Edit blocked dates
• Delete blocked dates (if not immutable)

What they cannot access:

• Property settings or descriptions
• Distribution channel management
• Pricing configuration

Tip: To provide calendar view access, also grant the "See availability" permission alongside this one. If you haven't completed KYC verification, guest contact details may be hidden until verification is complete.

See Availability

This is a read-only calendar view designed for people who need to know when your property is occupied without accessing sensitive details.

What they can see regarding bookings:

• Booking dates (check-in and check-out)
• Number of guests (adults, children, and babies)
• Booking status (confirmed or canceled)
• Booking ID

What they cannot see:

• Guest name, email, or phone
• Price breakdown or totals
• Payout or commission information
• Channel information
• Financial data

What they can do regarding the calendar:

• View which dates are available
• See blocked date ranges
• Access the property in the system

What they cannot do:

• Block or unblock dates
• See comments or notes on blocked dates
• Edit property settings
• Manage iCalendar sync or export
• Modify any information

This permission is ideal for cleaners, maintenance staff, or anyone who needs to know when the property is occupied but should not see financial or guest contact details.

Distribution & Publication

Grant this permission to collaborators responsible for managing your distribution channels and publication settings.

What they can view:

• Connected distribution channels
• Channel connection status
• Sub-channel status
• Cancellation policies per channel
• Channel pricing and markup details

What they can modify:

• Activate new channels such as Airbnb and Booking.com
• Deactivate existing channels
• Enable or disable sub-channels
• Set cancellation policies
• Configure channel settings

What they cannot access:

• Property descriptions or settings
• Bookings
• Calendar or availability information
• Guest information
• Financial data such as invoices and payouts

Mark as Secondary

This option allows a collaborator to receive email and push notifications about bookings on your property. Only one account per property can be marked as secondary.

Important: This checkbox controls notifications only and does not grant access to view or edit any information. To give the person actual access to your property data, also select one or more of the permission options described above.

Common Use Cases and Recommended Setup

Different team members require different levels of access. Here are common scenarios and recommended permission configurations:

Cleaner or Maintenance Person

Grant the "See availability" permission. They can view when the property is occupied or available but cannot see guest details or pricing information.

Co-host or Assistant

Grant "See availability" plus "Viewing and Creating Bookings" permissions. They can view the calendar, access full booking details including guest names and contact information, and manage bookings as needed.

Someone Who Should Receive Booking Notifications

Mark them as secondary. This allows them to receive email and push notifications about bookings. If they also need to view or edit information, grant additional permissions accordingly.

Someone Managing Property Settings Only

Grant the "Property configuration" permission. They can edit property information, amenities, photos, and pricing but cannot see bookings or calendar data.

Property Managers

If you work with a professional property manager, the recommended approach is for them to create a PME (Property Management Expert) account and establish a mandate relationship with your property. This provides them with proper operational access designed for property management businesses.

Alternatively, if you prefer not to use the PME structure, you can grant your property manager all collaborator permissions: Property configuration, See availability, Viewing and creating bookings, and Distribution & publication. This provides full operational access to manage the property. Keep in mind that collaborators can never access financial data such as invoices and payouts—only the PME model allows you to grant invoice access to a property manager.

Permission Comparison Matrix

This table provides a quick reference for which permissions grant access to different areas of your property management dashboard:

Permission	Property Settings	Bookings	Guest Info	Booking Prices	Calendar	Channels	Notifications
Property Configuration	Edit	No	No	No	No	No	No
Viewing & Creating Bookings	No	Full	Yes	Full	Dates only	No	No
See Availability	No	Dates only	No	No	Read-only	No	No
Distribution & Publication	No	No	No	No	No	Full	No
Mark as Secondary	No	No	No	No	No	No	Yes

Financial Data Access

Only the primary collaborator (editor) can access financial information on your property. This includes:

• Invoices section
• Payouts section
• Payment status

No other collaborator, regardless of their permission configuration, can access these financial sections.

Note: Collaborators with the "Viewing and Creating Bookings" permission can see payout amounts and commission details displayed on individual bookings, but they cannot access the dedicated Invoices or Payouts sections where you view and download financial documents and payout history.

Getting Help

If you need assistance managing your collaborators or have questions about permissions, please use our contact form to reach our support team.