Working Student Customer Happiness (German speaking) (f/m/d)

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  2. Working Student Customer Happiness (German speaking) (f/m/d)
Holidu is one of the fastest-growing travel tech companies worldwide. With more than $100M in funding to date and an international team of travel and technology enthusiasts, our mission is to finally make the search and booking of vacation rentals easy. With our search engine for vacation rentals Holidu we help travelers book the ideal accommodation for the lowest price, and through our software-and-service solution Bookiply we also support vacation rental owners in multiplying their bookings with less work. Do you want to have an impact on millions of travelers worldwide? Then pack your bag, hop on board and get ready for takeoff!

Your future crew

You will be part of an international, growing team of 7 people from all over the world, directly mentored by Lisa, the team lead for the Holidu Customer Happiness team. After an onboarding period in Munich this position can also be held remotely.

Besides making our customers happy, our team enjoys playing table soccer in their breaks and is well known for their delicious cakes and their amazing annually organized Customer Happiness brunch.

Your role in this journey

  • You will consult our German customers via phone, e-mail & Whats App and help them find their dream vacation rental.
  • You will support our customers in the booking process, with cancellations and rebookings.
  • You will communicate with our partners to provide the best customer service possible and solve all of our customers’ challenges.

Your backpack is filled with

  • Willingness to work at weekends.
  • Ongoing studies in Tourism, Business Administration, Languages or similar.
  • Fluency in German and good English skills. Any other language is a plus.
  • Friendly team work oriented personality and strong communication skills.
  • Customer focused mindset with good problem solving skills.
  • First experiences in customer service or in the hotel industry are a plus.

Our adventure includes

  • Fair salary for both voluntary & compulsory internships as well as working students.
  • Have an impact on the millions of people using our product every month.
  • Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.
  • Connect and have fun with international, diverse and yet like-minded people at work, regular events and weekly office days with your team.
  • Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu.

Want to travel with us?

Apply online on our career page! Your first travel contact will be Lucia from HR.

We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. If you have a disability or special need that requires accommodation, please let us know.

Location

Munich, Germany

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