(Junior) Customer Service Manager German speaking (f/m/d)

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  2. (Junior) Customer Service Manager German speaking (f/m/d)
Holidu is one of the fastest-growing travel tech companies worldwide. Our mission is to finally make the search and booking of vacation rentals easy. We are on this journey in an international team of travel and technology enthusiasts, each of us having an impact on millions of travelers and thousands of vacation rental owners. So, pack your bag, hop on board and get ready for takeoff!

Your future crew

You will be part of the Customer Happiness team that focuses on Bookiply, our software and service solution which helps vacation rental owners manage and distribute their properties more efficiently, on various channels. You will handle pre/post-booking requests received from both guests and homeowners and assist them throughout their journey. Besides making our customers happy, the Customer Happiness team enjoys playing table soccer in their breaks and is well known for their delicious cakes and their amazing annually organized Customer Happiness brunch.

Your role in this journey

  • You will consult our German customers via phone, e-mail & Whats App and help them find their dream vacation rental.
  • You will support our customers in the booking process, with cancellations and rebookings.
  • You will communicate with our partners to provide the best customer service possible and solve all of our customers’ challenges.
  • You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Bookiply product every day.
  • You will play an active part in finding ways to continuously improve our customer satisfaction score.
  • You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.

Your backpack is filled with

  • Fluency in German and English.
  • Friendly team work oriented personality and strong communication skills.
  • Customer focused mindset with good problem solving skills.
  • First experiences in customer service, in the hotel industry or as a sales representative are a plus.
  • Willingness to work at weekends (with balance days during the week or additional holidays).

Our adventure includes

  • Have an impact on the millions of people using our product every month.
  • Grow with responsibility from day 1 and develop yourself through regular feedback.
  • Connect and have fun with diverse yet like-minded people at work, regular events and weekly office days with your team.
  • Get to know the world with our flexible home office policy and the opportunity to work from other local offices. 
  • Learn languages with meetings in English and subsidized German classes.
  • Get in shape with a premium gym membership for a discounted rate.
  • Go travelling for 28 vacation days + 13 public holidays in Bavaria.
  • Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu.

Want to travel with us?

Apply online on our career page! Your first travel contact will be Aleksandra from HR.

We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. If you have a disability or special need that requires accommodation, please let us know.

Location

Munich, Germany

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