What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, the cancellation policy attached to that specific reservation determines both the refund they receive and your payout as a host. You don't need to process any refunds—Holidu handles this automatically according to the policy in place.

How Cancellations Are Processed

Guest Initiates the Cancellation

Guests must cancel their booking directly through the platform where they made the reservation (Holidu, Airbnb, Booking.com, Vrbo, etc.). The system automatically applies the cancellation policy linked to that booking.

Cancellation Policy Determines the Outcome

Each booking has a specific cancellation policy that defines whether the guest receives a full refund, partial refund, or no refund based on the timing of their cancellation. Your host payout is calculated according to this policy.

You'll Receive Notification

Once a cancellation is confirmed, you'll receive an email notification. You can log into your Holidu host account, navigate to the Bookings section, and view the cancellation details and any payout adjustments there.

What Happens to Your Calendar and Income

Your calendar updates automatically when a cancellation is confirmed—the dates become available for new bookings immediately. Your payout reflects the cancellation policy applied, whether that's a full amount retained, partial amount, or nothing depending on when the guest cancelled.

Finding Your Cancellation Policy Details

To review the specific cancellation policy for any booking, log into your Holidu host account, go to the Bookings section, and look for the Cancellation Policy information listed in each booking's details.

Key Points to Remember

• The cancellation policy selected at the time of booking applies to all refunds
• Holidu processes all refunds automatically—no action needed from you
• Your calendar updates instantly when a cancellation is confirmed
• Check your email and host account for cancellation notifications and payout details