If a guest cancels their booking, the cancellation policy selected at the time of booking applies. Your payout depends on that policy and on when the cancellation happens. You do not need to issue a refund, because Holidu handles all refund processes automatically.

How are cancellations handled?

• The guest must cancel through the channel where they booked, such as Holidu, Airbnb, Booking.com, or Vrbo.
• The cancellation policy attached to the booking determines the guest's refund and your payout.
• You will receive an email notification once the guest cancels.

Where can I find the cancellation policy for a booking?

Log in to your Holidu account, go to the Bookings section, and open the booking. The cancellation policy is listed in the booking details.

What happens to my calendar after a cancellation?

Your calendar updates automatically once the cancellation is confirmed. The cancelled dates become available for new bookings.

For more host guides, visit the Holidu Help Center.